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Service Department Cashier Receptionist

Deery Brothers Chrysler Dodge Jeep Ram Waukee · Waukee, IA

The Receptionist is expected to:Protect the legal, financial and moral well being of the dealershipEffectively greets, communicates and guides customers to appropriate departments for assistance.Ensure all service calls and customers are greeted in a timely and welcoming fashion to initiate positive visits;Accurately file receipts and permits to maintain an accurate record keeping process to ensure quick data retrievalAccurately take payment for service customers and protect financial well being of the dealershipPrimary Duties:Answer Service Department phone callsMake Service appointmentsCall customers to set up appointments after special parts orders have arrivedCheck service emails and set appointmentsScan Repair OrdersLearn how to take service loaner appointments and agreements through our systemsCheck loaners in and out and check for damage at the time of service loaner returnTake cash and credit card payments for service customers at time of customer pickupEntering cashed out repair orders in the system to close the repair orderOther miscellaneous office dutiesEffectively communicate with and perform all job duties requested by management.Operate with integrity.Demand the highest ethical standards from self and othersSet an example of good attitude and professionalism, including a neat, orderly and safe work environment. Job Requirements: Job Qualifications:High school diploma or the equivalent, preferred.One year of reception experience in a retail facility is desirable.Working knowledge of Outlook and Microsoft Office applications.One year of customer service experience.Professional communication skills.PHYSICAL REQUIREMENTS:Work performed in a dealership administrative setting due to necessity to welcome dealership customers and guests in person.While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.Regularly required to sit, stand, talk, hear, use hands and fingers and move about facilities.Required to lift up to 10 pounds.Required vision include the ability to adjust focus.Required to operate equipment in a safe manner at all times.Perform other duties as required.To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.Leadership- the individual demonstrates ethical and followership behaviors which promotes our dealership standards resulting in a cohesive and effective team.Compliance -- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.Customer Service--the individual understands his/her role in providing excellent customer service through the defined processes which promote efficiencies, fairness and cost effectiveness.Ethics/Integrity -- the individual represents tour dealership by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.Oral Communication--the individual clearly identifies and professionally expresses issues in positive or negative situations.Planning/Organizing--the individual prioritizes and plans work activities and uses time efficiently.Quality--the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.Dependability--the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.Safety and Security--the individual observes safety and security procedures and uses equipment and materials properly.Benefits Include:Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.Our team members also enjoy a comprehensive benefits program including:Medical, Employee discounts on vehicle purchases, parts and service Paid-time-offComprehensive employee recognition programs.Continued training through the manufacturer.Opportunities for career advancement.When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.Simply put, you'll experience the best that a career in the automotive industry has to offer.The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.We are an Equal Opportunity Employer and a drug free workplace.We Would Love To Talk With You! Apply By Clicking The "Apply Now" Button

M&K Truck Centers is an award-winning commercial vehicle dealer group with over 38 years of industry experience. We are proud to have received numerous accolades, including the 2025 Dealer of the Year for Volvo Trucks in North America and the 2025 Central Region Dealer of the Year for Volvo Trucks in North America, along with several previous awards highlighting our excellence in sales and service. As a Service Manager at M&K Truck Centers, you will lead our service teams in delivering exceptional service experiences for our customers. Your role will be pivotal in ensuring our teams meet and exceed customer expectations. Essential Functions: • Customer FocusMonitor service trends to implement improvements and collaborate with your team to develop processes that enhance the overall service experience. • Team LeadershipPromote growth and development within your team by fostering open communication, problem-solving, and a positive work environment. Mentor future leaders and provide regular coaching and feedback. • Operational ExcellenceTake ownership of your service center's performance by driving continuous improvement initiatives that enhance team productivity and customer service. Champion safety, efficiency, and quality in all operations. • Financial ManagementUnderstand business metrics and lead daily operations to achieve productivity, quality, and revenue goals. Develop a deep knowledge of M&K products, service systems, and procedures to act in the best interest of the company. Qualifications: • Leadership Skills: Demonstrated experience in leading teams and managing diverse roles, including overseeing multi-shift operations with 15+ direct reports. • Operational Experience: Proven track record in a fast-paced, technology-driven environment with strong customer-facing responsibilities related to field and technical repairs. • Bachelor's degree or equivalent professional experience. • Strong leadership and team collaboration skills. Must have at least 3 years of management experience • Background in Sales is a plus. • Ability to manage high-pressure situations with exceptional prioritization and time management • Strategic and proactive mindset, with a focus on equipping your team for success • Self-aware, flexible, and open-minded approach • Analytical thinking combined with hands-on problem-solving abilities • Advocacy for both customers and team members • Maintain a valid driver's license • Ability to regularly drive a company vehicle; which is considered as a safety sensitive function with M&K. What We Offer: • Competitive Wages: We offer aggressive pay rates to attract top talent. • Bonus/Commission Potential: We value the efforts and energies that result in growth of the organization and reaching our goals. Competitive bonus or commission potential is included in this role. • Training & Development: Opportunities to enhance your skills in a supportive environment. • Safe Working Conditions: Work in compliance with DOT and governmental regulations. • Comprehensive Benefits: Medical, Dental, and Vision insurance, 401(k), ESOP program, paid holidays, and vacation.

Drive Your Own Vehicle as a Seasonal Support Driver Looking for a seasonal opportunity where you can stay active, work independently, and deliver in your own vehicle? As a Seasonal Support Driver (SSD), you'll help deliver packages from the comfort of your own vehicle to homes and businesses in your community while representing UPS with safe, friendly, and reliable service. This is a seasonal, physically active role that is a great fit for someone who enjoys fast-paced work, being outdoors, and safely being behind the wheel. Work opportunities are offered each morning based on operational needs and your availability. Schedules vary and can include Monday through Saturday, holidays, and peak delivery periods, with the potential for additional hours when available. Please Note: You may experience a short waiting period between when you're hired and your first day on the job. Our team will keep you updated every step of the way via text. This is a seasonal position; schedules vary from day to day. What You'll Do • Deliver packages to customers using your own vehicle • Work independently while staying connected with the UPS team • Provide friendly, reliable service in the communities UPS serves • Stay active by lifting, carrying, and delivering packages throughout your shift • Safely follow assigned routes and delivery instructions What You'll Need • Ability to lift, lower, and carry packages weighing up to 70 lbs. • Valid driver's license in the state where you live; proof will be required to qualify • Availability for Saturday and holiday work, depending on business needs • A personal vehicle that meets UPS requirements • Ability to comply with UPS appearance guidelines • Authorized to work in the U.S. Vehicle Requirements • Proof of vehicle registration • Minimum state-required insurance • Vehicle must be under 10,000 pounds • If using a truck, the truck bed must be covered and secured • Cars must have four doors • No other company logos or markings • No bumper stickers, political stickers, or offensive markings • No smoking/vaping, alcohol, or drug use in the vehicle while delivering Why You'll Like This Role • Deliver from the comfort of your own vehicle • Excellent hourly rate, paid weekly, including mileage reimbursement of $0.76 per mile • No prior experience required • Opportunity to gain experience with an industry-leading company • Potential future career opportunities with UPS* *This is a seasonal role. A seasonal job is a great place to start at UPS. Although continued employment is not guaranteed beyond the seasonal period, many team members begin in seasonal roles and later pursue additional opportunities with UPS. Shifts vary between Monday - Saturday, depending on business needs. Work assignments are communicated via calls/text to your phone. This job posting includes information about the minimum qualifications, including the UPS Uniform and Personal Appearance Guidelines, locations, shifts, and operations within the locations that may consider your application. An applicant or employee may request an exception, change, or accommodation for any condition of employment, including the UPS Uniform and Personal Appearance Guidelines. The base pay for this position is $23.00/hour UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.