Workers' Comp Claims Manager - WA L&I Experience Required

Why This Role Due to rapid growth, Redpoint Claims is expanding our Olympia-based team and hiring two experienced WA L&I Claims Managers. This is a claim-owner role, not a people-management position. You will manage a portfolio of Washington L&I workers' compensation claims end-to-end on behalf of employer clients. This role is ideal for an experienced WA L&I professional who values autonomy, quality work, and a professional, respectful environment. What You'll Get • Profit share option • 100% employer-paid Health, Dental, Vision, and Life Insurance (including Long-Term Care) • 401(k) with 2% employer match • Generous, flexible PTO and paid holidays • Flexible scheduling within an in-office role • High autonomy and ownership of your desk • Relaxed, professional, relationship-oriented environment About Redpoint Claims At Redpoint Claims, we are relationship-oriented, professional, and results-driven. We hire strong performers, treat people with respect, and support each other. You'll have the tools, structure, and trust needed to deliver high-quality work and meaningful results for employer clients. Key Responsibilities • Review WA L&I claims to ensure medical treatment, time loss compensation, vocational services, and PPD awards are appropriate and comply with Washington industrial insurance law • Coordinate with attending physicians, consulting doctors, employers, injured workers, vocational counselors, WA L&I claims managers, and other stakeholders to resolve claim issues • Submit timely, well-supported written protests and/or appeals when L&I decisions or benefits do not align with the law or facts of the claim • Track deadlines and maintain accurate, well-organized claim documentation • Assist employers with return-to-work and light-duty programs, including job analyses and job offers • Clearly explain Washington industrial insurance law and WA L&I requirements to employer clients • Prepare for and represent employer interests in appeals, including BIIA-related matters, consistent with applicable rules and internal protocols • Proactively manage your claim portfolio with planning, follow-up, and clear client communication Portfolio Expectations Work may include a mix of: • Protests and appeals (issue spotting, drafting, deadline tracking, evidence organization) • Active claim management and coordination (medical, time loss, vocational services, PPD) • Return-to-work and light-duty support (job analyses, offers, documentation) • Communication with providers, employers, WA L&I staff, and workers • Strategy, documentation, summaries, and employer recommendations Tools and Workflow Support • Windows, Microsoft Word, Excel, and Outlook • Direct access to WA L&I claims and employer accounts • Gardiant Case Management System • Standard templates, letter library, internal protocols, and administrative/process support • Clear expectations, regular check-ins, and leadership support without micromanagement Required Experience and Skills This role requires prior WA L&I claims experience. • Completion of the WA L&I Claim Manager Apprenticeship OR Self-Insurance Administrator's Certification • Strong working knowledge of Washington industrial insurance law and WA L&I policies • Ability to apply legal and policy knowledge efficiently to claim management decisions • Proficiency with Windows and Microsoft Office (Word, Excel, Outlook) • Strong written communication skills (professional letters, grammar, formatting) • Strong verbal communication and customer service skills • Excellent organization, follow-through, and deadline management • Ability to manage a high-volume desk independently Why You'll Like It Here • High autonomy and trust • Experienced, respectful team • Strong benefits with employer-paid healthcare • Engaging work where every claim is different • A role where your expertise and decisions make a measurable difference Job Type: Full-time Pay: $80,000.00 - $105,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • Life insurance • Paid time off • Parental leave • Vision insurance Work Location: In person