Technical Training Lead Analyst - Curascript - Hybrid
The Cigna Group · Lake Mary, FL
Job description(tap to read)
The Technical Training Lead Analyst plays a critical role in the design, coordination, and execution of training programs that elevate employee knowledge, performance, and compliance. This position supports both the instructional design and facilitation of technical training for operations and business systems. The Lead Analyst serves as a subject matter expert and project lead for key training initiatives, ensuring that content aligns with business goals, performance expectations, and system/process changes. This role partners closely with operations, quality, document control, and subject matter experts to maintain effective, scalable training solutions. Key Responsibilities: • Create instructor-led training (ILT), virtual instructor-led training (vILT), job aids, course outlines, quizzes, and facilitator guides using adult learning principles, aligned with business and compliance needs. • Deliver engaging and effective training sessions for new hires, cross-training, system updates, and process changes. Tailor delivery to the learner audience and ensure learning objectives are met. • Collect and analyze feedback, evaluation scores, and performance metrics to assess training impact. Make recommendations for continuous improvement based on learning outcomes and performance assurance data. • Partner with Document Control and SMEs to ensure training content and SOPs remain current, accurate, and accessible. Help implement learning journeys and update curriculum maps. • Serve as the training lead for projects involving new system rollouts, process enhancements, or compliance changes. Support training communication plans, launch strategies, and readiness assessments. • Provide guidance to junior trainers, assist with onboarding of new team members, and act as a point of contact for training escalations. Help ensure consistent training delivery across locations and facilitators. Qualifications: • Bachelor's degree in Education, Business, Communications, or related field (or equivalent work experience). • 2+ years of experience in training, instructional design, or operations support. • Strong facilitation skills for both in-person and virtual environments. • Knowledge of adult learning theory and instructional design methodologies. • Proficiency in Microsoft Office Suite, SharePoint, and LMS platforms. • Experience working in operations, call centers, logistics, or healthcare environments. • Ability to travel as needed to support regional training efforts. • Experience with SAP, and CSD order to cash processes a must have If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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The Cigna Group · Lake Mary, FL
As an Infusion Nurse II, you will bring advanced nursing expertise directly to patients living with Pulmonary Arterial Hypertension (PAH) and other rare and chronic diseases. Active, unencumbered Registered Nurse license in Florida. Infusion Nurse II with a Cardiopulmonary focus.
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DoorDash · Lake Mary, FL
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
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DoorDash · Lake Mary, FL
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
Process Manager Enrollment and Billing
Healthfirst · Lake Mary, FL
Duties & Responsibilities: • Ensuring successful execution of assigned business processes • Forecasting, tracking, trending and reporting out operational KPIs • Ensure process compliance with regulatory requirements • Developing and managing a continuous improvement agenda for E&B core operational processes • Collaborating with delivery teams as part of the E&B Software Delivery Lifecycle to represent and plan for process impacts resulting from new capabilities • Representing E&B processes as a subject matter expert across associated metrics, systems, and people • Identifying, implementing, and managing critical data measures, metrics, and control points within processes • Collecting, analyzing, and communicating insights to a variety of stakeholders to provide visibility on the quality of process execution • Using a data-driven approach to articulate the throughput of value through a process and ensuring that resources and systems are optimized for delivery • Connecting the throughput of a given process to customer experience • Identifying, understanding, and managing impacts that are upstream and downstream to a given process • Developing and maintaining all documentation to support process execution • Ensuring the learning of all users within a given process and partnering on the development, planning, and delivery of supporting communication and training • Communicating via channel and approach that is efficient, engaging, and appropriate for respective stakeholders • Leading by example while developing teammates through coaching and learning plans • Managing all key stakeholder expectations and relationships in a proactive manner • Building people and teams through collaboration, actively seeking input and perspective from others, being an active listener, and celebrating success and failures as opportunities for improvement Minimum Qualifications: • Bachelors degree from an accredited institution or equivalent experience • HS Diploma or GED from an Accredited Institution • Demonstrable understanding and proficiency of process management Demonstrable proficiency with the Microsoft Office suite of applications • Experience leveraging basic project management skills and tools • Demonstrable proficiency of complex problem-solving skills Experience in an operational department within the healthcare industry (which can include commercial insurance plan, hospital, nursing home, third party administrators, or other related area). Preferred Qualifications: • Experience managing processes through business process management, LEAN or Six Sigma methodologies and tools • Project management certification • Two (2) plus years experience in process management • Experience with process mapping tools • Healthcare experience a plus - industry work experience in healthcare such as hospital, managed or long-term care, insurance, government or other healthcare agency • Experience with enrollment, billing, and payment processing processes Hiring Range*: Greater New York City Area (NY, NJ, CT residents): $103,400 - $149,430 All Other Locations (within approved locations): $88,700 - $131,920 As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision. In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live. *The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.