Fulfillment Lead

NOTE: Job applications will not be accepted through LinkedIn. Please read the full job description for info on how to apply. Thank you! Position: Fulfillment Lead 10/27/26 Position Description We're looking for an enthusiastic, high-energy, hard-working person with project management and fulfillment experience who is ready to bring their enthusiasm and work ethic to a growing company. This is a heavy information and task management role and a light people management role. This person would be responsible for directing our Fulfillment Team staff at Moglea - 1-2 part-time members daily, depending on order volume. This individual would help manage all incoming wholesale purchase orders, retail orders, customer communication, and all operations of Moglea Fulfillment as a whole, ensuring our customers have the best possible experience in ordering from Moglea. This individual would help with existing and new customer outreach by sharing marketing materials with leads on an ongoing basis. This individual would assist us with customer connection, sales, and lead retrieval at our in-person trade shows. This individual would have an agile growth mindset, eager to take on new tasks or train others as our small business grows and changes. The individual will maintain the aesthetic quality, integrity, and standards of the Moglea line by shipping products that align with Moglea's design vision. Our Company: Moglea was launched in 2012 and is under the creative direction of Chad and Meg Gleason. Their artful stationery and product line is created using hand-applied production processes to add one-of-a-kind elements to each product. The production team in their Des Moines, Iowa-based studio thoughtfully applies layers of paint to extra-thick sheets of paper before cutting them down, yielding completely unique compositions. Each piece is finished on one of their antique presses, which are foil stamped, printed, or die-cut using traditional letterpress printing processes. The Moglea line is a joyful exploration of composition, pattern, and color. For each new release, Chad and Meg intentionally focus on adding unexpected production processes or visual ideas to the current collection. The result is a product line in which each piece feels like a work of art that is meant to be shared. The Moglea line is sold worldwide, with placement in over 1000 stores. The line is also sold nationwide by retailers Anthropologie, Paper Source and Barnes & Noble. Our Values Sincerity, Accountability, Respect, Empathy, Humility, Adaptive Tenacity, Ownership, Integrity and Joy. (We had to delete the descriptions within LinkedIn because of word count.) Responsibilities • Wholesale and Retail order management • Oversee and manage all customer orders, maintaining accuracy and ensuring a successful delivery. • Help the team pack and prioritize orders based on the ship date. • Communicate with Assembly and Production teams to understand what product will be in stock daily to keep orders moving and communicate lead times with customers. • Maintain all internal order-processing procedures. Improve procedures to help optimize and make them more efficient. • Oversee quality-checking on all products, as the Fulfillment team is the final eye on all Moglea products before the customer receives them. • Maintain communication with Sales Agents. • Foil-stamp notebooks and stationery for personalization orders. • Key Account orders - Logistics and Planning • Follow and consistently update vendor routing guides. • Plan shipments based on weight and size. • Keep large orders organized and accurate. • Plan case packs, create carton labels, and prepare proper documentation for each shipment. • Plan pallet shipments by staging boxes in the best configuration. Stack and wrap pallets. • Order pulling, packing, and inventory maintenance • Guide the team daily on priorities and objectives, delivering a plan for the day. • Prioritize getting as many orders out daily as possible. • Maintain stock in pull bins. • Enter Assembly inventory builds into QB / Odoo as needed. • Communicate with the team as a whole at team meetings • Provide weekly updates on sales and orders shipped. • Provide updates on top sellers and new accounts. • Customer communication • Provide the best possible customer service via email or phone. • Share new product releases and catalog updates. • Help customers with product substitutes when something is out of stock. • Customer management and billing • Ensure all customer information is up to date. • Ensure customer accounts are not overdue. • Document sales leads from customer correspondence. • Oversight of the Fulfillment Team and all processes • Training, mentoring, and developing staff to achieve business objectives. • Manage and track key performance indicators, especially efficiency, quality, and accuracy. • Communicate objectives and encourage staff to maintain daily. • Manage all outbound shipments, maintaining quality assurance functions. • Oversight of the Assembly Team and all processes • Quality checking for quality and accuracy - reviewing white dot samples. • Produce products as a member of the Assembly Team for "kitchen orders" and any order needs. • Marketing and Sales • Encouraging product sales / suggestive selling in the retail shop and/or at trade shows. • Helped manage inventory on sales platforms and publishing products. • Creating and updating sales reports to assist the Production Management Team with planning. • Prepping samples for trade shows and customer leads. • Traveling and assisting with sales at trade shows. • DSM Farmer's Market (as needed) - Optional. • Operations • Putting away studio supplies. • Stocking and cleaning the retail shop. • Maintaining inventory of fulfillment supplies. • General studio cleaning and organizational tasks. Ideal Start Date: ASAP Accountable and Reports to: Co - Founders Qualifications • Not required, but would ideally have at least 1 year of proven leadership skills experience, preferably in a fulfillment operation or distribution environment. • Proficiency in Microsoft Excel or Google Sheets. (We mostly use Google Sheets.) • Proficiency in Adobe Suite - Illustrator and InDesign are ideal, but we can train on these programs. • Proficiency with QuickBooks is ideal, but not required. • Proficiency with online software - Trello and Google Docs. • Ability to adjust strategy and think quickly on the fly while functioning in a high-stress environment to obtain operational goals. • Has a self-motivated, growth mindset. • Ability to keep workspaces clean and organized to contribute to a productive work environment. • Ability to understand the life cycle of the fulfillment business and how it pertains to each unique customer. • Ability to build a cohesive team that exemplifies Moglea's values and operates to support Moglea's company values. • Strong written and verbal communication skills. • Ability to identify and understand problems, challenges, and opportunities by analyzing and comparing data to reach a proper conclusion. • Ability and passion to deliver excellent customer service and develop mutually beneficial relationships with all partners. • Ability to influence change management and operational performance from areas outside of his/her direct control. • Ability to write reports, business correspondence, and procedure manuals. • Ability to plan, organize, and manage multiple projects and set priorities. • Ability to effectively present information and respond to questions from other managers, Owners • Ability to read, analyze, and interpret policies and contracts. • Ability to work in a fast-paced, high-volume environment. • A manufacturing or creative background or interest is preferred. • Ability to work quickly and develop methods for efficient processes that produce quantifiable results. • Ability to lift up to 50 lbs and work on feet for at least 8 hours. • Attention to detail - we're a design company, so this is extra important. • Has a passion for organization and keeping orders and projects grouped and labeled. • Desire to grow with the company and be developed as an individual. Position Type: Full-time, Monday through Friday. 40 hours weekly, between the hours of 7:00 AM - 6:00 PM. Starting Pay Range: $20.00-24.00 hourly plus benefits for starting salary. Starting Benefits: • Health Reimbursement Arrangement. • Simple IRA Match - Retirement Savings • Paid vacation days - 7 days • Paid Time off - 10 days • Parental Leave - flexibility. • Employee Discount. • Parking spot. Location: Our production studio is located in downtown Des Moines at 110 11th Street, Des Moines, IA 50309. Equal Opportunity Employer: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status or any other characteristic protected by law. Application Process: Please email jobs@moglea.com and submit: Your cover letter and resume. Your cover letter should state why you think you would be a great fit at Moglea or why you would like to work at Moglea. Please answer the intro questions below. Please also put the position you are applying for in the subject line of your email: Fulfillment Lead. We appreciate you taking the time to consider yourself for this position. If you have any questions, please email jobs@moglea.com. Intro Questions • What are you excited about with this position? What is driving you to apply? • Please detail your management experience. How many people have you managed? Did you apply for this role or get promoted? • Have you worked in a Fulfillment department before? If so, what did you enjoy most about the role?