Service Delivery Manager – Retail Automation, USA
B2X Care Solutions GmbH · Slaton, TX
Job description(tap to read)
The Role This is a build-from-the-ground-up role within B2X's Retail Automation practice, owning the onsite infrastructure behind our ESL, camera, and commercial display installation programs across the US. As Senior Service Delivery Manager, you will design, build, and continuouslyoptimise a national 3rd-party installer network, shifting B2X's field delivery model toward a more direct, flexible, gig-economy-style approach — sourcing, qualifying, activating, and managing independent installers and installation partners to deliver fast, reliable, scalable coverage nationwide. You will own installation quality, SLA performance, and network coverage end-to-end, balancing the agility of an on-demand workforce with the governance, compliance, and quality standards B2X's clients and OEM partners expect. Your Responsibilities Installer network & onsite infrastructure • Design, build, and continuously optimise a national 3rd-party installer network capable of delivering ESL, camera, and commercial display installations at scale • Own the sourcing, vetting, onboarding, and performance management of installation partners and independent installers/gig-economy field technicians • Establish and maintain the onsite infrastructure, tooling, and processes required for consistent, high-quality installation delivery across a distributed partner network • Develop scalable scheduling, dispatch, and job allocation processes that maximise coverage, responsiveness, and cost efficiency Gig economy & flexible delivery model • Lead the transition toward a more direct, on-demand field capacity model, reducing reliance on traditional fixed installer contracts where appropriate • Evaluate and implement platforms and tools that support gig-style workforce management — job matching, credentialing, real-time tracking, and digital proof-of-work • Build a flexible, elastic delivery capacity model that scales up or down with pilot and project demand • Ensure appropriate quality control, compliance, and brand standards are maintained across a distributed, non-employee workforce Service delivery performance • Own installation quality, SLA adherence, and first-time-fix rates across the installer network • Monitor and report on installer network performance — capacity, coverage, cost-per-install, quality, and customer satisfaction • Proactively identify coverage gaps or network risk and take corrective action ahead of client impact • Act as the escalation point for onsite service delivery issues, resolving them swiftly Governance, compliance & continuous improvement • Establish clear installer agreements, insurance, safety, and compliance standards across the network • Partner with commercial and legal teams on installer/partner contract structures and terms • Build and maintain installer training, certification, and quality assurance programs • Continuously refine processes and playbooks as the network and delivery model matures What We Expect From You • Build a nationwide installer network that is reliable, scalable, and cost-effective • Successfully shift service delivery toward a more direct, gig-economy-style model without compromising quality • Maintain strong SLA performance and installation quality across a distributed workforce • Be a hands-on operator — comfortable building infrastructure and processes from the ground up • Apply honesty, initiative, flexibility, and confidentiality in everything you do Your Profile Required • 5+ years of experience in field service delivery, installation network management, or workforce operations, ideally within retail technology, telecoms, or a similar field-services industry • Proven track record building or managing a 3rd-party installer or field technician network at scale • Experience with, or strong interest in, gig-economy/on-demand workforce models and the platforms that support them • Strong understanding of onsite installation infrastructure for technology deployments — ESL, camera, or commercial display installation experience preferred • Excellent vendor/partner management, negotiation, and performance management skills • Comfortable working autonomously in a remote-first environment, with significant domestic US travel to sites and partner locations Preferred • Experience with field service/workforce management platforms (e.g. job dispatch, scheduling, credentialing tools) • Background in retail technology rollout, telecoms installation, or last-mile/field services • Experience building installer certification, quality assurance, or compliance programs • Familiarity with 1099/independent contractor and gig-economy labour models in the US Location USA What We Offer • A high-visibility, build-from-scratch role shaping B2X's US field delivery model • Direct influence over how B2X scales Retail Automation installation capacity nationally • Competitive base salary + performance bonus + benefits #J-18808-Ljbffr
Customer Service Enrollment Specialist - Remote
American Income Life - Giddens Organization · Abilene, TX
Benefits Representative 100% Virtual • 65,000-80,000 • 40 Hours per Week • Actively hiring Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Globe Life, embodying our values and commitment. Primary Responsibilities: • Engage with clients to understand their financial goals and concerns. • Present tailored solutions to safeguard their assets effectively. • Maintain a pulse on the industry, ensuring you offer the best and most updated advice. • Foster relationships and ensure our clients always have someone they can turn to. Why Us? • Remote Work: Enjoy the flexibility of a full-time remote role. • Unlimited Earning Potential: Your dedication determines your earnings. • Company Culture: We're relaxed, high-energy, and treat every member like family. • Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: A hiring manager will review your application & resume and get back to you within 24 hours. 2. Schedule Company Overview: Select applicants will be contacted to schedule a position overview, detailing everything you need to know about the job details and your responsibilities. This 20-30 minute session is typically* done virtually for your convenience. 3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. Following the overview you'll be prompted to complete a brief assessment to gauge your understanding and compatibility with the position.
Insurance Sales Representative - Work From Home
American Income Life - Giddens Organization · Slaton, TX
Benefits Representative 100% Virtual • 65,000-80,000 • 40 Hours per Week • Actively hiring Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Globe Life, embodying our values and commitment. Primary Responsibilities: • Engage with clients to understand their financial goals and concerns. • Present tailored solutions to safeguard their assets effectively. • Maintain a pulse on the industry, ensuring you offer the best and most updated advice. • Foster relationships and ensure our clients always have someone they can turn to. Why Us? • Remote Work: Enjoy the flexibility of a full-time remote role. • Unlimited Earning Potential: Your dedication determines your earnings. • Company Culture: We're relaxed, high-energy, and treat every member like family. • Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: A hiring manager will review your application & resume and get back to you within 24 hours. 2. Schedule Company Overview: Select applicants will be contacted to schedule a position overview, detailing everything you need to know about the job details and your responsibilities. This 20-30 minute session is typically* done virtually for your convenience. 3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. Following the overview you'll be prompted to complete a brief assessment to gauge your understanding and compatibility with the position.
Call Center Rep Work From Home
American Income Life - Giddens Organization · Slaton, TX
Benefits Representative 100% Virtual • 65,000-80,000 • 40 Hours per Week • Actively hiring Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Globe Life, embodying our values and commitment. Primary Responsibilities: • Engage with clients to understand their financial goals and concerns. • Present tailored solutions to safeguard their assets effectively. • Maintain a pulse on the industry, ensuring you offer the best and most updated advice. • Foster relationships and ensure our clients always have someone they can turn to. Why Us? • Remote Work: Enjoy the flexibility of a full-time remote role. • Unlimited Earning Potential: Your dedication determines your earnings. • Company Culture: We're relaxed, high-energy, and treat every member like family. • Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: A hiring manager will review your application & resume and get back to you within 24 hours. 2. Schedule Company Overview: Select applicants will be contacted to schedule a position overview, detailing everything you need to know about the job details and your responsibilities. This 20-30 minute session is typically* done virtually for your convenience. 3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. Following the overview you'll be prompted to complete a brief assessment to gauge your understanding and compatibility with the position.
Remote Customer Service/Advisor
American Income Life - Giddens Organization · Abilene, TX
Benefits Representative 100% Virtual • 65,000-80,000 • 40 Hours per Week • Actively hiring Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Globe Life, embodying our values and commitment. Primary Responsibilities: • Engage with clients to understand their financial goals and concerns. • Present tailored solutions to safeguard their assets effectively. • Maintain a pulse on the industry, ensuring you offer the best and most updated advice. • Foster relationships and ensure our clients always have someone they can turn to. Why Us? • Remote Work: Enjoy the flexibility of a full-time remote role. • Unlimited Earning Potential: Your dedication determines your earnings. • Company Culture: We're relaxed, high-energy, and treat every member like family. • Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: A hiring manager will review your application & resume and get back to you within 24 hours. 2. Schedule Company Overview: Select applicants will be contacted to schedule a position overview, detailing everything you need to know about the job details and your responsibilities. This 20-30 minute session is typically* done virtually for your convenience. 3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. Following the overview you'll be prompted to complete a brief assessment to gauge your understanding and compatibility with the position.