$21.46–$25.08/hr
Member Service Associate
Greenstate Credit Union · Elkhorn, NE
Job description(tap to read)
Overview POSITION SUMMARY: This position is responsible for acquiring, expanding, and enriching member relationships, while providing exceptional service. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork. Meets and exceeds sales expectations by providing personalized, professional service to all members in an exceptional manner, seeking out opportunities for additional business. GREENSTATE CULTURE: At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities. GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Pay range for this hourly position is $21.46 - $25.08/hr with a monthly incentive opportunity and a progressive benefits package. Monday through Friday from 8:30am - 5:15pm, plus 3 out of 4 Saturdays from 9:00am - Noon Responsibilities Essential Duties and Responsibilities: Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: • Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. • Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. • Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. • Ensures confidentiality of member information. • Supports a diverse and inclusive work environment. • Sales – Ask questions, listen to your members' needs and offer solutions that best fits the needs of your member. • Acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees. • Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. • Profile each member to uncover opportunities for additional business. • Responsible for structuring loan applications, working with underwriters and adhering to all lending policies and regulations. • Makes weekly outbound sales calls to members. • Performs all aspects of MSR position. This includes the ability to accurately balance a cash drawer daily and a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification. • Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. • Participates in promotions, contests, and other departmental activities which support team goals. • Responsible for sales of loan protection products. • Possesses a thorough knowledge of all federal regulations and procedures concerning deposits. • Performs vault duties including cash ordering, balancing, drawer audits, scheduling, and other duties as assigned. • Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. Qualifications Job Requirements: • Must have at least one year of similar or related experience or 12 months in an MSR role with knowledge of all credit union accounts and products with proven ability to handle a wide variety of functions quickly and accurately. • High energy and sales ability and interpersonal skills to represent the credit union in a positive and professional manner. • Ability to coordinate and prioritize work assignments and organize work efficiently. Must demonstrate good time management skills to meet established deadlines. • Accuracy and attention to detail. • Proficiency with related computer applications, spreadsheets, word processing, and database applications. • Proven relationship building skills and techniques. • Must be self-motivated, exercise sound judgment, and be able to work independently • Ability to maintain composure, and problem solve as they arise. • Ability to develop and maintain positive and effective working relationship. • Ability to work with minimal direction and exercise sound judgment. • Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand • High school diploma or the equivalent (i.e. GED). • Must be bondable. • Must be registered pursuant to requirements of the S.A.F.E Act. • Adheres to all state, federal and credit union regulations, policies, and guidelines. PIb4ff3bf0ee26-25403-39083675
Overview POSITION SUMMARY: Creates, collects, analyzes, exercises judgment, and advises members on mortgage loan options. Maintains organization of portfolio and meets necessary and regulatory deadlines. Assists and serves as a backup to the Mortgage Loan Officer & Processing area in all aspects of the mortgage origination process. GREENSTATE CULTURE: At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities. Pay range for this hourly position is $38.06 - $44.50/hr with a progressive benefit package. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. • Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. • Demonstrates a positive member service (internal and external) focus at all times. • Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. • Ensures confidentiality of member information. • Supports a diverse and inclusive work environment. • Explains the mortgage loan application process and products to the membership, assisting Mortgage Loan officer with completing full loan application as needed. • Interacts with member by phone, email or in person at the branch location to answer inquiries pertaining to mortgage rates, mortgage programs, payments, daily rates, points, etc. • Conducts mortgage loan application interviews assisting applicants in the completion of application via phone, email or face to face in branch setting. • Gathers all required applicant information. • Assists loan processing with files when needed. • Fields and returns phone calls and emails for Mortgage Loan Officers. • Follows up with referrals, schedules the initial appointment and answers any questions the member may have regarding their loan as well as group sales calls. Schedules the closing appointment with all necessary parties. • Orders appraisal and credit report to support the loan application and ensure complete documentation of the loan file. Sends out Loan Disclosures as needed. • Organizes file in appropriate order as indicated by the checklist and submits application to processing team. • Works with Underwriters in meeting their guidelines and obtaining loan approval. • Ensures all necessary documentation and regulatory compliance items are in loan files. • Promotes GreenState mortgage products and GreenState with their contacts in the community. This includes in person or phone conversations as well as group sales calls. • Works with mortgage processing department when necessary to ensure final documentation is received by the investors in a timely manner. • Assists with facilitating loan closings onsite at the branch with the Mortgage Loan Officer, organizes files after loan closing to be sent to processing team to upload to secondary market investor or to the servicing department and ensures that documents are signed and completed correctly. • Organizes weekly follow up on loans in process to increase conversion percentage. • Prepares web applications for Mortgage Loan Officer to review and schedules the member's initial appointment with the Mortgage Loan Officer. • Serves as back up to Mortgage Loan Officer when they are out of the office either during expected or unexpected absences. This includes but is not limited to taking the initial application for the member, choosing the loan scenario and loan program that best suits the member and the institution, locking the loan with the correct investor, requesting correct documentation, and sending all initial disclosures. Must maintain high level of compliance in all listed job duties. • Assists to ensure that the various federal reporting documents are delivered in a timely manner, to include the borrowers 1098, sellers 1099, interest reported to the IRS, and the HMDA report. • Assists in any necessary training and development needed within the GreenState Mortgage Department. • Adheres to all state, federal and credit union regulations, policies, and guidelines. Qualifications JOB REQUIREMENTS: • High school diploma or equivalent (i.e.: GED) with a minimum of three years previous related work experience. • Knowledge of procedures, forms, secondary market guidelines and regulations as they relate to mortgage lending. • Knowledge and procedures of Real Estate purchasing and refinancing Reports to work punctually, works all scheduled hours, and works additional hours as necessitated by business demand. During periods of peak demand, job will require a non-traditional work week with extra hours including evening and/or weekend duties. • Ability to prioritize assignments and organize work efficiently, to manage large volumes of details. • Interpersonal skills to represent the credit union in a positive way during member contact. • Accuracy and attention to detail required. • Ability to operate related computer applications. • Ability to collaborate with Realtors and other referral sources on initial and follow up conversations regarding the initial application and general mortgage questions. • Ability to deal tactfully and efficiently with members and co-workers on a professional level. • Must be bondable. • Must be a registered pursuant to requirements of the S.A.F.E. Act. PIda77515bef1e-25403-37806980