L1 Support Technician
Teceze · Omaha, NE
Job description(tap to read)
Job Summary We are looking for an L1 Support Technician to support thin-client deployment, upgrades, hardware replacement, and troubleshooting across healthcare facilities in Nebraska and Iowa. Key Responsibilities • Deploy, configure, rename, and upgrade thin-client devices. • Configure devices using Wyse Management Suite (WMS). • Support Windows 10/11 and Windows 11 Persistent VDI. • Troubleshoot hardware, peripherals, and network connectivity issues. • Replace desktops/thick clients with thin-client devices. • Install applications and validate device functionality. • Update device inventory and asset records in ServiceNow HAM. • Document deployment activities and escalate technical issues. • Travel between assigned healthcare facilities in Nebraska and Iowa. Required Skills • Experience in desktop support or L1 IT support. • Knowledge of Windows 10/11 and thin-client devices. • Basic networking knowledge: TCP/IP, DHCP, DNS, LAN, and Wi-Fi. • Understanding of VDI environments and hardware troubleshooting. • Experience with device deployment and asset management. • Strong communication and documentation skills. • Willingness to travel between assigned sites. Preferred: Experience with Wyse Management Suite, ServiceNow HAM, healthcare IT, and large-scale device deployment projects.
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Perform other duties as assigned</p></li></ul><br><h2><strong>Minimum Education:</strong></h2><ul><li><p>High school diploma/GED required</p></li></ul><h2><strong>Minimum Experience:</strong></h2
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