Customer Support Representative-III

About PatientIQ PatientIQ is a fast-growing health tech company on a mission to improve patient outcomes. We partner with healthcare providers, medical device companies, and researchers to collect, analyze, and act on patient-reported outcomes data at scale — poweringsmarter clinical decisions and accelerating the future of value-based care. Headquartered in Chicago and backed by top-tier venture capital and major health system investors, PatientIQ is building the largest platform for healthcare providers, industry partners, and researchers to collaborateon what matters most: helping patients get better. The opportunity Healthcare organizations are under increasing pressure to collect patient-reported outcome (PRO) data to comply with CMS mandates and demonstrate care quality. While PatientIQ's platform automates the majority of that outreach digitally, some patients require a more personal touch - a real person on the other end of the line. PatientIQ is expanding its patient outreach function, and we're looking for someone ready to grow with it. As a Patient Outreach Coordinator, you'll conduct outbound calls to patients on behalf of our health system customers, working to ensure they complete outstanding PRO surveys at critical care milestones. You'll have real input into how this function evolves - identifying patterns, refining scripts and workflows, and helping shape the processes that make patient outreach more effective as we grow. This is an ideal role for someone early in their career who is detail-oriented, comfortable on the phone, and energized by the opportunity to improve and refine how things work rather than simply follow a fixed script This is a CONTRACT role with hourly pay, expected to be around 40 hours per week. It is not benefits eligible. What you'll do • Conduct outbound calls to patients on behalf of PatientIQ health system customers, guiding them to complete outstanding PRO surveys at pre- and post-operative timepoints • Follow approved call scripts and objection handling guides, adapting your approach based on patient context while staying within defined protocols • Log every call attempt with accuracy and notes using PatientIQ's internal tracking tools • Manage your daily call queue by priority, ensuring highest-risk patients (those closest to survey expiration windows) are reached first • Adhere strictly to HIPAA requirements, do-not-call policies, and approved voicemail protocols at all times • Escalate clinical questions or concerns immediately using the defined escalation path • Provide regular feedback on call patterns, patient objections, and process gaps to help the team continuously improve scripts, workflows, and tooling • Participate in training and quality review sessions as the outreach program matures What success looks like We believe clarity drives performance. Here's what the first 90 days look like in this role: 30 days - Completes onboarding and PatientIQ platform training - Demonstrates accurate call logging with no material errors - Passes a script read and live call observation with hiring manager - Has begun making independent calls 60 days - Independently managing full daily call queue across active pilot accounts with no daily check-in required - Logging accuracy consistently high (reviewed weekly) - Has surfaced at least one process observation or improvement suggestion 90 days - Measurable PRO completion lift attributable to call outreach on at least one pilot account - Call handling feels natural and confident across all four scenario types (live, voicemail, objection, clinical escalation) - Has contributed meaningfully to at least one script or workflow refinement Requirements What you bring • Bachelor's degree or equivalent practical experience • Prior experience in a patient-facing, customer service, or outbound calling role • Strong verbal communication skills and comfort engaging with patients over the phone with empathy and professionalism • High attention to detail and a habit of thorough, accurate documentation • Process-oriented mindset, you notice when something could work better, and you say so • Ability to work independently in a remote environment with minimal day-to-day supervision Nice to have • Bachelor's degree in a healthcare-related field or equivalent practical experience • Familiarity with healthcare terminology, clinical workflows, or patient engagement concepts • Experience in high growth SaaS environments • Familiarity with HIPAA or other compliance frameworks • Demonstrated experience in healthcare operations, quality improvement, or care coordination Benefits Why PatientIQ? • Mission-driven work. We're solving a hard problem that matters — improving patient outcomes through better data. Every person here is working on something real. • True idea meritocracy. Great ideas win, regardless of title. We encourage every team member to challenge the status quo. • World-class team. You'll work alongside people who are at the top of their fields in health tech, enterprise software, and clinical science. • Fast-growing. We're building the largest platform for healthcare providers and industry to collaborate — and we're just getting started. • Great benefits. Top-notch health, dental, and vision. 401(k). Flexible PTO — we trust you to take the time you need. Professional development stipends. • Real ownership. This is not a role where you maintain someone else's playbook. You'll build, shape strategy, and see your impact directly.

Patient Outreach Coordinator (Contract)

HirexHire · Slaton, TX

Patient Outreach Coordinator (Contract) Our client is seeking a Patient Outreach Coordinator to support patient engagement by conducting outbound outreach on behalf of healthcare provider partners. This individual will connect with patients to encourage completion of patient-reported outcome surveys, maintain accurate documentation, and help improve outreach processes as the program continues to scale. This is an excellent opportunity for someone who enjoys helping others, communicates with empathy, and thrives in a structured, process-driven environment. This is a long-term contract opportunity. Conduct outbound calls to patients, encouraging completion of patient-reported outcome surveys at designated points throughout their care journey. Follow established call scripts, communication guidelines, and escalation procedures while adapting conversations to each patient's needs. Accurately document call activity, patient interactions, and survey status within internal systems. Manage and prioritize a daily outreach queue to ensure timely follow-up with patients approaching survey deadlines. Maintain compliance with HIPAA requirements, patient privacy standards, and approved outreach protocols. Escalate clinical questions or patient concerns to the appropriate internal teams following established procedures. Provide feedback on patient trends, common objections, and process improvement opportunities to enhance outreach effectiveness. Participate in ongoing training, quality assurance reviews, and continuous improvement initiatives as the outreach program evolves. Bachelor's degree or equivalent professional experience. Previous experience in a customer service, patient support, patient outreach, call center, or other phone-based role. Strong verbal communication skills with the ability to engage patients professionally, empathetically, and confidently over the phone. Excellent attention to detail and experience maintaining accurate documentation and records. Ability to work independently while managing daily priorities in a remote environment. Process-oriented mindset with a willingness to identify opportunities to improve workflows and overall efficiency. Experience working within healthcare, healthcare technology, or regulated environments is preferred. Familiarity with HIPAA, patient engagement programs, healthcare terminology, or care coordination is a plus. Our client was selected as one of the top 50 "Best Small Companies to Work For in Chicago" and they pride themselves on their team culture and shared passion for working together to solve meaningful problems in health care to improve patient lives. Check out a few of their benefits below: They are Mission Driven - our client's team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes. True Idea Meritocracy - great ideas win out. They encourage all team members to challenge the status quo because their mission demands this. World-Class Team - they're at the top of our industry because of our employees. They're the best investment they can make, and they never forget that. Fast Growing - they are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.

ICAM Training Specialist (REMOTE)

Koniag Government Services · Danville, VA

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking an ICAM Training Specialist with a Secret Security clearance to support KITS and our government customer. The position is remote. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an experienced ICAM Training Specialist / Instructor to join ateam supporting Identity, Credential, and Access Management (ICAM) solutions for our government customers. The ideal candidate is a dynamic and technically knowledgeable training professional with a strong background in developing and delivering training programs for enterprise identity and accessmanagement platforms and services within a federal government environment. This individual will play a critical role in building and sustaining a comprehensive ICAM training program that equips users, application owners, administrators, and technical staff with the knowledge and skills necessary toeffectively and securely utilize ICAM services, driving adoption, reducing support burden, and advancing the overall maturity of the ICAM program. The ICAM Training Specialist / Instructor will be responsible for the design, development, delivery, and continuous improvement of training programs, materials, and resources that support the adoption and effective use of ICAM platforms, services, and processes in a federal government environment. This individual will work closely with ICAM platform engineers, integration specialists, service desk teams, program managers, and government stakeholders to ensure that training content is technically accurate, mission-aligned, and tailored to the diverse needs of ICAM audiences, ranging from end users and application owners to administrators and technical staff. Principal responsibilities will include but are not limited to: • Design, develop, and deliver comprehensive ICAM training programs, courses, and materials tailored to multiple audience types, including end users, application owners, system administrators, and technical staff supporting ICAM platforms and services. • Conduct thorough training needs assessments in coordination with ICAM platform engineers, program managers, and government stakeholders to identify knowledge gaps, training requirements, and priority audience groups across the ICAM program. • Develop a diverse range of training deliverables, including instructor-led training (ILT) courses, virtual instructor-led training (vILT) sessions, e-learning modules, video tutorials, quick reference guides, job aids, and self-service training resources that address the full spectrum of ICAM user and administrator needs. • Deliver engaging and effective instructor-led and virtual training sessions on ICAM platforms, services, and processes, including Okta SSO and MFA usage, SailPoint access request and certification workflows, identity lifecycle management procedures, and ICAM security best practices. • Develop and maintain a comprehensive ICAM training curriculum and catalog, organizing training content by audience type, skill level, and topic area to enable structured learning pathways for ICAM stakeholders. • Collaborate with ICAM platform engineers and integration specialists to ensure training content is technically accurate, current, and aligned with the latest ICAM platform configurations, capabilities, and procedures. • Develop and maintain training environments and sandbox instances of ICAM platforms to support hands-on, experiential learning for administrative and technical training audiences. • Establish and manage a training content lifecycle management process, ensuring that all training materials are regularly reviewed, updated, and version-controlled to reflect platform changes, new capabilities, and updated procedures. • Develop and administer training assessments, knowledge checks, and competency evaluations to measure training effectiveness and learner comprehension, using results to inform continuous improvement of training content and delivery. • Manage and maintain a Learning Management System (LMS) or training portal for ICAM training content, ensuring that training resources are organized, accessible, and current for all target audiences. • Develop and track training metrics and key performance indicators (KPIs), including training completion rates, assessment scores, learner satisfaction, and training's impact on service desk incident volumes, providing regular training performance reports to program leadership and government stakeholders. • Coordinate training schedules, logistics, and communications for instructor-led and virtual training sessions, ensuring that training opportunities are effectively communicated and accessible to target audiences across the enterprise. • Support change management activities by developing and delivering targeted training communications and resources in advance of planned changes to ICAM platforms, services, and procedures. • Collaborate with the ICAM knowledge management function to ensure alignment between training content and the ICAM support knowledge base, leveraging knowledge articles and troubleshooting guides as supplementary training resources. • Develop and deliver onboarding training programs for new ICAM program team members, including contractor staff and government personnel, ensuring rapid achievement of baseline ICAM platform knowledge and program proficiency. • Provide ad hoc training support and technical guidance to users, application owners, and administrators navigating complex ICAM processes or platform features. • Stay current with emerging ICAM technologies, platform updates, federal identity management standards, and adult learning best practices, proactively incorporating new knowledge into training program content and delivery approaches. • Support the development of ICAM awareness campaigns and communications that promote security best practices, proper use of ICAM services, and awareness of new capabilities across the enterprise. Education and Experience: Required: • Bachelor's degree in Education, Instructional Design, Information Technology, Cybersecurity, Communications, or a related field from an accredited college or university; equivalent work experience may be considered in lieu of a degree. • 4+ years of experience in instructional design, training development, or technical training delivery within an enterprise IT or federal government environment. • 2+ years of experience developing or delivering training for identity and access management platforms, cybersecurity technologies, or enterprise IT systems in a federal government or DoD context. Clearance Requirement: • Active Secret Clearance required. Required Skills and Competencies: • Exceptional communication and presentation skills in English - both written and oral - with the ability to explain complex ICAM concepts and technical procedures clearly and engagingly to diverse audiences ranging from non-technical end users to experienced technical administrators. • Demonstrated experience designing and developing a variety of training deliverables, including instructor-led courses, e-learning modules, video tutorials, quick reference guides, and job aids, using instructional design methodologies such as ADDIE, SAM, or equivalent frameworks. • Strong ability to conduct training needs assessments, analyze audience characteristics and knowledge gaps, and develop targeted training solutions aligned with learner needs and program objectives. • Experience delivering engaging and effective instructor-led and virtual instructor-led training sessions on technical IT or cybersecurity topics to diverse federal government audiences. • Working knowledge of Okta and/or SailPoint platform capabilities, workflows, and user-facing features, sufficient to develop technically accurate training content and deliver credible platform-specific training sessions. • Experience developing and managing training content using e-learning authoring tools such as Articulate Storyline, Adobe Captivate, Camtasia, or equivalent platforms. • Familiarity with Learning Management Systems (LMS) and experience managing training content, learner enrollments, and completion tracking within an LMS environment. • Strong understanding of adult learning principles and their practical application to the design and delivery of technical training programs for federal government audiences. • Experience developing and tracking training metrics and KPIs, and using data to assess training effectiveness and drive continuous improvement of training programs. • Ability to manage training content lifecycles, including version control, periodic review, and update of training materials in response to platform changes and evolving program requirements. • Experience collaborating with subject matter experts (SMEs) to extract technical knowledge and translate it into clear, accurate, and accessible training content. • Familiarity with federal ICAM frameworks and identity management concepts, including SSO, MFA, identity lifecycle management, access certifications, and Zero Trust principles, at a level sufficient to develop and deliver accurate ICAM training content. • Strong organizational and project management skills, with the ability to manage multiple training development and delivery activities simultaneously in a fast-paced program environment. Desired Skills and Competencies: • Experience developing and delivering ICAM training programs in a Department of the Air Force (DAF), Department of Defense (DoD), or other federal agency environment. • Okta Certified Administrator or equivalent Okta certification, providing a strong foundation for developing and delivering technically credible Okta platform training. • SailPoint Certified Administrator or equivalent SailPoint certification, providing a strong foundation for developing and delivering technically credible SailPoint platform training. • Certified Professional in Learning and Performance (CPLP/CPTD) or equivalent instructional design or training professional certification. • Experience developing Section 508-compliant training materials and ensuring accessibility of training content for all learners. • Experience designing and managing virtual training environments and sandbox instances of enterprise IT platforms for hands-on technical training purposes. • Familiarity with DoD training standards and requirements, including experience developing training programs aligned with DoD 8570/8140 workforce development frameworks. • Experience supporting organizational change management initiatives, including the development of training and communications strategies that support user adoption of new IT platforms and services. • Knowledge of gamification techniques and their application to e-learning design for improved learner engagement and knowledge retention. • Experience with video production and editing tools for the development of professional training video content. • Familiarity with emerging training technologies, including AI-powered learning platforms, adaptive learning systems, and virtual reality (VR) training simulations, and their potential application to ICAM training programs. • CompTIA Security+ or equivalent cybersecurity certification. • Experience with SharePoint or similar collaboration platforms for the organization and distribution of training resources and communications. • Knowledge of PIV/CAC authentication and federal identity management concepts relevant to end user and administrator training in a DoD environment. • Experience developing multilingual or globally distributed training programs for large, geographically dispersed federal government audiences. Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352 Job Details Job Family Client Techncial Support and Training Job Function Technical Trainer Pay Type Salary

Customer Service Representative (FULL-TIME)

MCI Careers · Wichita, KS

LOCATION Wichita, KS POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contributeto the success of a globally expanding, industry-leading organization. We are looking for enthusiastic Customer Service Representatives to provide exceptional support for inbound customer service, technical support, and account management programs. In this role, you will assist customers by answering questions, resolving issues, troubleshooting basic technical concerns, and ensuring every interaction results in a positive customer experience. This is an excellent opportunity for individuals who enjoy helping others, solving problems, and working in a fast-paced, team-oriented environment. We offer comprehensive training, ongoing coaching, and excellent career advancement opportunities. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. - POSITION RESPONSIBILITIES Key Responsibilities: • Answer inbound customer inquiries professionally and courteously. • Resolve customer concerns through effective problem-solving. • Troubleshoot basic technical and account-related issues. • Process customer requests and maintain accurate account records. • Utilize company systems to document customer interactions. • Follow client procedures, compliance requirements, and quality standards. • Escalate complex customer concerns when necessary. • Achieve customer satisfaction, quality, and productivity goals. • Participate in ongoing training and development. • Maintain regular attendance and schedule adherence. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age. • High school diploma or equivalent. • Excellent communication and interpersonal skills. • Basic computer and data entry skills. • Ability to type at least 20 words per minute. • Familiarity with Microsoft Office Suite. • Strong customer service and problem-solving abilities. • Ability to work independently and collaboratively. • Reliable with excellent attendance. Preferred • One year of customer service, retail, hospitality, administrative, or contact centre experience. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for enthusiastic Customer Service Representatives to provide exceptional support for inbound customer service, technical support, and account management programs. In this role, you will assist customers by answering questions, resolving issues, troubleshooting basic technical concerns, and ensuring every interaction results in a positive customer experience. This is an excellent opportunity for individuals who enjoy helping others, solving problems, and working in a fast-paced, team-oriented environment. We offer comprehensive training, ongoing coaching, and excellent career advancement opportunities. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. - POSITION RESPONSIBILITIES Key Responsibilities: • Answer inbound customer inquiries professionally and courteously. • Resolve customer concerns through effective problem-solving. • Troubleshoot basic technical and account-related issues. • Process customer requests and maintain accurate account records. • Utilize company systems to document customer interactions. • Follow client procedures, compliance requirements, and quality standards. • Escalate complex customer concerns when necessary. • Achieve customer satisfaction, quality, and productivity goals. • Participate in ongoing training and development. • Maintain regular attendance and schedule adherence. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age. • High school diploma or equivalent. • Excellent communication and interpersonal skills. • Basic computer and data entry skills. • Ability to type at least 20 words per minute. • Familiarity with Microsoft Office Suite. • Strong customer service and problem-solving abilities. • Ability to work independently and collaboratively. • Reliable with excellent attendance. Preferred • One year of customer service, retail, hospitality, administrative, or contact centre experience. CONDITIONS OF EMPLOYMENT All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.