Barista - ORMC

Job description

Position Summary ☕ Barista Orlando Health Orlando Health is committed to diversity and inclusion. We proudly welcome applicants of all backgrounds, including veterans and individuals with disabilities. If you're passionate about crafting quality beverages, delivering exceptional customer service, and creating memorable experiences, this Barista role may be the perfect fit. Position Overview The Barista is the heart of our coffee shop-preparing espresso-based beverages, specialty drinks, and grab-and-go items while engaging customers and ensuring a warm, welcoming environment. You'll help create a unique coffee experience for patients, visitors, and team members across Orlando Health. Shift Requirement Must be able to work until 10:00 PM and rotating weekends. Flexibility is essential, as business needs may require varied scheduling. What You Will Do • Greet customers warmly and maintain a clean, sanitary barista station • Prepare high-quality espresso beverages, coffee drinks, and food items • Maintain efficient customer flow and deliver excellent customer service • Identify ingredients needed for each drink and ensure proper preparation • Contribute to a positive team environment and remain composed during busy periods • Clean, maintain, and service all coffee equipment; report repair needs to leadership • Operate registers or computerized order entry systems efficiently • Collect and safeguard charge slips, vouchers, and rewards transactions • Model essential service behaviors through open, gracious, and compassionate communication • Maintain punctual attendance in alignment with Orlando Health policies and federal standards • Follow dress and grooming standards to ensure a professional appearance • Execute store operations, including opening and closing duties and cleaning checklists • Follow portion controls, cash procedures, and food service standards • Adhere to universal precautions and foodborne illness prevention requirements • Interact appropriately with a culturally diverse population • Follow chain of command for departmental concerns • Support Customer Experience goals by suggesting creative ideas and reporting concerns • Embrace flexibility, rotating shifts, and cross-training across various food service roles • Perform additional duties as assigned Qualifications • Ability to read and recognize similarities/differences between words and numbers • Ability to write simple correspondence • Ability to respond professionally to customer inquiries or complaints • Effective oral communication skills and ability to build relationships • 180 days of previous cash handling experience required • No licensure or certification required Why Join Orlando Health? Our people are passionate about what they do, the products they serve, and the customers they support. When you join Orlando Health, you become part of a work family that values: Collaboration Innovation Dedication Service excellence If you're looking for a role where your work truly matters and your team feels like family, Orlando Health is the right place for you.