Customer Service Representative I (2796)
CaliforniaChoice · Centralia, WA
Job description(tap to read)
Purpose of Position: The Customer Service Representative I handles calls from customers to resolve, educate, follow-up and respond to questions regarding California Choice/Choice Builder plan administration and procedures groups, members, brokers and general agencies. Essential Functions: • Understanding of company policies and procedures as they apply to California Choice/Choice Builder plans. • Answers questions by telephone from groups regarding new hires, billings, rates, supplies, administrative procedures, etc. • Educates, via telephone, employees/dependents regarding PCP's, ID cards, RX problems, administrative procedures, dependent coverage, address changes, etc. • Follows-up on calls and emails from brokers regarding problems that their groups are experiencing with providers. • Ability to interact with brokers, general agents and sales representatives on a daily basis and must be able to answer questions regarding California Choice processes. • Responds to calls from providers to confirm eligibility and benefits. • Verifies enrollments and resolves issues with carriers. • Expedites processing of members enrollment with carrier if urgent services are needed. • Review and submit appeal requests from groups. • Review /Audit group billing and explain to clients in clear and accurate manner. • Document calls in call tracking system. • Departmental standard requires each Customer Service Representative to provide Service of Unequalled Excellence to all callers by maintaining an average of 90% or greater on Call Reviews. • Answer at least 100% of the daily call volume average. • Provide clear and explicit documentation while maintaining percentage at a level of 90% or higher daily. • Make busy time of 20 minutes or less per day. • Meet department standards for quality and quantity of work. • Meet department and team standards for turnaround times. • Adhere to all HIPAA (Health Insurance Portability and Accountability Act) and PHI (Personal Health Information) guidelines. • On-site regular attendance and punctuality are essential functions of the job. • Performs other business tasks or functions as assigned. Knowledge, Skills & Abilities Required: • At least two (2) years of customer service experience preferred. • Knowledge of the health insurance industry and customer service experience preferred. • Ability to handle irate customers in a courteous, patient, calm and positive manner while maintaining a high quality and quantity of work. • Experience in handling high call volume. • CA Life & Health license required. If successful applicant does not have insurance license, it is required to obtain one within six (6) months of date of hire. • Must have excellent verbal and written communication skills, especially under pressure. • Must be computer literate in Microsoft Word, Excel and Outlook. Accurate data entry skills a must. Typing at 55 WPM or more. • Must be able to work in a fast-paced environment where deadlines are a priority and handling multiple assignments simultaneously. • Problem Solving Skills required. • Must have a proficient knowledge of the English language. • Proficient knowledge of the Spanish language is a plus. If hired as a Bilingual representative, Language Assistance Certification is required every two (2) years. Additional Competencies: Action Oriented, Approachability, Customer Focus, Humor, Listening, Patience, Self-Knowledge, Technical Learning, Time Management, Written Communication In addition to the KSAs and Additional Competencies listed above, there are more competencies related to this position. Please refer to the Individual Contributor - Associate competency addendum. Educational Requirements: • High school diploma or equivalent required. Physical Requirements: Must be able to sit for extended periods of time and occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 10 pounds occasionally.
$85k–$110k/yr
$85 - $110K /Yr! Hiring CDL-A Truck Drivers - Quick Apply!
Hiring Drivers Now · Centralia, WA
Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
Scheduling & Client Services Coordinator - Travel
Traveling with Tasha · Centralia, WA
Scheduling & Client Services Coordinator – Travel Tampa, Florida, United States $ 40,000.00 - 60,000.00 (US Dollar) Description: We are seeking a Scheduling & Client Services Coordinator to assist with organizing and coordinating travel-related reservations. This remote role centers on communication, scheduling, documentation accuracy, and delivering a positive client experience. Responsibilities include communicating with clients regarding travel needs, organizing booking details, coordinating reservations through approved suppliers, reviewing confirmations, and maintaining accurate records. You will provide ongoing support throughout the planning process to ensure clarity and confidence for each client. Training and ongoing professional development are provided. No prior travel industry background is required; however, strong organizational skills, attention to detail, and customer service experience are highly valued. This opportunity is ideal for individuals who enjoy coordinating logistics, supporting clients through structured processes, and working in a flexible remote environment with growth potential.
$85k–$110k/yr
$85K-$110K+ a Yr! Hiring CDL-A Truck Drivers - Quick Apply!
Hiring Drivers Now · Centralia, WA
Truck Drivers Needed! Hiring CDL-A Truck Drivers for all positions. Apply today and within 24 hours you'll receive multiple job offers. Earn $85,000-$110,000 and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
Retail Sales Support-CENTRALIA FACTORY
Bath and Body Works · Centralia, WA
Description Career Development | Medical, Dental and Vision Benefits | 40% Discount | Daily or Weekly Pay | Fun Stores At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand - you become part of Gingham Nation, where people are at the center of everything we do. We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day. Summary: As a Sales Support associate, you will have the opportunity to support delivering sales plan through selling effectiveness by understanding our customers' needs and helping them find the best products for themselves and others. Our associates are dedicated to delivering exceptional and consistent customer experiences that positively impact sales growth in their store and contribute to a positive, high-energy environment. Responsibilities • Deliver exceptional in-store customer experiences through selling behaviors rooted in Our Values and product knowledge. • Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations. • Recover and replenish merchandise on the sales floor to brand standards. • Process merchandise to be sales floor ready and maintain the back room. • Assist with floorset execution, window changes, visual presentation, marketing placement, and shipment processing as needed. • Provide a friendly and efficient cash wrap experience, including ringing customer purchases at the cash register and keeping the cash wrap neat, clean, and stocked. • All store positions require constant physical activity, including standing, walking, reaching, and lifting. • Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. • Associates should be able to lift 10 pounds consistently and up to 50 pounds. • Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations. • Maintain our values, policies, and procedures. Qualifications Qualifications • Thrives in a customer-first based retail environment. • Demonstrated sales and customer experience results in a fast-paced environment. • Effective communication skills, being open to feedback, and the ability to adapt quickly. • Ability to de-escalate store and customer situations effectively. • Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays. Core Competencies • Lead with Curiosity & Humility • Build High Performing Teams for Today & Tomorrow • Influence & Inspire with Vision & Purpose • Observe, Engage & Connect • Strive to Achieve Operational Excellence • Deliver Business Results Benefits Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good - every day. Benefits for eligible associates include: • On-demand access to your earned wages through DailyPay. • Tuition-free education in partnership with Guild, plus tuition reimbursement and scholarship opportunities for post-secondary education programs. • Voluntary medical, dental, vision, short-term disability, life and AD&D coverage through our partnership with The American Worker. Note: Minnesota, New Mexico, and Vermont residents are not eligible for the Limited Medical Benefit Plans and benefits vary for Kansas and Ohio residents. • No-cost mental health and well-being support through our Employee Assistance Program (EAP). • Opportunity for paid time off, paid parental leave and access to family building benefits. • Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love. • Visit b ( bwbenefits.com for more details. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance ( notice to applicants for private employers - english ada final.pdf) , Philadelphia Fair Chance Law ( , San Francisco Fair Chance Ordinance ( , Washington Fair Chance Act Guide ( rights division/fair chance act/fca-flyer_june 2026_english_update.pdf?versionid=mmfhlj9an2.w58wsya2a.buxej.fz06y) We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States. Application window will close when all vacancy/vacancies are filled.