Customer Service Representative I (2796)
CaliforniaChoice · Slaton, TX
Job description(tap to read)
Purpose of Position: The Customer Service Representative I handles calls from customers to resolve, educate, follow-up and respond to questions regarding California Choice/Choice Builder plan administration and procedures groups, members, brokers and general agencies. Essential Functions: • Understanding of company policies and procedures as they apply to California Choice/Choice Builder plans. • Answers questions by telephone from groups regarding new hires, billings, rates, supplies, administrative procedures, etc. • Educates, via telephone, employees/dependents regarding PCP's, ID cards, RX problems, administrative procedures, dependent coverage, address changes, etc. • Follows-up on calls and emails from brokers regarding problems that their groups are experiencing with providers. • Ability to interact with brokers, general agents and sales representatives on a daily basis and must be able to answer questions regarding California Choice processes. • Responds to calls from providers to confirm eligibility and benefits. • Verifies enrollments and resolves issues with carriers. • Expedites processing of members enrollment with carrier if urgent services are needed. • Review and submit appeal requests from groups. • Review /Audit group billing and explain to clients in clear and accurate manner. • Document calls in call tracking system. • Departmental standard requires each Customer Service Representative to provide Service of Unequalled Excellence to all callers by maintaining an average of 90% or greater on Call Reviews. • Answer at least 100% of the daily call volume average. • Provide clear and explicit documentation while maintaining percentage at a level of 90% or higher daily. • Make busy time of 20 minutes or less per day. • Meet department standards for quality and quantity of work. • Meet department and team standards for turnaround times. • Adhere to all HIPAA (Health Insurance Portability and Accountability Act) and PHI (Personal Health Information) guidelines. • On-site regular attendance and punctuality are essential functions of the job. • Performs other business tasks or functions as assigned. Knowledge, Skills & Abilities Required: • At least two (2) years of customer service experience preferred. • Knowledge of the health insurance industry and customer service experience preferred. • Ability to handle irate customers in a courteous, patient, calm and positive manner while maintaining a high quality and quantity of work. • Experience in handling high call volume. • CA Life & Health license required. If successful applicant does not have insurance license, it is required to obtain one within six (6) months of date of hire. • Must have excellent verbal and written communication skills, especially under pressure. • Must be computer literate in Microsoft Word, Excel and Outlook. Accurate data entry skills a must. Typing at 55 WPM or more. • Must be able to work in a fast-paced environment where deadlines are a priority and handling multiple assignments simultaneously. • Problem Solving Skills required. • Must have a proficient knowledge of the English language. • Proficient knowledge of the Spanish language is a plus. If hired as a Bilingual representative, Language Assistance Certification is required every two (2) years. Additional Competencies: Action Oriented, Approachability, Customer Focus, Humor, Listening, Patience, Self-Knowledge, Technical Learning, Time Management, Written Communication In addition to the KSAs and Additional Competencies listed above, there are more competencies related to this position. Please refer to the Individual Contributor - Associate competency addendum. Educational Requirements: • High school diploma or equivalent required. Physical Requirements: Must be able to sit for extended periods of time and occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 10 pounds occasionally.
Dedicated Reefer CDL-A Truck Driver Jobs ($1,800+/Wk) Quick Apply!
Hiring Drivers Now · Slaton, TX
Dedicated Reefer CDL-A Truck Driver Jobs ($1,800+/Wk) Quick Apply! Apply today and within 24 hours you'll receive multiple job offers. Earn up to $1,800+/Wk based on position/location. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Dedicated Reefer Driver Pay: Up to $1,800+/Wk Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
Engineering Technician (Civil)
US Government Jobs · Slaton, TX
Independent Surveys of Navigation Channels This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service. Independently conducts surveys of the district's navigation channels to locate shoaling channel deficiencies, sunken vessels or obstructions that may interfere with use of the waterway. Directs the use of equipment, vessels, and personnel to gather information on channel conditions.
Associate - Customer Care - Voice 5A
GENPACT · Slaton, TX
Associate - Customer Care - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description Customer Interaction: Handle incoming customer queries via phone, email, chat, or social media. Provide accurate and timely information to customers regarding products, services, or policies. Resolve customer complaints efficiently and escalate issues when necessary. Process Adherence: Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery. Maintain documentation and update customer records accurately in the CRM or relevant databases. Issue Resolution: Analyze customer problems and provide appropriate solutions or alternatives. Coordinate with other departments like technical support, billing, or logistics for issue resolution. Quality Assurance: Ensure high-quality customer interactions by adhering to quality standards. Participate in training sessions and continuously improve knowledge of products and processes. Data Management: Accurately enter and maintain customer data. Prepare reports on customer feedback, issues, and service efficiency. Customer Retention: Identify opportunities to upsell or cross-sell products or services. Foster positive relationships with customers to enhance customer loyalty. Feedback and Improvement: Gather customer feedback and relay it to relevant teams for product or process improvement. Suggest improvements in customer service processes based on customer interactions. Qualifications Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing Certifications Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources Required Skills Account Maintenance, Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Service, Fraud Detection, Fraud Disputes, Online Customer Support, Online Transaction Processing (OLTP), Sales Support, Speech Analytics, Technical Support, Third Level Support, Virtual Administrative Support, Voice-User Interface Language English Language Proficiency - Upper Intermediate - B2 Additional Job Location - Job Type Regular Master Skill List - Customer Care - Voice Remote Type - Remote Work Shift - Rotating (United States of America) The approximate annual base compensation range for this position is: 31,200 to 39,000 USD "Los Angeles California-based candidates are not eligible for this role" The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity. Why join Genpact? • Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter • Make an impact - Help global enterprises solve business challenges that matter • Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Traffic Engineer/Transportation Planner
Apex Engineering Group · Slaton, TX
Sr. Traffic Engineer The location of this position is flexible and can be performed from any of our Apex offices or remotely within 250 miles an Apex office. The candidate will be expected to attend in-person key business, client, and project related meetings, including personnel meetings if they are a direct supervisor. This person will report directly to the Transportation Sector Leader. This position is considered a strategic hire and will provide an opportunity to build a traffic team by expanding services to public and private clients. Key responsibilities will include being involved with technical work for transportation and municipal projects requiring traffic engineering and operations analysis. This position will also require participating in the development of new opportunities, prepare effective technical proposals and active collaboration on projects with other project managers. Typical Tasks and Duties: • Lead traffic operations studies, corridor studies, traffic impact studies, multi-modal studies, and comprehensive plans. • Independently perform traffic engineering related calculations, analysis, and design tasks. • Independently write technical specifications, reports, and other correspondence to a variety of audiences. • Lead the design efforts in the role of engineer-of-record on traffic and transportation project types including traffic control, traffic signals, signing, pavement marking, and ITS. • Efficiently work with technicians to assemble complete and accurate engineering plans • Perform independent checking of the design work of other team members. • Mentor and oversee the work of less experienced team members. • Work efficiently to meet deadlines and complete projects within a given amount of time. • Demonstrate a strong ability to meet project budgets and schedules. • Participate in business development and marketing activities related to traffic with existing clients and potential new clients. • Prepare technical proposals for project pursuits with other project managers and market leaders. • Contribute to project pursuit efforts by participating in interviews for specific projects that have a traffic component. • Participate in transportation team, management, and company staff meetings and seminars when appropriate. • Assist with the development of budgets for traffic engineering elements of projects. • Responsible for hiring and recruiting other traffic staff as needed and approved by the Sector Leader. • Effective communication skills with the public will be required in settings such as public meetings, informational meetings, construction notifications, etc. • This position will require the initiative to think independently and make rational judgment calls. • Understand and follow company employee handbook and mandated safety policies. • Perform responsibilities in a conscientious, legal, and ethical manner with a strong attention to detail. • Must be able to work independently and collaboratively within a multi-disciplinary team environment. • Participate in professional organizations and community leadership programs. • Travel and out of town stays may be required; may work overtime especially during deadlines for submittals. • The Sr. Traffic Engineer may assume other responsibilities as assigned by the Sector Market Leader. • Other duties as assigned by the supervisor. Qualification Requirements: • A Bachelor's degree in Civil Engineering. • Professional Engineers License or ability to be licensed in North Dakota and Minnesota within 6 months. • Professional Traffic Operations Engineer (PTOE) certification. • 5 or more years of traffic engineering and transportation planning related experience. • Experience with transportation projects and public agencies located in North Dakota and Minnesota is preferred. • Strong project management skills and experience. • Excellent written and verbal communication skills. • Must be detail orientated, self-motivated with strong interpersonal and organizational skills. • Proficient using Microsoft Windows/Office products (Word, Excel, Outlook, PowerPoint). • Traffic modeling experience using Synchro/SimTraffic, HCS, Vissim, and other traffic analysis software. • Working knowledge of AutoCAD, Civil3D, MicroStation, OpenRoads Designer • A valid driver's license is required or the ability to obtain one. Physical Requirements: • Ability to operate a computer under normal ergonomic office conditions. • Required to occasionally work in an outdoors environment. • May require prolonged periods of standing and walking to perform some of the typical tasks and duties associated with construction observation or surveying. • Required to lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. • Must work scheduled and required hours. • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits: We're looking for experience, entrepreneurs and enthusiasm. Apex Engineering Group believes that every employee plays an important role in our company's success and that is why we strive to provide our employees with a benefits program that rewards them for their hard work and dedication they put forth everyday. We offer a competitive salary and a comprehensive benefits package, which includes: • Performance-based bonuses • Health, dental, and vision insurance • Life insurance • 401(k) plan with employer match and profit-sharing contribution • Paid parental leave • Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) • Paid time off • Short- and long-term disability coverage • Employee wellness program Hourly Base Pay Range: $90k - $120k ( Actual base pay is dependent on several factors, including experience, education, licensure, job location, and internal equity.) EOE/AA Please email lisa.markert@apexenggroup.com with any questions.