Customer Service Representative I (2796)
CaliforniaChoice · Abilene, TX
Job description(tap to read)
Purpose of Position: The Customer Service Representative I handles calls from customers to resolve, educate, follow-up and respond to questions regarding California Choice/Choice Builder plan administration and procedures groups, members, brokers and general agencies. Essential Functions: • Understanding of company policies and procedures as they apply to California Choice/Choice Builder plans. • Answers questions by telephone from groups regarding new hires, billings, rates, supplies, administrative procedures, etc. • Educates, via telephone, employees/dependents regarding PCP's, ID cards, RX problems, administrative procedures, dependent coverage, address changes, etc. • Follows-up on calls and emails from brokers regarding problems that their groups are experiencing with providers. • Ability to interact with brokers, general agents and sales representatives on a daily basis and must be able to answer questions regarding California Choice processes. • Responds to calls from providers to confirm eligibility and benefits. • Verifies enrollments and resolves issues with carriers. • Expedites processing of members enrollment with carrier if urgent services are needed. • Review and submit appeal requests from groups. • Review /Audit group billing and explain to clients in clear and accurate manner. • Document calls in call tracking system. • Departmental standard requires each Customer Service Representative to provide Service of Unequalled Excellence to all callers by maintaining an average of 90% or greater on Call Reviews. • Answer at least 100% of the daily call volume average. • Provide clear and explicit documentation while maintaining percentage at a level of 90% or higher daily. • Make busy time of 20 minutes or less per day. • Meet department standards for quality and quantity of work. • Meet department and team standards for turnaround times. • Adhere to all HIPAA (Health Insurance Portability and Accountability Act) and PHI (Personal Health Information) guidelines. • On-site regular attendance and punctuality are essential functions of the job. • Performs other business tasks or functions as assigned. Knowledge, Skills & Abilities Required: • At least two (2) years of customer service experience preferred. • Knowledge of the health insurance industry and customer service experience preferred. • Ability to handle irate customers in a courteous, patient, calm and positive manner while maintaining a high quality and quantity of work. • Experience in handling high call volume. • CA Life & Health license required. If successful applicant does not have insurance license, it is required to obtain one within six (6) months of date of hire. • Must have excellent verbal and written communication skills, especially under pressure. • Must be computer literate in Microsoft Word, Excel and Outlook. Accurate data entry skills a must. Typing at 55 WPM or more. • Must be able to work in a fast-paced environment where deadlines are a priority and handling multiple assignments simultaneously. • Problem Solving Skills required. • Must have a proficient knowledge of the English language. • Proficient knowledge of the Spanish language is a plus. If hired as a Bilingual representative, Language Assistance Certification is required every two (2) years. Additional Competencies: Action Oriented, Approachability, Customer Focus, Humor, Listening, Patience, Self-Knowledge, Technical Learning, Time Management, Written Communication In addition to the KSAs and Additional Competencies listed above, there are more competencies related to this position. Please refer to the Individual Contributor - Associate competency addendum. Educational Requirements: • High school diploma or equivalent required. Physical Requirements: Must be able to sit for extended periods of time and occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 10 pounds occasionally.
Delivery Driver - Receive 100% of Customer Tips
DoorDash · Abilene, TX
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
CDL-A Owner Operator Truck Driver Job (Earn $5,500 - $9,000/Wk)
Hiring Drivers Now · Abilene, TX
Class A Owner Operator Truck Driver Job (Earn $5,500 - $9,000/Wk) Apply today and within 24 hours you'll receive multiple job offers. Earn $5,500 - $9,000/Wkr based on position/location. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Owner Operator Driver Pay: $5,500 - $9,000/Wk Apply now to receive your job offers!
$85k–$110k/yr
$85 - $110K /Yr! Hiring CDL-A Truck Drivers - Quick Apply!
Hiring Drivers Now · Abilene, TX
Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
Logistics Analyst - Clearance Required
LMI · Abilene, TX
Senior Materiel Management Consultant LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. LMI is seeking a skilled Senior Materiel Management Consultant to support Army logistics materiel management through supply management, inventory analysis, warehousing, secondary item management, and executive decision support. Successfully demonstrate competency in project execution, client delivery, critical thinking, and relationship management while upholding the highest standard of ethical behavior. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors, helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities • Support Army logistics materiel management programs through supply management, inventory analysis, warehousing, and strategic initiatives. • Conduct research and analysis to evaluate materiel management operations, inventory performance, supply chain effectiveness, and emerging issues. • Collect, consolidate, validate, and analyze information from multiple data sources to support executive decision making and program recommendations. • Develop executive-ready briefings, reports, decision papers, presentations, and other written communications supporting Army logistics materiel management initiatives. • Support planning, coordination, and continuous improvement of warehousing, secondary item management, inventory control, and supply management processes. • Coordinate activities and recommendations across multiple Army organizations and stakeholders to support enterprise materiel management objectives. • Monitor project activities, milestones, deliverables, inventory trends, and action items to ensure timely execution. • Facilitate meetings, working groups, and collaborative planning sessions while documenting decisions and tracking follow-up actions. • Synthesize complex operational and analytical information into actionable recommendations that improve supply chain performance, materiel readiness, and organizational effectiveness. • Develop performance metrics, dashboards, and analytical products to support leadership visibility and informed decision making. • Support strategic planning, inventory assessments, supply chain analysis, and enterprise modernization initiatives, as required. • Support business development activities, including market research, proposal support, solution development, and client engagement, as required. • Perform additional consulting, analytical, and project support activities as assigned. Qualifications MINIMUM QUALIFICATIONS • Bachelor's degree in Business, Logistics, Supply Chain Management, Public Administration, Management, Operations Research, Engineering, or a related discipline. • 10 or more years of professional experience supporting Army logistics, materiel management, warehousing, supply management, DoD, or other complex Government organizations. • Experience supporting inventory management, supply chain operations, warehousing, logistics analysis, or organizational assessments. • Strong analytical skills, including proficiency with Microsoft Office Suite and experience using spreadsheets, databases, reporting tools, and collaboration platforms. • Demonstrated ability to gather, analyze, and synthesize information from multiple sources into concise, actionable recommendations. • Excellent written and verbal communication skills, including experience developing executive-level briefings, reports, and presentations. • Demonstrated ability to coordinate with multiple stakeholders and work effectively within cross-functional teams. • Self-directed, detail oriented, and capable of managing multiple priorities in dynamic environments. • Available for occasional travel. • This position requires an active Secret security clearance. Applicants must be U.S. citizens. DESIRED SKILLS • Advanced degree in Business, Logistics, Supply Chain Management, Public Administration, Management, Operations Research, Engineering, or a related discipline. • 10+ years of experience supporting Army logistics materiel management, warehousing, supply management, or other DoD organizations. • Experience supporting headquarters-level supply operations, inventory management, secondary item management, logistics planning, or enterprise integration. • Experience writing, updating and coordinating strategic-level policy. • Experience developing dashboards, performance metrics, executive reporting, or data visualization products. • Familiarity with business process improvement, workflow modernization, automation, or digital transformation initiatives. • Experience facilitating cross-functional working groups and stakeholder engagements. • Excellent research, writing, briefing, and staff coordination skills.