Customer Service Representative I (2796)
CaliforniaChoice · Danville, VA
Job description(tap to read)
Purpose of Position: The Customer Service Representative I handles calls from customers to resolve, educate, follow-up and respond to questions regarding California Choice/Choice Builder plan administration and procedures groups, members, brokers and general agencies. Essential Functions: • Understanding of company policies and procedures as they apply to California Choice/Choice Builder plans. • Answers questions by telephone from groups regarding new hires, billings, rates, supplies, administrative procedures, etc. • Educates, via telephone, employees/dependents regarding PCP's, ID cards, RX problems, administrative procedures, dependent coverage, address changes, etc. • Follows-up on calls and emails from brokers regarding problems that their groups are experiencing with providers. • Ability to interact with brokers, general agents and sales representatives on a daily basis and must be able to answer questions regarding California Choice processes. • Responds to calls from providers to confirm eligibility and benefits. • Verifies enrollments and resolves issues with carriers. • Expedites processing of members enrollment with carrier if urgent services are needed. • Review and submit appeal requests from groups. • Review /Audit group billing and explain to clients in clear and accurate manner. • Document calls in call tracking system. • Departmental standard requires each Customer Service Representative to provide Service of Unequalled Excellence to all callers by maintaining an average of 90% or greater on Call Reviews. • Answer at least 100% of the daily call volume average. • Provide clear and explicit documentation while maintaining percentage at a level of 90% or higher daily. • Make busy time of 20 minutes or less per day. • Meet department standards for quality and quantity of work. • Meet department and team standards for turnaround times. • Adhere to all HIPAA (Health Insurance Portability and Accountability Act) and PHI (Personal Health Information) guidelines. • On-site regular attendance and punctuality are essential functions of the job. • Performs other business tasks or functions as assigned. Knowledge, Skills & Abilities Required: • At least two (2) years of customer service experience preferred. • Knowledge of the health insurance industry and customer service experience preferred. • Ability to handle irate customers in a courteous, patient, calm and positive manner while maintaining a high quality and quantity of work. • Experience in handling high call volume. • CA Life & Health license required. If successful applicant does not have insurance license, it is required to obtain one within six (6) months of date of hire. • Must have excellent verbal and written communication skills, especially under pressure. • Must be computer literate in Microsoft Word, Excel and Outlook. Accurate data entry skills a must. Typing at 55 WPM or more. • Must be able to work in a fast-paced environment where deadlines are a priority and handling multiple assignments simultaneously. • Problem Solving Skills required. • Must have a proficient knowledge of the English language. • Proficient knowledge of the Spanish language is a plus. If hired as a Bilingual representative, Language Assistance Certification is required every two (2) years. Additional Competencies: Action Oriented, Approachability, Customer Focus, Humor, Listening, Patience, Self-Knowledge, Technical Learning, Time Management, Written Communication In addition to the KSAs and Additional Competencies listed above, there are more competencies related to this position. Please refer to the Individual Contributor - Associate competency addendum. Educational Requirements: • High school diploma or equivalent required. Physical Requirements: Must be able to sit for extended periods of time and occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 10 pounds occasionally.
Delivery Driver - Earn Extra Cash
DoorDash · Danville, VA
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
$85k–$110k/yr
($85 - $110K/Yr) Hiring CDL-A Truck Drivers - Quick Apply!
Hiring Drivers Now · Danville, VA
CDL-A Truck Driving Jobs. High Earning Potential! Apply today and within 24 hours you'll receive multiple job offers. Earn $85,000-$110,000 and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
Customer Service Representative
SIG SAUER · Danville, VA
Customer Service Representative Customer Service Representative Full-Time Remote - Must Live Within 2 Hours of Newington, NH SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER employs people across various U.S. locations, and global facilities across multiple regions. SIG SAUER is certified a Great Place to Work™. For more information about the company and product line visit: www.sigsauer.com. Position Summary: The Customer Service Representative will support our direct product consumers by facilitating repairs, sales, and providing product knowledge. They are the key link between customers and SIG. This is an entry level position that coordinates internally and externally to manage and support sales functions while keeping our customers satisfied and engaged with our products and services via phone, email, and other means of communication. Job Duties and Responsibilities: • Respond to incoming inquiries for new orders, warranty claims, pricing, availability, general inquiries, and support for all product lines. • Sell products and accessories to consumers that support their described needs. • Support the department on a variety of tasks related to the consumers interests and/or development of business. • Collaborate with Finance, Legal, Marketing, IT, and other internal teams to best serve our customers. • Utilize required programs to manage orders, returns, repairs, interactions, and research technical requirements and questions. • Ability to handle up to 50 calls per day when the demand requires. • Maintain a rolling 90-day 90% average or higher satisfaction score. • Meet a sales quota of $1,000 per week (firearms) and warranty sales closing ratio of 25% or higher (optics). • Communicate trends in customer inquiries to management. • Attend customer-facing tradeshows when possible. • Maintain a professional, empathetic, and positive demeanor to optimize customer satisfaction. • Engage in Continuous Improvement projects and tasks. • Participate in and sustain 5S Standards. • Must follow all required Safety and ISO procedures. • Miscellaneous duties as assigned. Education/Experience & Skills: • High School diploma or equivalent required, a 2-year college degree preferred, and one to three years of previous work experience is required. • Experience working in a Call Center environment is preferred. • Knowledge of customer service principles, best practices, and strong troubleshooting skills are necessary to be successful in this role. • Knowledge of hunting practices, shooting sports, ballistics, sporting optics and rifle scope applications is preferred. • Ability to adapt to changing priorities and responsibilities working in a dynamic and fast paced business environment. • Excellent organizational skills and strong attention to detail. • Demonstrated ability to effectively prioritize and execute multiple projects at once and manage on-time results. • Working knowledge of Microsoft Excel, Word, and PowerPoint. • Understanding of Customer Relationship Management (CRM) tools. • Self-motivated and customer focused. • Able to identify and analyze complex problems and communicate findings and solutions clearly to key stakeholders. • Must be able to clearly, concisely, and accurately convey ideas and information to others, both verbally and in written form. Working Conditions: • Prolonged periods of sitting at a desk and working at a computer using a keyboard, mouse, and phone/headset performing repetitive tasks. • Ability to open file cabinets, reach with hands and arms, bend, and twist, lift and move files. • Ability to lift up to 25 pounds. • Must wear required Personal Protective Equipment (PPE) where required. • Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates. • Live fire on active firearms ranges, must always be able to demonstrate safe handling of firearms. • Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
Customer Service Associate
Dollar Tree · Danville, VA
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: • Assist customers with questions and recommendations • Manage sales transactions while working assigned cash register • Maintain security of cash and protect company assets • Keep the store well-stocked, and recover merchandise • Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards • Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders • Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable • Other duties as assigned* Skills and Experience: • High school diploma or equivalent is preferred • Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred • Ability to follow instructions and interpret operational documents is required • Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting • Excellent customer service and relationship management skills are required • Strong organizational and communication skills are required • Strong problem-solving and decision-making skills are required Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: • Employee Assistance Program • Retirement plans • Educational Assistance • And much more! We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Part time 7206 Hull Street Road N,Richmond,Virginia 23235 10893 Dollar Tree From: 13.5 To: 14