The Palmer Group logo

Customer Service Representative II

The Palmer Group · Johnston, IA

Customer Service/Call CenterPosted 7+ days ago
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Job description(tap to read)

Our client is searching for a Customer Service Representative II to provide advanced product and service support as the main point of contact for their customers. In this role, you'll provide exceptional customer service to answer questions and resolve escalations, building and maintaining strong customer relationships. If you have excellent problem-solving and communication skills, as well as a passion for customer service, apply now! Work Model: • On-Site • 8-hour shift between 7:00 AM - 6:00 PM Monday - Friday; 8:00 AM - 12:00 PM Saturday • Training: 8:00 AM - 4:30 PM for the first 6 weeks What You Will Do: • Serve as the primary point of contact for customers and channel partners, providing advanced product and service support • Resolve complex customer inquiries and escalations while ensuring timely, accurate, and professional service • Build and maintain customer relationships by documenting interactions, managing follow-up activities, and identifying sales opportunities What You Will Need to Be Successful: • Strong customer service, communication, and problem-solving skills with the ability to handle complex customer situations • Experience building customer relationships, navigating sales conversations, and delivering solutions that drive customer satisfaction and loyalty • Post-secondary education and/or 1-3 years of customer support, customer service, sales, or related experience; CRM experience preferred • Must be available to work any 8-hour shift within the 7:00 AM - 6:00 PM support window Benefits Overview: • 401k • Major health insurances • Employee Stock Ownership Plan ( ESOP ) • Click here for a complete list of benefits Interested and qualified candidates can contact the Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com.

District Wide logo

Substitute Crossing Guard

District Wide · Johnston, IA

School Crossing Guard Support the safe movement of students to and from school by assisting them in crossing designated roadways and intersections. School crossing guards promote pedestrian safety and are not responsible for directing or controlling traffic. Substitutes are called and used on an "as needed basis" with no guarantee of hours or days. High School Diploma or equivalent Ability to work in a positive manner with students Possess positive interpersonal skills Valid Iowa Driver's license Successful completion of a criminal background check and physical capacity profile test will be required upon offer. Works well with others, maintaining positive and effective communication with school personnel and students Contributes to creating a positive work environment Demonstrates integrity and respects confidentiality Arrives on time and works consistently until the end of his/her scheduled day Assists children on their way to and from school safely across roadways and intersections and observe gaps in traffic, utilizing traffic signals when available Leads children across roadways or intersection while holding a "stop" sign and wearing an appropriate traffic vest in such a manner as to be visible to approaching vehicles Works independently and with confidence Demonstrates ability to grasp and adjust to new and changing situations Demonstrates initiative and ability to work without close supervision Supervises students crossing roadway Reports relevant matters to supervisor Displays ability to effectively handle varied situations Demonstrates knowledge and awareness of school policies and regulations Demonstrates good judgement and reasoning ability to avoid subjecting children to dangerous traffic conditions Provides own transportation to/from crossing guard location as assigned Must have the ability to see and hear sufficiently to identify safety hazards Must have the ability to lift, carry, push, and pull up to 15 pounds Duties and responsibilities as requested by supervisor may vary from time to time

NewEducation - Excluding Post Secondary
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Whole Foods logo

$16–$18/hr

Whole Foods - Receiver/Stocker $16-$18/hr

Whole Foods · Johnston, IA

Whole Foods Stockers and Receivers receive and unload deliveries, stock shelves, rotate perishable inventory, check expiration dates, organize backroom inventory, build displays, and maintain clean work areas. Overnight shifts focus on stocking, inventory organization, and store setup to prepare for opening. This position typically pays $16–$18 per hour, and overnight shifts often include an additional $2–$4 per hour overnight pay differential. Benefits may include health insurance, store discounts, paid time off, 401(k), and gainsharing store performance bonuses based on store performance.

NewNight shiftFull-timeWarehousing/Logistics
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$18–$26/hr

Frito-Lay - Warehouser/Material Handler $18-$26/hr

Frito Lay · Johnston, IA

Frito-Lay is seeking Warehouse Workers / Material Handlers to work in distribution centers loading, unloading, moving, and organizing snack products for delivery routes. Warehouse Workers are responsible for loading delivery trucks with product, unloading incoming shipments, moving product throughout the warehouse, picking and packing orders, building pallets, shrink-wrapping pallets, and using pallet jacks or forklifts to move product. Employees must follow company safety procedures, warehouse guidelines, and productivity standards to ensure orders are prepared accurately and on time. This position typically pays $18 to $26 per hour, with additional pay for overnight, weekend, and overtime shifts, and some locations may offer attendance bonuses, performance bonuses, and peak season incentives.Warehouse Workers are responsible for maintaining a clean and organized work area, scanning products into inventory systems, stacking and wrapping pallets, and preparing orders for delivery drivers. The role is physically active and requires frequent lifting, bending, and moving throughout the shift while working in a fast-paced warehouse environment.Full-time employees may be eligible for benefits including medical, dental, and vision insurance, 401(k) with company match, pension benefits in some locations, paid time off, paid holidays, tuition reimbursement, and employee discount programs. Some locations also offer shift differential pay for overnight shifts and opportunities for advancement into driver or supervisor roles.

NewNight shiftFull-timeWarehousing/Logistics
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The Home Depot logo

Night Replenishment Manager

The Home Depot · Johnston, IA

Night Replenishment Manager With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: Night Replenishment Managers (NRM) are members of the store leadership team and oversee freight handling activities. NRMs supervise thefreight unload, pack out, and pack down processes. NRMs communicate priorities, ensure nightly tasks are completed, and freight is moving smoothly throughout the store. This position will be expected to teach, coach, and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. At times, NRMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. NRMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the NRM does not have direct reports, they will participate in the selection process as needed. Key Responsibilities: • 25% - People - Provide in the moment coaching based on observations and behavior. Partners with Night Operations ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to Night Operations ASM on associate performance and participate in talent planning for all hourly associates. Assist SM and Night Operations ASM with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs" and communicate with Night Operations ASM and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same. • 25% - Replenishment - Partner with Night Operations ASM to determine responsibilities to drive efficiencies and overnight productivity. Direct supervision of the Consistent Unload, Directed Packout, and Purge Pack down processes. Execute Quality Walks to ensure associates are completing the Packout process correctly. Ensure all trucks and trailers are received and unloaded timely and efficiently. Ensure all freight is packed out or placed in overhead quickly and efficiently. Ensure that all trash is cleaned up and the store is Grand Opening ready at the end of the shift. Prioritize and communicate messages and tasks to all associates and leaders in store. • 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior. • 25% - Shared Manager On Duty - Perform Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required. Direct Manager/Direct Reports: • This Position typically reports to Store Manager • This Position has 0 Direct Reports Travel Requirements: • No travel required. Physical Requirements: • Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward. Working Conditions: • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: • Must be eighteen years of age or older. • Must be legally permitted to work in the United States. Preferred Qualifications: • None Minimum Education: • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: • None Minimum Years of Work Experience: • 1 Preferred Years of Work Experience: • None Minimum Leadership Experience: • None Preferred Leadership Experience: • None Certifications: • None Competencies: • Action Oriented • Directs Work • Builds Effective Teams • Drives Engagement For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $50,000.00 - $60,000.00

UrgentNight shiftNon-Executive Management
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