Customer Experience Analyst
Summit 7 Systems · Slaton, TX
Job description(tap to read)
Position Title: Customer Experience Analyst Location: Huntsville, AL Salary*: $50,000 - $60,000 *Dependent upon qualifications Summit 7 is here to rise above the ordinary. The work we do heregoes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in meaningful health and welfare benefits such as: • Excellent health benefits from BCBS • Smile brighter with Ameritas dental benefits • See into the future with our luxurious VSP vision benefits • Prepare for the long-haul courtesy of our 401k with company matching • 10 days' vacation, 7 days sick time • Bonuses and salary increase potential via our certifications plan We do cool work here, defying expectations by simply being who we are - each of us makes an impact. Summary: The Customer Experience Analyst will work with the Customer Advocate Manager and other MSP/MSSP resources to ensure we maintain SLAs and customer satisfaction for our MSP/MSSP clients. This role will be a key part of maintaining SLAs, ensuring cases are handled efficiently and providing valuable insights to the Customer Experience Advocate and MSP/MSSP leadership Essential Functions: • Review case status • Assist in analyzing cases to determine areas of focus and improvement • Support root cause analysis under guidance from senior staff • Gather artifacts for strategic business reviews and client interactions • Communicate with clients as required, escalating issues when appropriate Duties and Responsibilities: • Collaborate and communicate effectively within a team • Ensure requests are routed to the proper resource quickly and efficiently • Enter all time and expenses as they occur • Pursue continuous education and technical skill development through outlets including industry standard certifications • Support customer relationship efforts through timely, professional communication • Escalate complex issues to senior team members as needed • Demonstrate professionalism with clients across channels, including phone, on-site, and through emails, to resolve all client requests/questions • Provide fast turnaround of client and internal requests as directed Job Specifications: Required • Associate or bachelor's degree in computer science or MIS from a reputable institute or equivalent practical 0-2 years of experience in a technical support, help desk, or MSP environment • Foundational understanding of Windows, Office 365, and general IT concepts Optional / Desired • Security+ Certification • Office 365 experience • Interest in developing technical troubleshooting and customer service skills Export Control Notice: This position may involve access to information subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). Qualified applicants will be considered regardless of national origin or immigration status. If a candidate does not meet the definition of a "U.S. Person" (as defined in 22 CFR § 120.15), the company will assess whether an export license is required. If a license is required, any offer of employment will be contingent upon the candidate's eligibility for, and the company's ability to obtain, such a license in accordance with U.S. law. A "U.S. Person" includes U.S. citizens, lawful permanent residents, asylees, and refugees. Summit 7 Systems, LLC is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.
$85k–$110k/yr
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Hiring Drivers Now · Slaton, TX
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Outpatient Coder II
Northwell Health · Slaton, TX
Description Position at Nuvance Health FULLY REMOTE POSITION Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State's largest private employer with over 104,000 employees - including members of Northwell Health Physician Partners - who are working to change health care for the better. Summary: Accurately codes and abstracts outpatient medical records for reimbursement and statistical purposes using established coding guidelines. Reviews coding and amends coding edits to assure compliance with all applicable regulations. Responsibilities: • Codes all outpatient medical records in a timely and accurate manner according to department policy. • Defines and transforms verbal descriptions of diseases, injuries, and procedures into numerical designations (codes) using ICD-10-CM and CPT-4 according to established coding guidelines. • Initiates a physician/department query when there is conflicting, incomplete, or ambiguous documentation in the record or additional information is needed for accurate coding. • Enters all required information accurately into computer system for reimbursement and statistical purposes. • As applicable based on facility workflow, independently reconcile charges for areas of responsibility. Uses patient schedule together with billing slips to identify missing charges. researches and resolves discrepancy so charge keyed reflect services delivered. • Performs ICD-10-CM diagnostic and CPT-4 coding at a minimum accuracy rate of 95%. • Remains abreast of all applicable Federal, State, regulatory and hospital-specific coding guidelines. • Applies applicable guidelines to all cases coded to ensure accuracy of selected codes. • Accesses and research applicable reference materials to further support decision-making in code selection. • Participates in Performance Improvement/Quality Assurance activities. • Reports on software and hardware problems. • Attends required educational sessions (webinars, conferences etc.) to maintain and enhance coding certification(s) • Maintains and Model the Organizations values. • Demonstrates regular, reliable and predictable attendance. • Performs other duties as required. Education Skills Experience: • Associate degree or equivalent experience • Knowledge of ICD-10, CPT-4, Disease Pathology, Anatomy, Physiology and Medical Terminology • Advanced knowledge of Evaluation and Management Coding guidelines • 2-4 years of coding experience • Familiarity with MS Office applications • Usage of coding manuals and regulatory websites for research • Certification from the America Academy Professional Coders (AAPC) or the American Health Information Management Association (AHIMA): CPC, CPC-H, COC, CCS, CCS-P, RHIA, RHIT, or specialty certification required. Other Information: Minimum Knowledge, Skills, and Abilities Requirements: Basic familiarity with MS Office applications (Word, Excel. Outlook) Usage of coding manuals and regulatory websites for research Certification from the America Academy Professional Coders (AAPC) or the American Health Information Management Association (AHIMA): CPC, CPC-H, CCS, CCS-P, RHIA, RHIT, or specialty certification required. Working Conditions: Manual: Little or no manual skills/motor coord & finger dexterity Occupational: Little or no potential for occupational risk Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force Physical Environment: Generally pleasant working conditions Company: Nuvance Health Org Unit: 2069 Department: CODERS - PROFESSIONAL & FACILITY CHARGING and CODING Exempt: No Salary Range: $26.48 - $50.49 Hourly
We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only). Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position. Veterans, Reservists, Guardsmen and military family members are encouraged to apply! Job Summary TriWest is proud to be on a mission to serve our nation's heroes. In this critical role, you will be in the front-lines facilitating our military populations' health care needs by providing outstanding customer service in a fast-paced Contact Center. You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments. Combine your passion for our military community with your proven customer service skills in this mission to serve those who serve. Education & Experience Required: • High School diploma or GED • U.S. Citizenship • Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation. • At least two years of professional work experience in a customer service environment • Excellent verbal and writing skills. • Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment. Preferred: • TRICARE customer service experience • Contact center experience to include call center chat messaging • Military connectedness Key Responsibilities • Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence. • Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact • Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule and prioritize workload to answer incoming calls. • Document customer interactions and cases in a customer relationship management (CRM) system. • Participates in continuous training in order to become fully proficient in resolving all customer inquiries • Regular and consistent attendance Competencies Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation. Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate. Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications. Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required. Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position. Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions. High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented. Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment. Technical Skills: Proficient data entry skills; ability to meet daily call and chat requirements. Working Conditions Working Conditions: • Ability to cover any work shift • Ability to work overtime, if needed • Onsite: Works within a standard office environment • Remote: Private and secure work space and work station with high speed internet is required. • Extensive computer work with prolonged sitting, wearing of headset, typing, speaking on a phone Company Overview Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®! Our job is to make sure that America's heroes get connected to health care in the community. At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996. DoD Statement Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position. Benefits We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes: • Medical, Dental and Vision Coverage • Paid time off • 401(k) Retirement Savings Plan (with matching) • Short-term and long-term disability, basic life, and accidental death and dismemberment insurance • Tuition reimbursement • Paid volunteer time TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $41,000 - $44,000 per year. Equal Employment Opportunity TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
Remote Travel Customer Representative
CPJ Recruitment · Slaton, TX
About the job Remote Travel Customer Representative • • We are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. In this 100% work-from-home role, you will assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish. This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry. Key Responsibilities • • Assist clients remotely via email, phone, and messaging platforms • Answer travel-related inquiries in a clear, professional, and friendly manner • Support itinerary updates, cancellations, changes, and special requests • Provide guidance on destinations, travel requirements, and agency procedures • Monitor upcoming trips and proactively communicate with clients when needed • Resolve issues efficiently while maintaining a positive customer experience Ideal Candidate • Strong written and verbal communication skills • Customer service experience (travel, hospitality, call center, or support roles preferred) • Highly organized, dependable, and detail-oriented • Comfortable working independently in a remote environment • Able to learn new systems, tools, and processes quickly • Passionate about travel and helping others travel with confidence What We Offer • 100% remote, work-from-home position • Flexible scheduling options • Full training and ongoing support • Growth opportunities within a travel-focused company • Access to travel-related perks and industry discounts • Supportive and collaborative remote team environment.