Call Center Agent - Customer Service
Talkdesk · Centralia, WA
Job description(tap to read)
Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model. As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement. Job Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential. Qualifications • High school diploma or GED • Must be at least 18 years of age • Authorized to work in the United States • U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) • Ability to follow detailed processes and meet performance expectations • Strong communication and active listening skills • Comfortable navigating computer applications and web-based tools • Ability to work independently and remain accountable to schedules Preferred: • Prior call center or customer service experience • Bilingual (Spanish/English) preferred but not required • Familiarity with phone-based or computer-based support environments Additional Information • Flexible scheduling options after certification • Paid training following successful client certification • W2 employment structure with payroll, protections, and stability • Paid time off and optional supplemental insurance (Aflac) • Household telehealth access through MDLive • Access to performance-based incentives • Career advancement pathways into support, QA, and leadership roles • All applicant information is kept confidential under EEO guidelines Please Note: This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins. Follow us on Facebook at: Videos To Watch
$85k–$110k/yr
$85K-$110K+ a Yr! Hiring CDL-A Truck Drivers - Quick Apply!
Hiring Drivers Now · Centralia, WA
Truck Drivers Needed! Hiring CDL-A Truck Drivers for all positions. Apply today and within 24 hours you'll receive multiple job offers. Earn $85,000-$110,000 and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
Pharmacy Care Representative We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.CVS Health/Specialty is offering an exciting opportunity to be part of our Pharmacy Care Representative team. In this customer service role, you will interact directly with customers to answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service. This includes new patient enrollment, verification of insurance coverage, performing benefit investigations and processing of medication orders for both new and existing patients. Qualified candidates will be comfortable in a multi-tasking, high-energy environment. Creative problem solvers with a passion for excellent customer service.As a Pharmacy Care Rep, you will:Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment.Coordinate and process requests for new and refill order shipments. Collect appropriate information needed to ensure insurance coverage for patient medication ordersVerify eligibility, prior authorization, and other reimbursement requirements prior to shipment.Assist in enrolling and tracking new customer referrals.Provide explanation of CVS/Specialty services to new customersTransfer/escalate clinical questions and issues to the staff pharmacist for resolution.This is a WORK FROM HOME position. Training allows our new team members to familiarize themselves with members of training, support, leadership, and their new peers to ensure a successful and team-focused onboarding experience.This position is full-time 40 hours per week, offers overtime during our business peaks and pays based on experience. We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.Our application process is 2 simple steps:Apply online.Take your time while completing our Virtual Job Tryout (VJT)Training for this role is virtual, on camera, Monday through Friday 8am-4:30pm CST.Starting pay for this role is $20.90/hr.Required Qualifications:1+ years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone1+ years of work experience with Windows-based applications like Microsoft Office (Outlook, Excel, Teams, Word) internet navigation, and email applications.1+ years of computer keyboarding experience, skills and aptitude.Active Valid Pharmacy Technician License and/or Certification as required by the State of IL.You must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 100 mbs download and 10 mbs upload. WiFi and satellite are not permitted. A secure and private home workspace free from distractions is required.Must live in Illinois.Preferred Qualifications:Prior healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminologyEducation:High School Diploma or equivalent work experience.Anticipated Weekly Hours: 40Time Type: Full timePay Range: The typical pay range for this role is: $17.00 - $31.30. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
POSITION SUMMARY
Caza Collective · Centralia, WA
Director Of Independent Retail Sales We are seeking an experienced Director of Independent Retail Sales to build, develop, and grow the independent retail sales channel for an established fine jewelry brand. This is a critical role responsible for opening new independent retail doors, expanding wholesale revenue, developing strong retailer relationships, supporting trunk show and event opportunities, and creating a scalable sales strategy for long-term business growth. This is a player-coach position that requires both hands-on sales execution and channel-building leadership. The ideal candidate is a proven fine jewelry sales leader with an established network of independent retail relationships, strong wholesale sales experience, and the ability to personally generate business while helping build the structure, process, and future team needed to grow this important business vertical. Independent Retail Sales Growth and Channel Development • Develop and execute a national independent retail sales strategy to expand the brand's presence with independent jewelers and qualified retail partners. • Identify, pursue, and open new independent retail accounts by leveraging existing industry relationships, prospecting efforts, market knowledge, trade events, buying groups, and in-person selling activity. • Build a targeted account pipeline that includes high-potential independent retailers, regional retail groups, buying group members, and other qualified wholesale opportunities. • Personally drive sales through retailer outreach, account visits, presentations, trunk show support, follow-up, and ongoing relationship development. • Establish clear account priorities, sales goals, outreach cadence, and business development activity to support measurable growth within the independent retail channel. • Create and refine a repeatable independent retailer program that may include product assortments, selling tools, trunk show support, merchandising recommendations, marketing collateral, and customer follow-up strategies. Wholesale Account Management and Retailer Relationships • Build and maintain strong, trusted relationships with independent retailers and wholesale partners to support account growth, repeat business, and long-term brand loyalty. • Serve as a senior point of contact for independent retail accounts, ensuring account needs, sales opportunities, concerns, and follow-up items are communicated and supported appropriately. • Partner with retailers to understand their customer base, price points, merchandising needs, selling opportunities, and market positioning. • Support existing and new accounts with assortment recommendations, replenishment opportunities, trunk show planning, selling strategies, and account-specific growth initiatives. • Represent the brand professionally and persuasively in all customer-facing interactions, reinforcing product quality, design direction, service standards, and overall value proposition. Sales Leadership, Team Building, and Rep Development • Help define the structure, expectations, and performance standards for the independent retail sales channel. • Support the future recruitment, onboarding, training, and development of independent sales representatives, territory sales representatives, or other sales team members as the business grows. • Provide guidance, coaching, and support to sales representatives or account support partners to help ensure consistent execution, accountability, and brand representation. • Help establish sales tools, reporting expectations, account planning templates, follow-up processes, and performance metrics for the independent retail sales team. • Provide leadership with recommendations regarding territory structure, account ownership, compensation models, sales coverage, and future hiring needs. Product Presentation, Merchandising, and Trunk Show Support • Present fine jewelry collections knowledgeably and effectively to independent retailers. • Use merchandising judgment to recommend product selections, collection stories, trunk show assortments, and retailer-specific selling strategies. • Partner with merchandising, product, marketing, and leadership teams to communicate retailer feedback, product opportunities, assortment gaps, and competitive trends. • Support trunk shows, retailer events, trade shows, market appointments, and related selling initiatives that help increase account engagement and sell-through. • Help ensure independent retail accounts are equipped with the appropriate product knowledge, selling tools, collateral, and support needed to represent the brand effectively. Sales Planning, Pipeline Management, and Reporting • Develop and maintain an organized sales pipeline that tracks target accounts, outreach activity, open opportunities, follow-up items, account status, and projected revenue. • Provide regular updates to the CEO regarding sales activity, account development, customer feedback, market trends, revenue opportunities, and potential risks. • Recommend sales goals, account targets, territory priorities, and growth strategies based on market opportunity and business needs. • Use reporting, customer feedback, sales results, and field observations to identify areas for improvement and additional growth. • Maintain strong follow-through on customer commitments, sales opportunities, account needs, and internal coordination. Travel, Trade Shows, and Field Execution • Travel regularly to meet with independent retailers, attend trade shows, support trunk shows, conduct account visits, and pursue business development opportunities throughout the United States. • Plan travel and account activity strategically to maximize sales impact, account coverage, customer engagement, and return on time spent in the field. • Attend relevant industry events, buying group events, trade shows, and market appointments as needed to support account growth and brand visibility. • Represent the brand professionally in all field-based, trade show, and customer-facing environments. Cross-Functional Coordination and Business Support • Work closely with the CEO and internal teams to help ensure independent retail accounts are supported effectively from sales opportunity through execution. • Coordinate with merchandising, product, marketing, operations, shipping and logistics, customer service, and related teams to help ensure account needs, product requests, orders, collateral, and event requirements are handled accurately and on time. • Communicate customer needs and internal follow-up items clearly to ensure proper handoff, execution, and accountability. • Contribute to a professional, responsive, and growth-oriented working environment through strong communication, accountability, initiative, and follow-through. Candidate Attributes Include: • Highly relationship-oriented and persuasive, with the ability to build trust quickly and develop long-term partnerships with independent retailers. • Proven sales hunter who can open doors, create opportunities, and drive revenue growth in a relationship-driven wholesale environment. • Established network of independent jewelry retailers, buying group contacts, regional retail partners, or wholesale jewelry accounts. • Strategic and commercially minded, with the ability to build a sales channel while personally generating business. • Confident, polished, and professional in customer-facing environments, with the ability to represent a luxury fine jewelry brand effectively. • Strong understanding of independent jewelry retailers, wholesale sales, trunk shows, buying groups, and account development. • Merchandising-aware and solutions-oriented, with the ability to tailor product recommendations to different retailer needs, markets, price points, and customer demographics. • Entrepreneurial, self-directed, and resourceful, with the ability to work independently while maintaining strong communication and accountability. • Comfortable operating in a growing, family-run business environment where flexibility, initiative, follow-through, and adaptability are essential. • Able to balance strategic planning with hands-on execution, travel, selling, account follow-up, and cross-functional coordination. Qualifications • Minimum 7-10+ years of experience in wholesale sales, independent retail sales, national account development, field sales leadership, or a related business development role within fine jewelry, luxury goods, or a related product-driven industry. • Proven ability to open new retail accounts, grow wholesale business, and develop long-term customer relationships in a relationship-driven sales environment. • Strong existing relationships within the independent jewelry retail market. • Experience selling branded fine jewelry, luxury jewelry, bridal, fashion jewelry, colored gemstones, diamonds, or related high-value products. • Experience conducting retailer visits, sales presentations, trunk shows, trade shows, and market appointments. • Ability to personally generate sales while helping build the structure and strategy for a growing sales channel. • Strong presentation, communication, negotiation, relationship management, and follow-up skills. • Ability to travel regularly throughout the United States. • Comfortable using email, Excel, sales tracking tools, reporting documents, presentations, and internal systems. Preferred: