Customer Service Representative - Part Time Patient Registration

Remote Customer Service Representative This position is remote in Eastern, Central, and Mountain Time Zones. You will have the flexibility to work remotely as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millionsof people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am - 5:00pm MST. It may be necessary, given the business need, to work occasional overtime. We offer 2 weeks of paid on-the-job training. The hours of training will be 8:30 AM - 5:00 PM MST. Primary Responsibilities: • Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems • Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues • Scheduling appointments for patients - entering and updating demographics This role is equally challenging and rewarding. You'll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you'll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent work experience • Must be 18 years of age OR older • 1+ years of experience in a medical environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications • Knowledge of Medical Terminology • Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:30am - 5:00pm MST. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications: • 1+ years health care experience • Ability to type 40 wpm Telecommuting Requirements: • Reside within Eastern, Central or Mountain Time Zones • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting) Soft Skills: • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner • Proficient conflict management skills to resolve issues in a stressful situation *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $16 - $29 hourly based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

$18.50/hr

Customer Service Representative (Remote EST)

CVS Health · Wichita, KS

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and qualityin everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. Position Summary: We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare.? In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions. ?As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty. Key Responsibilities: • Actively listen and be an advocate for customers, understand their needs and provide guidance and support • Resolve customer inquiries and issues efficiently while documenting all interactions. • Educate customers about available resources and assist them in navigating their options. • Anticipate customer needs and provide proactive solutions to enhance satisfaction. • Collaborate with team members and other departments to address service issues and improve outcomes. • Document all customer correspondence and maintain confidential records of patient information. • Follow policies, procedures, and the CVS/Aetna Code of Conduct. Your performance will be measured by: • Customer satisfaction with the service you provide. • Demonstrating CVS/Aetna's "Heart at Work" behaviors including Putting People First, Joining Forces, and Inspiring Trust. • Your ability to resolve customer issues the first time they call. • Quality and accuracy of interactions with customers. • Reporting to work and adhering to your assigned schedule. Our Leadership and Welcome Teams will help you succeed by providing: • New colleague orientation to learn about our company and your role. • Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported. • A supportive and inclusive culture that will allow for continuous learning and growth. • Ongoing coaching and mentoring support. • Equipment and resources needed to complete assigned work. Key Competencies and Behavioral Requirements: • Demonstrated empathy and effective communication skills. • Respectful and kind demeanor in all communications while being an advocate for our customers • Strong problem-solving and decision-making abilities. • Ability to manage multiple resources and tasks in a fast-paced environment. This position pays $18.50/hour. Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months. Required Qualifications: • 6+ months of customer service experience • Basic computer skills • You must live in the Eastern Standard Time Zone. ? Preferred Qualifications: • 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role • 1+ years of claims, provider, dental, medical or other related healthcare experience • Microsoft office experience preferred Education: • High School Diploma, GED, or equivalent experience. You must have: • High-speed internet access with adherence to workplace model and potential telework agreements.? • Willingness to work specific hours, with flexibility Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments ( . This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

Customer Service Rep II Performs the regular functions of a Customer Service Rep, aids in providing the flow of information on new and existing products to the department, and trains associates (including new hires) as necessary. This is a fully remote position with a scheduled shift of Saturday through Wednesday, 6:30 AM to 3:00 PM. Candidates must reside in the Tempe/Phoenix area and be available to attend occasional in-office meetings, training sessions, or business-related events as needed. Essential Job Functions • Maintains current knowledge of department operating procedures and updates assigned technical product information. • Continually strives for a higher level of service and customer/department satisfaction. • Participates in departmental improvement teams. • Attends meetings based on related assignments and responsibilities. • Assists in the training of new and existing associates in the department. • Makes recommendations regarding follow up procedures and implementation. * This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities. Education & Experience • High School diploma or GED equivalent is required, College degree and at least one year customer service experience preferred. Competencies – Knowledge, Skills and Abilities • Strong skills in Microsoft Office: Word, Excel, Outlook, and PowerPoint • General knowledge of hardware industry, Distribution or Retail is preferred • Excellent interpersonal, problem solving and communication skills; Able to work with a variety of personalities and maintain composure under stressful conditions. Work Environment and Physical Demands Office: Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required. The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

$18–$20/hr

Customer Service Rep (TX, ID, NV)

Revolve · Wichita, KS

Spanish Customer Service Representative (TX/ID/NV) Main purpose of the role: Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. Other duties may be added as needed. Major Responsibilities: Essential duties and responsibilities include the following. Other duties may be assigned. • Answering inbound telephone calls and providing excellent customer support • Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism • Responsible for researching and resolving complaints to ensure customer retention and satisfaction • Follow up on all written correspondence and escalate to customer service manager on duty as necessary • Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction Required Competencies: To perform the job successfully, an individual should demonstrate the following competencies: • Ability to demonstrate fluent and expert level English and Spanish Language skills - both written and spoken • Ability to work in a team environment • Ability to give and receive honest and direct feedback • Strong customer orientation with desire and willingness to help • Strong verbal and written communication skills • Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output • Knowledge of apparel construction and fabrication and various fashion categories • Ability to work required overtime when business needs warrant • Schedule flexibility as shifts can change based on needs of our customers Remote Work Requirements: • Ability to work autonomously in a virtual environment • Must be reachable and available by telephone, email, and instant message during work hours • Ability to meet set productivity standards on an ongoing basis • Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor) • Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted) • Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth) Minimum candidate qualifications: • Excellent English and Spanish spoken and written language skills • Experience with Microsoft word and excel • High School Diploma • Type 50+ words per minute Preferred qualifications: • 1+ years in Customer Service, help desk or call center experience • Type 60+ words per minute • Working knowledge of website navigation A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it's what keeps us on our toes and excited to come to work every day. For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base salary range is $18 - $20/hr. After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.