Customer Service Representative II
AAON · Tulsa, OK
Job description(tap to read)
Customer Service Representative II The Customer Service Representative II is responsible for handling more complex customer interactions, including escalated inquiries, product support, and issue resolution. This role contributes to organizational objectives by ensuring timely and effective customer service, improving satisfaction, and supporting operational efficiency. The position works with increased independence while serving as a key liaison between customers and internal teams. This role also supports process improvements and provides guidance to entry-level team members. Primary Duties: • Respond to and resolve escalated customer inquiries, concerns, and complaints in a timely and professional manner. • Provide intermediate-level product support and technical guidance within established parameters. • Coordinate with engineering, production, logistics, and other teams to resolve customer issues and ensure successful outcomes. • Manage order changes, returns, and warranty-related requests with accuracy and attention to detail. • Maintain accurate records of customer interactions, transactions, and issue resolutions. • Monitor customer concerns and identify trends or recurring issues to support process improvements. • Ensure adherence to company procedures and service standards while maintaining a high level of customer satisfaction. • Support ongoing communication between customers and internal teams to ensure expectations are met. • Provide guidance and mentorship to Customer Service Representative I team members. • Assist with training and onboarding of new team members. • Support process improvement initiatives to enhance customer service efficiency and experience. • Participate in cross-functional projects to improve customer support processes. • Performs other duties as assigned. Job Requirements Education and Experience Requirements: • Requires an Associate degree or equivalent work experience; • 2+ years of experience in customer service or a related field, • Or any combination of education and experience, which would provide an equivalent background. Experience in a manufacturing or technical environment preferred. Knowledge, Skills, and Abilities: • Working knowledge of customer service practices and systems. • Intermediate understanding of products and technical concepts. • Strong problem-solving and conflict resolution skills. • Ability to manage multiple priorities and work independently. • Effective verbal and written communication skills. • Proficiency in customer management systems and standard business tools. Essential and Physical Functions: • Ability to analyze and resolve moderately complex customer issues. • Strong attention to detail and organizational skills. • Ability to manage multiple tasks in a fast-paced environment. • Ability to communicate technical information clearly to customers and team members. • Ability to sit or stand for extended periods while working on a computer and phone system. Work Environment: • Perform work primarily in an office or hybrid environment. • Occasional exposure to manufacturing or warehouse settings during training or issue resolution. • Regular interaction with customers, internal teams, and leadership. • Fast-paced, collaborative environment requiring adaptability and responsiveness. • Compliance with all company policies and procedures to maintain a safe working environment. • Use of personal protective equipment (PPE) as required when visiting operational areas. Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.
Restaurant Delivery - Sign Up in Minutes
DoorDash · Tulsa, OK
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
Facility Security Jobs - Hiring Immediately
MyJobResource · Tulsa, OK
We are currently looking for individuals to fulfill Part-Time and Full-Time Facility Security positions. No experience is required to apply for the position. Training is provided through former experienced employees and available to hired applicants. We are looking for individuals able to carry out various tasks. Individuals must be hardworking and task-oriented. Don't Wait! Fill out a Profile Now! MyJobResource is a staffing and recruitment industry job search engine. We specialize in finding the exact company to suit your needs. We help match job seekers to the right jobs in either full-time or temporary positions. Assignments are typically made depending on the ratio of candidates to jobs, skill-set, and experience. The companies we work with pay us for the services we provide to find the right people for their job openings.
Retail Key Holder-UTICA SQUARE SHOPPING CENTER
Bath and Body Works · Tulsa, OK
Description Career Development | Medical, Dental and Vision Benefits | 40% Discount | Daily or Weekly Pay | Fun Stores At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand - you become part of Gingham Nation, where people are at the center of everything we do. We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day. Summary: As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team: they're retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers. Responsibilities • Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues. • Provide individual and team performance feedback and recommendations to managers. • Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge. • Display knowledge of product, company policies, and store strategies. • Set the direction and goals for the day/shift when associates arrive for work. • Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives. • Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations. • Assist with floorset execution, window changes, visual presentation, and marketing placement as needed. • All store positions require constant physical activity, including standing, walking, reaching, and lifting. • Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. • Associates should be able to lift 10 pounds consistently and up to 50 pounds. • Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations. • Maintain our values, policies, and procedures. Qualifications Qualifications • Thrives in a customer-first based retail environment. • Ability to foster a customer-focused selling culture. • Demonstrated sales, customer experience, and operational results in a fast-paced environment. • Effective communication skills, being open to feedback, and the ability to adapt quickly. • Ability to provide in-the-moment coaching to associates. • Ability to de-escalate store and customer situations effectively. • Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays. Education: • High school diploma, GED certificate, or Relevant Work Experience. Core Competencies • Lead with Curiosity & Humility • Build High Performing Teams for Today & Tomorrow • Influence & Inspire with Vision & Purpose • Observe, Engage & Connect • Strive to Achieve Operational Excellence • Deliver Business Results Benefits Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good - every day. Benefits for eligible associates include: • On-demand access to your earned wages through DailyPay. • Tuition-free education in partnership with Guild, plus tuition reimbursement and scholarship opportunities for post-secondary education programs. • Voluntary medical, dental, vision, short-term disability, life and AD&D coverage through our partnership with The American Worker. Note: Minnesota, New Mexico, and Vermont residents are not eligible for the Limited Medical Benefit Plans and benefits vary for Kansas and Ohio residents. • No-cost mental health and well-being support through our Employee Assistance Program (EAP). • Opportunity for paid time off, paid parental leave and access to family building benefits. • Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love. • Visit bbwbenefits.com ( for more details. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance ( notice to applicants for private employers - english ada final.pdf) , Philadelphia Fair Chance Law ( , San Francisco Fair Chance Ordinance ( , Washington Fair Chance Act Guide ( rights division/fair chance act/fca-flyer_june 2026_english_update.pdf?versionid=mmfhlj9an2.w58wsya2a.buxej.fz06y) We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States. Application window will close when all vacancy/vacancies are filled.
Kitchen Prep
McNellie's Group · Tulsa, OK
Yokozuna Yale is looking for a reliable, hardworking prep cook. Ideal applicant must be able to follow instructions, understand food safety and hygiene protocol and communicate effectively with team members. *Medical insurance available to full-time employees! *Join our team!