Customer Service Associate I

Laboratory Technician - Full Time - Evenings

Methodist Health System · Omaha, NE

Why work for Nebraska Methodist Health System? At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care - a culture that has and will continue to set us apart. It's helping families grow bymaking each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient's needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in. Job Summary: Location: Nebraska Methodist Hospital Address" 8303 Dodge Street, Omaha, NE Work Schedule: EveningShift; 11:30am-8p Provide technical, and pre-analytic support services for all designated divisions of laboratory technical operations, and outreach client support services. Laboratory Technician duties include specimen evaluation and processing, problem solving, exception handling, reporting, supply maintenance, and customer service. Perform specimen accessioning, splinting and sorting, labeling and storage of specimens received into the laboratory. Perform data entry to assign a specific computer generated identification number with accuracy, and in a timely manner. Pre-Analytical, and Post-Analytical duties include the basic operation of Automation System. Must be able to communicate with hospital, and clinic staff regarding specimen requirements, ordering, and miscellaneous requests. This also includes management of the outpatient orders. Must be willing to project a professional image through inbound requests received by phone, electronically, in writing, and in person. Provide a supportive link between customers, and all the other departments of the Hospital. Must be able to multi-task, and work in a high-paced environment as part of a team. Ask your recruiter/hiring manager about the following incentives that may be available for this position: • Shift differentials & other financial incentives • Tuition assistance • Academic sponsorship with Methodist College • Free parking Responsibilities: Essential Job Functions Exhibits proficiency in core stations as outlined in Level I, and in order to move to Level II, must show proficiency in the following areas: • Send out bench rotation • Research processing • 8100 operation and shift maintenance • Ability to cover overnight shift • Care Evolve general client maintenance • Client services including phone coverage Specimen Processing • Process (i.e. centrifuge, aliquot, distribute, store) patient specimens appropriately, and in a safe manner to ensure accurate, and timely test results by following section policies and procedures. • Perform Laboratory Information System (LIS), and Electronic Health Record (EHR) computer functions accurately to complete daily tasks. • Properly processes, and distributes specimens following collection. • Perform all specimen processing functions to receive, and process specimens according to laboratory protocol including, but not limited to: • Identification and preparation for the automation line. • Preparing specimens to be sent to the reference laboratories. • Label specimens, and order documents using proper patient identification techniques. • Accurately enter patient information (i.e. demographics, test orders, test results) in the computer to ensure timely reports to caregivers. • Compliant per Personal Protective Equipment (PPE) guidelines 100% of the time. • Accommodates patient, and laboratory needs by professionally responding to requests for flexibility in duties, schedules, and staffing. • Maintain section materials, supplies, and equipment by following section policies. • Prepares specimens for send out to reference laboratory, including communication with the reference laboratory in regard to proper specimen handling, and exceptions. • Responsible for ordering testing, and preparing specimens for shipment. Pre-Analytical and Post-Analytical Automation • Maintains compliance with established processes (i.e. turnaround time expectations, etc.) while collecting or handling specimens, orders, and results. • Operate equipment for which they have received applicable training, and supervisor approval to perform. • Performs, and ensures routine maintenance is completed, and documented 100% of the time. • Responsible for operation, and troubleshooting of the automation line, patient storage tracking, and managing all exceptions, and recover specimens from AOB. • Accurately perform, and evaluate appropriateness of patient specimens. • Prioritize, and organize work to facilitate the timely, and accurate completion of multiple tasks simultaneously by assessing the urgency of the tasks, and the time required to complete them. • Identify problems, and initiate immediate follow-up as necessary with the Technical Coordinator, Section Leader, or Medical Director(s) to ensure accurate, timely laboratory services by using critical thinking skills, and decisive judgment. • Process send-out specimens to provide accurate transfer of information, and maintain optimal specimen integrity. Anatomic Pathology • Properly identify, label, process, and distribute specimens using standard protocol. • Respond appropriately to internal, and external customer needs, and communicates any problems or issues to them. • Assists with pathology send outs, assuring that the appropriate specimen is split between departments, and that appropriate demographic information is submitted with the specimen. Client Services • Assist with training of new staff, and MLS students. • Communicate any problems or issues with the client or patient care team. • Assures continuity of service by assisting other phlebotomists or imaging and access registration to maintain overall customer satisfaction. • Utilizes the LIS to monitor the appropriate test pending logs, and communicate to the technical staff to ensure testing is not delayed. • Reviews the daily discern lists for completed reports, and scan any manual reports into the patient's medical record. • Manage client test results according to established procedures. • Manage all outpatient orders, and support all order questions from clients, and imaging and access draw stations. • Obtain verbal orders from providers according to Standard Operating Procedures (SOP) if not orders submitted to outpatient folder. • Explains collection processes and procedures to patients, clients, and patient's families. • Answer incoming calls with professional courtesy, and prompt response when follow-up is needed. • Call/page critical values to the provider, and complete documentation of all calls in the EHR for all send out results. • Utilize the EMR to efficiently complete add on tests requests, or to confer with the provider if the add on tests cannot be completed. • Call all specimen rejection problems to the provider. • Scan all manual requisitions into the patient's EMR, and maintain filing system for paperwork, and all transfer lists, and add on forms according to specific training guidelines. • Fill, and pack all supply orders for the outreach clients, and communicate any questions about the order, delays in shipping, or back orders as required. • Accommodates patient, and laboratory needs by professionally responding to requests for flexibility in duties, schedules, and staffing. Laboratory Informatics and Interface • Review, and release patient laboratory orders in the EHR including add on requests, phone calls from clients, physicians, ED, floor, surgery, and outpatients. • Manage new providers that need to be added to Cerner, and Care Evolve. • Manage, and merge duplicate MRN's in Cerner from Care Evolve clients. • Manage the send out lists, unlisted orders, and check orders to make sure interface is transmitting correct information. Communication and Education • Document orientation, training, and education to ensure employee competence, provide excellent services, and meet accreditation requirements by effective verbal or written communication. • Organizational, and department competencies are completed 100% of the time. • Evidence that new procedures, and major procedure revisions are read, and understood. • Assists in training new, and existing staff including the review, and completion of orientation checklists, and skill/training checklists. • Supports the education of clinical laboratory scientist students. • Communicates efficiently by answering telephones, taking messages, calling clients for test clarification, and forwarding information or call to appropriate staff. • Appropriate communication skill as directly observed by Service Leader or designee. • Phone calls are acted upon promptly, and handled in a professional manner per the customer service protocol as directly observed. • Employee brings issues of concern directly to the appropriate Service Leader or designee's attention as directly observed. Schedule: Evening Shift; 11:30am-8pm Job Description: Job Description Job Requirements Education • High School Diploma or General Educational Development (G.E.D.) required. Experience • Prior experience as a phlebotomist or data entry or specimen processor in a clinical laboratory or physician office preferred. License/Certifications • N/A Skills/Knowledge/Abilities • Ability to effectively utilize personal computer, and standard office applications. • Knowledge of computers. • Knowledge of HL7 interface. • Ability to organize and prioritize work demands, and handle multiple tasks. • Knowledge of basic specimen collection, selection, handling, and storage activities. • Must exhibit good customer service skills. • Ability to handle stressful situations in a calm and professional manner. • Excellent interpersonal and communication skills. Physical Requirements Weight Demands • Medium Work - Exerting up to 50 pounds of force. Physical Activity • Not necessary for the position (0%): • Climbing • Crawling • Kneeling • Occasionally Performed (1%-33%): • Balancing • Carrying • Crouching • Pulling/Pushing • Sitting • Stooping/bending • Twisting • Frequently Performed (34%-66%): • Distinguish colors • Fingering/Touching • Grasping • Keyboarding/typing • Lifting • Reaching • Repetitive Motions • Speaking/talking • Standing • Walking • Constantly Performed (67%-100%): • Hearing • Seeing/Visual Job Hazards • Not Related: • Explosives (pressurized gas) • Electrical Shock/Static • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc) • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means) • Mechanical moving parts/vibrations • Rare (1-33%): • Chemical agents (Toxic, Corrosive, Flammable, Latex) • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF) • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment) • Occasionally (34%-66%): - Equipment/Machinery/Tools • Note: Safety Officer can assist with identification of job hazards. About Methodist: Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission. Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.

Cookie Crew

Insomnia Cookies · Omaha, NE

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and we are set to open our newest store in Omaha, NE in 2024! As a member of the Cookie Crew at our Omaha store located at 1101 Davenport Street, Suite 120, Omaha, NE 68102 you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well! SOME OF OUR SWEET PERKS: • Flexible part-time work schedules • Pay on Demand (why wait until the end of the week...get paid your earned wages at the end of the day!) • Paid vacation and sick time off • Interactive training & mentorship • Pet insurance for your furry loved ones • Job stability with a rapidly growing and reputable company • Achievable growth/promotion opportunities • You get to work in a fun, exciting team environment • Employee discount and FREE cookies with every shift! WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW? • Promptly greet guests entering the store and take their orders according to procedure • Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy • Give each customer a warm experience with a smile in person & over the phone • Bake our delicious cookies to perfection & a scoop of ice cream • Ensure fast, warm, and correct delivery orders are packaged and sent out • Handle cash and payments accurately and have no shortages or overages • Cleaning, sanitizing, and maintaining the bakery DESIRED SKILLS/EXPERIENCE: • Prior experience in a customer service focused role - preferred • Personable, genuine, outgoing demeanor • Ambitious nature • Great communication and organizational skills • Must be 18 years or older to be employed • Must be able to work nights, weekends and holidays • Legally eligible to work in the United States About us: Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Service Representative

Pentagon Federal Credit Union (PenFed) · Omaha, NE

Job Overview PenFed is hiring a Customer Service Representative to work onsite at our Omaha, Nebraska Service Center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance. This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member's financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily. The incumbent must successfully complete the member service training program including on-the-job training and call monitoring. The expected start date for this position is August 24th, 2026. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. • Answer persistent inbound member calls and accurately complete requested transactions regarding PenFed deposit, credit cards, and loan products. • Provide a Best-in-Class member experience in all member interactions. • Answer member inquiries via chat functionality and outbound calls. • Calmly research, resolve, and de-escalate member questions or issues. • Resolve problems that are within authority to resolve. Refer problems that are beyond authority to resolution team, along with recommendations for resolution. • Update member records and document member calls. • Act as a liaison between members and various departments. • Maintain working knowledge of PenFed deposit, credit cards, and loan products. • Participate in team meetings to ensure objectives are being met. • Meet cross-selling and productivity metrics each month. • Successfully complete different phases of training consisting of different call topics. • Educate members on PenFed products and services to best support their financial goals. • Efficiently navigate multiple banking platforms via internet browsers and other software. • Perform other related duties as assigned. Qualifications Equivalent combination of education and experience is considered. • Associate's degree or 1 year of college-level education or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions. • A minimum of one (1) year customer service experience in a call center, service-oriented environment, or financial setting preferred. • Excellent verbal and written communication skills required. • Exceptional time management skills required. • Ability to work in a fast-paced, phone queue/call center environment. • Demonstrated proficiency in standard business computer operations, internet applications, web browsers, e-mail, and various Windows-based software applications. • Ability to work in multiple systems to obtain account data and complete research and requests for members and applicants in a timely manner. • Ability to present a consistently positive and professional presence over the phone. • Ability to adapt and embrace changes in organization, processes and systems as needed. • Experience using A.I. tools preferred. Competency Requirements • Service Level 1 • Obtain the essential understanding of PenFed's products & services. • Complete Member Service training and pass the Service Level I assessment test. • Complete the minimum required compliance training for Service Level I role. • Meet the score card requirements in Quality and Efficency. • Understand how the job contributes to departmental goals. • Describe the core products or services of the organization. • Comply with policy, rules, and regulations. • Set goals to improve personal performance. • Keep track of one's work schedule and attend meetings as scheduled and on-time. • Service Level 2 • Demonstrate thorough understanding of PenFed's products & services. • Complete the second level of Member Service training and pass the Service Level II assessment test within the first 6-months of employment. • Complete remaining compliance training requirements for the Member Service role within the first 6-months of employment. • Meet or exceed the score card requirements in Quality and Efficency. • Set goals to improve personal performance. • Keep track of one's work schedule and attend meetings as scheduled and on-time. Supervisory Responsibility The role will not supervise employees. Licenses and Certifications There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. Travel Ability to travel to various worksites may be required. Pay Transparency The anticipated starting hourly range for this role is $19.00 - $22.00 This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval. Benefits At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities. Our Purpose Helping members achieve their dreams since 1935. Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender. Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country. With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at Careers@PenFed.org .

Work From Home Customer Service Remote

CPJ Recruitment · Omaha, NE

About the job Work From Home Customer Service Remote Responsibilities • Communicate with customers via phone, email and chat • Provide knowledgeable answers to questions about product, pricing and availability • Work with internal departments to meet customer's needs • Data entry in various platforms CLICK HERE TO APPLY Qualifications • At least 1 - 2 years' of relevant work experience but not required. • Good Phone etiquette and excellent verbal, written, and interpersonal skills • Ability to multi-task, organize, and prioritize work CLICK HERE TO APPLY Job Role / Responsibilities: • Solid outgoing personality with superior interaction abilities as well as great work principles. • Data entry and also strong business abilities. • Effective listening as well as analytical abilities, in addition to the capability to summarise details and deal solutions. • Experience with personal computer and also have at least a typical functioning degree typing capability. • You should be professional and positive and additionally have a high level of self-motivation and also have the capacity to function individually in your task. • Excellent time management and administrative abilities with a keen focus to detail. • Other Requirements: This is an on-line work from home position, so you will be required to have the following: • Excellent Working Entry Level. Personal Computer. • Legitimate high-speed internet access. • Full time & Part time telemarketing position jobs. CLICK HERE TO APPLY