$11/hr

Customer Service Manager

BibliU · Abilene, TX

Full-timeCustomer Service/Call CenterPosted This week
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Job description(tap to read)

Customer Service Manager Reports to: Store Manager Location: 717 Industrial Boulevard Abilene, Texas 79602 Contract type: Full-Time, Permanent Working hours: 40 hours per week Pay Rate: $11.00 per hour About BibliU BibliU is an award-winning education company that provides Day 1 access to affordable course materials, making learning more equitable and effective, in addition to providing campus store management. We partner with over 3,000 educational publishers, including Pearson, Oxford University Press, and Wiley, to offer a wide range of high-quality content to students. Our platform provides rich engagement data to academics and allows students to find information faster. We have disrupted the textbook industry by reducing the cost of education significantly and increasing publisher sales. Founded in late-2015, we are a rapidly growing company transforming the way students and educators access and interact with learning materials. Our revenue has grown rapidly, with 150% YoY growth in the last three years. Last year, we raised $21m in a Series B funding round led by Nesta Impact Investments, with participation from Guinness Asset Management, Stonehage Fleming, and Oxford Sciences Enterprises. In late 2023, we acquired Texas Book Company (now 'BibliU Campus') in order to deliver a more complete solution of products and services to higher ed students, faculty and administrators across the US! Since the addition of BibliU Campus, we have seen a dramatic increase in customers due to a much improved product market fit. We are very excited about our growth and are expanding the team to meet our new market potential! We are a diverse and inclusive team of professionals who are passionate about education and technology. Our culture is fast-paced, innovative, and dynamic, and we are always looking for talented individuals to join our team. If you are looking for a challenging and rewarding career in edtech and campus store management, BibliU is the perfect place for you. Join us and help revolutionize the way students and educators access and interact with learning materials! Position Overview The Customer Service Manager is responsible for delivering friendly, helpful customer service and ensuring the efficient operations of the Campus Store. The role involves operating and overseeing cash register activities, supporting team members, assisting with inventory maintenance, and ensuring the daily presentation and organization of merchandise. This position offers on-the-job training and a supportive team environment! What You Will Be Doing: • Assisting customers in-store and over the phone with professionalism and a positive attitude • Operate the case register accurately in line with store policies and procedures • Maintain clean and organized displays, ensuring shelves are stocked and well presented • Check in, price and display supplies and general merchandise • Participate in inventory counts and help track stock levels • Record price changes and promotions accurately • Notify appropriate staff about out-of-stock or defective items • Follow up with customers regarding special orders and notify them of any issues or arrivals • Report marketing trends and customer feedback to supervisor • Complete any additional duties as assigned What We Are Looking For: • Experience working in a retail or cashier role • Friendly, reliable and customer focused • Comfortable handling transactions and basic stockroom tasks • Strong attention to detail in cash handling and record-keeping • High school diploma or equivalent

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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

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Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. This is 100% inbound customer service environment, with no cold calling or prospecting required. Medica's Customer Service Representatives are the primary contact for members to resolve service inquires for claims, enrollment, billing, pharmacy, as well as interpreting contracts, and explaining benefits. They work telephonically and are responsible for exceptional levels of service satisfaction, providing quality service, and the service recovery process. The service recovery process is critical, and our Customer Service Representatives will utilize this process to assist members in complex situations. Our customer service department offers a fast-paced and rewarding environment where you will receive 4-6 weeks of paid training, comprehensive benefits, and a supportive environment that fosters continual growth! Successful Customer Service Representatives build an amazing base of health plan and health claims knowledge that they leverage to be considered for career advancement opportunities throughout the Call Center and other areas of Medica's business. This class has multiple openings and will start on Monday, August 31st, 2026. Training hours are Monday through Friday from 8:00am-4:30pm CST; after training shifts do change. Our department is open Monday-Friday 8:00am CST- 9:00pm CST, and Saturdays from 9:00am CST - 3:00pm CST. Key Accountabilities • Customer Service experience in a Healthcare related setting preferred • Excellent verbal and written communication skills • Able to deliver high quality service to Medica's members • Ability to interact with the team and support each other in dealing with customer issues • Advanced ability to multi task and manage time efficiently is needed • An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms • Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment Required Qualifications • High School Diploma, GED or equivalent; equivalent work experience will be considered in lieu of educational requirement • 2+ years of customer service experience Schedules after training vary based on business need and may include: • 8:00am-5:00pm • 9:00am-5:30pm • 9:30am-6:00pm • 10:00am-6:30pm CST (shift differential incentives are offered for this later shift) • 10:30am-7:00pm CST (shift differential incentives are offered for this later shift) • 11:30am-8:00pm CST (shift differential incentives are offered for this later shift) • 12:00pm- 8:30pm CST (shift differential incentives are offered for this later shift) • 12:30pm-9:00pm CST (shift differential incentives are offered for this later shift) • *Schedules may include Saturday shifts from 9:00 am - 3:00 pm based on business needs.* This position is a Remote role. To be eligible for consideration, candidates must have a primary home address located within any state where Medica is registered as an employer - AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI. The full salary grade for this position is $34,100 - $53,200. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $33,300 - $41,370. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

RemoteCustomer Service/Call Center
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