Customer Service Trainee
Delta Dental of Michigan · Danville, VA
Job description(tap to read)
Customer Service Trainee Candidates must reside in Michigan within a reasonable commuting distance of our Farmington Hills, MI office for team meetings, collaborative sessions, and training. Training will be hybrid. At Delta Dental of Michigan, Ohio, and Indiana we work to improveoral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It's a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community. Typical Assignments In a developing and learning capacity, the Trainee will perform the following typical assignments: • Researches inquiries by accessing the claims processing system and other informational sources • Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc. • Maintains related departmental records and files • Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc. • Makes corrections to claims and eligibility • Enters new claims, eligibility and subscriber information into the mainframe • Reviews subscriber's coverage to determine type and level of benefits Minimum Requirements • Possess a high school diploma or equivalent • One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience • Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position) • Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday • Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.
$85k–$110k/yr
$85 - $110K /Yr! Hiring CDL-A Truck Drivers - Quick Apply!
Hiring Drivers Now · Danville, VA
Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
ROI Medical Records Specialist - Remote (After Hours - Evening Shift)
Sharecare · Danville, VA
Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com . After Hours Schedule: • Evening Shift: Saturday - Wednesday 3:00 PM - 11:30 PM EST **This role includes working holidays. Job Summary: This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Essential Functions: • Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. • Date stamps all requests and highlights pertinent data to facilitate processing. • Validates requests and authorizations for release of medical information according to established procedures. • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. • Maintain equipment in excellent operating condition (inside and out). • Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. • May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. • Maintains a neat, clean, and professional personal appearance and observes the dress code established. • Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. • Maintains working knowledge of the existing state laws and fee structure • Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs • Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. • Maintains confidentiality, security and standards of ethics with all information. • Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. Qualifications: • High School Diploma (GED) required • A minimum of 2 years prior experience in a medical records department or like setting preferred • Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required • Excellent organizational skills a must • Must be able to type 50 wpm • Must be able to use fax, copier, scanning machine • Must be willing to learn new equipment and processes quickly. • Must be self-motivated, a team player • Must have proven customer satisfaction skills • Must be able to multi-task Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
Customer Service Representative
SIG SAUER · Danville, VA
Customer Service Representative Customer Service Representative Full-Time Remote - Must Live Within 2 Hours of Newington, NH SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER employs people across various U.S. locations, and global facilities across multiple regions. SIG SAUER is certified a Great Place to Work™. For more information about the company and product line visit: www.sigsauer.com. Position Summary: The Customer Service Representative will support our direct product consumers by facilitating repairs, sales, and providing product knowledge. They are the key link between customers and SIG. This is an entry level position that coordinates internally and externally to manage and support sales functions while keeping our customers satisfied and engaged with our products and services via phone, email, and other means of communication. Job Duties and Responsibilities: • Respond to incoming inquiries for new orders, warranty claims, pricing, availability, general inquiries, and support for all product lines. • Sell products and accessories to consumers that support their described needs. • Support the department on a variety of tasks related to the consumers interests and/or development of business. • Collaborate with Finance, Legal, Marketing, IT, and other internal teams to best serve our customers. • Utilize required programs to manage orders, returns, repairs, interactions, and research technical requirements and questions. • Ability to handle up to 50 calls per day when the demand requires. • Maintain a rolling 90-day 90% average or higher satisfaction score. • Meet a sales quota of $1,000 per week (firearms) and warranty sales closing ratio of 25% or higher (optics). • Communicate trends in customer inquiries to management. • Attend customer-facing tradeshows when possible. • Maintain a professional, empathetic, and positive demeanor to optimize customer satisfaction. • Engage in Continuous Improvement projects and tasks. • Participate in and sustain 5S Standards. • Must follow all required Safety and ISO procedures. • Miscellaneous duties as assigned. Education/Experience & Skills: • High School diploma or equivalent required, a 2-year college degree preferred, and one to three years of previous work experience is required. • Experience working in a Call Center environment is preferred. • Knowledge of customer service principles, best practices, and strong troubleshooting skills are necessary to be successful in this role. • Knowledge of hunting practices, shooting sports, ballistics, sporting optics and rifle scope applications is preferred. • Ability to adapt to changing priorities and responsibilities working in a dynamic and fast paced business environment. • Excellent organizational skills and strong attention to detail. • Demonstrated ability to effectively prioritize and execute multiple projects at once and manage on-time results. • Working knowledge of Microsoft Excel, Word, and PowerPoint. • Understanding of Customer Relationship Management (CRM) tools. • Self-motivated and customer focused. • Able to identify and analyze complex problems and communicate findings and solutions clearly to key stakeholders. • Must be able to clearly, concisely, and accurately convey ideas and information to others, both verbally and in written form. Working Conditions: • Prolonged periods of sitting at a desk and working at a computer using a keyboard, mouse, and phone/headset performing repetitive tasks. • Ability to open file cabinets, reach with hands and arms, bend, and twist, lift and move files. • Ability to lift up to 25 pounds. • Must wear required Personal Protective Equipment (PPE) where required. • Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates. • Live fire on active firearms ranges, must always be able to demonstrate safe handling of firearms. • Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
Fleet Client Services Specialist II Thursday - Monday
Fleet Services by Cox Automotive · Danville, VA
EOE, including disability/vets Schedule - Thursday - Monday Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider ofon-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime. Cox Fleet is currently hiring a Fleet Services Coordinator II to support the growth of the company. Duties & Responsibilities: • Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician • Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact • Providing excellent customer service for all internal and external customer calls • Be professional and establish positive customer rapport • Obtain customers approval for all repairs and services to be performed • Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business • Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience • Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician • Continuously develop and improve company capabilities in Dispatching and Service Scheduling • Additional duties and special projects as assigned Requirements: • High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field • Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization. • Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners. • Excellent organizational skills and the ability to balance a variety of tasks. • Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer) • Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful. • Ability to work independently and collaboratively within a team environment. • Excellent problem-solving skills • Highly organized with exceptional follow-through abilities "Please note: This posting is for informational purposes only and does not constitute an official job application. To be considered for employment, all candidates must submit their application directly through official Cox careers website. Applicants who complete Applications that are received through third-party postings, social media, or other channels will be invited to submit an official Application through the company's career site."