Customer Service Specialist 3 - Business Registration (BRMS)
State of Washington · Danville, VA
Job description(tap to read)
Salary: $3,917.00 - $5,240.00 Monthly Location : Thurston County - Tumwater, WA Job Type: Agency Internal Promotional - Permanent Remote Employment: Flexible/Hybrid Job Number: 2026-137 Department: Dept. of Revenue Division: Taxpayer Account Administration Opening Date: 07/21/2026 Closing Date: 8/4/2026 11:59 PM Pacific Description This opportunity is open to current Washington State Department of Revenue employees only. The Department of Revenue is filling a Customer Service Specialist 3 position within the Taxpayer Account Administration (TAA) division in Tumwater, WA. Make a difference, join our team! Revenueis adynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including peopleof color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for Visit these links to watch our to find out more about our agency and see what our employees say about why Revenue is a great place to work. Taxpayer Account Administration (TAA) is a division of Revenue that administers many programs including forest excise tax, fish tax, cigarette and other tobacco products taxes, local sales tax, tax incentives, and reseller permits. Additionally, the division is responsible for the distribution of state and local taxes, ensuring compliance with the Uniform Unclaimed Property Act, and returning unclaimed property (UCP) to the rightful owners. This is an opportunity to work with supportive teams: we value the open exchange of ideas and information, work together to solve problems, and continuously seek ways to enhance usability and improve customer service. At our core, TAA values above all: • Getting work done accurately. • Working efficiently. • Sharing new ideas. • Being kind. We invite you to review the opportunity details below and forward this message to others you feel may be qualified. Duties Typical Work: As a business registration Customer Service Specialist 3 (CSS3), you will serve as a senior customer services specialist handling complex, cross-agency customer problems. Mentors and trains lower-level staff in aspects of client/customer relations and problem resolution. Interprets agency-related laws, policies, and procedures. Some of what you will do includes: • Provide agency interpretation of rules and laws and apply the knowledge to setting up and adjusting tax accounts. • Research complex tax account registration issues and provide support for various tax programs. • Work with other staff, agencies, and stakeholders in the resolution of complex account registration. • Pull and review registration specific ATLAS oversite reports including Return Generation, Excise Tax Account(s) links to License Accounts, Frequency related, Reopened Administration Closures • Assist in planning and conducting trainings for CSS2s and Front Counter staff. • Provide support in creating training materials for the Business Registration Team. Qualifications We are looking for a motivated professional with strong customer service skills, along with the ability to learn and grow as the agency does. The ideal candidate will possess the following knowledge, skills, and abilities: Demonstrated ability to produce a high volume of accurate work with strong attention to detail, gained through progressively responsible clerical, administrative, or technical experience. Proven ability to manage workload effectively in a fast-paced environment by meeting timelines, self-assigning work, and responding promptly to inquiries, as shown through prior experience in roles with high daily task volume. Demonstrated ability to follow established policies, procedures, and directions while using sound independent judgment when situations fall outside standard guidance, acquired through experience applying agency or organizational rules. Proven ability to prepare accurate, professionally written determinations, notices, and account actions, including composing customer correspondence with proper grammar, spelling, and formatting, developed through experience preparing formal written communications. Demonstrated ability to provide exceptional customer service by responding to inquiries, explaining information clearly, handling difficult conversations tactfully, maintaining confidentiality, and de-escalating concerns, gained through direct customer contact experience. Proven ability to independently adapt to changing priorities and manage time effectively to ensure timely completion of work, as evidenced by roles requiring frequent task transitions and competing deadlines. Demonstrated proficiency using standard office technology to prepare and format professional documents and communications, obtained through practical experience with common business software and office systems. Demonstrated adaptability and commitment to continuous learning through experience participating in special projects, contributing to process improvements, engaging in training, or supporting operational initiatives. Demonstrated ability to work collaboratively and maintain effective working relationships with taxpayers, colleagues, other divisions, and external entities, as shown through experience resolving account matters or contributing to team and organizational goals. Demonstrated leadership by encouraging teamwork, promoting accountability, and supporting organizational vision, mission, goals, and performance measures, gained through experience leading tasks, mentoring others, or contributing to team success. The ability to take action to learn and grow: Curious about themselves and others, take responsibility for knowing their own strengths and weaknesses, and use their learning to make government programs and processes more efficient and effective to serve all in Washington. The ability to take action to meet the needs of others: Flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve. Uses an equity & inclusive approach: Actively seeks to understand and appreciate the diverse backgrounds, perspectives, and experiences of colleagues, customers, and communities. Encourages an inclusive culture where everyone feels valued and respected. Uses an equity lens that applies an objective perspective to daily work by considering impacts on the people we serve, particularly marginalized groups by actively identifying and removing inequitable barriers. Preference may be granted to candidates possessing the following: • An Associate's degree and three years of experience providing assistance to clients/customers regarding inquiries, complaints or problems; • Bachelor's degree; and one year of experience providing assistance to clients/customers regarding inquiries, complaints or problems; • Equivalent education/experience providing assistance to clients/customer regarding inquiries, complaints or problems. To be considered: • Complete the online application in detail, as it will be used as your initial resume. • Attach a cover letter explaining how you meet the knowledge, skills, and abilities listed. Note- Incomplete application or applications missing requested materials may be disqualified from the hiring process. Throughout our selection processes, we will evaluate candidates for knowledge, skills, abilities, behaviors, and capacity that aligns with the culture of DOR. To take advantage of Veteran's preference please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching. Questions? Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at or give me a call (360) 704-5725. Supplemental Information Human Resources may use referrals from this recruitment to help fill future similar vacancies for up to six months. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA). The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply. If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time. Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees. Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave. Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165. Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave Sharing Family and Medical Leave Act (FMLA) Leave Without Pay Please visit the State HR Website for more detailed information regarding benefits. Updated 01-07-2026 01 This recruitment is restricted to current Washington State Department of Revenue employees.** Are you currently employed by the Washington State Department of Revenue? Please note: Applicants who are not current Revenue employees will not be considered and should not continue with this application. • Yes • No Required Question
Test Technician - TSA Acceptance Testing
Battelle · Tulsa, OK
Test Technician Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients—whether they are a multi-national corporation, a small start-up or a government agency. We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply. Job Summary Battelle is seeking a Test Technician to provide hands-on technical support for TSA acceptance testing activities supporting a broad range of testing and evaluation activities nationwide. This is a remote position and will require nearly 75% annual travel. The successful candidate will work under the direction of a Test Lead or Senior Test Lead and plays a critical role in ensuring tests are executed safely, accurately, and in accordance with TSA-approved procedures and schedules. **Please note, this position is contingent upon Battelle receiving a contract award. Final hiring decisions will depend on organizational needs and candidate qualifications, with employment commencing only after the award is confirmed. Responsibilities • Support on-site test execution and remote acceptance testing activities for checkpoint and/or checked baggage systems. • Assist with test setup and teardown, including positioning equipment, test articles, test kits, and data collection devices. Inspect test kits prior to deployment to verify completeness, condition, and readiness. • Execute test steps as directed by the Test Lead using TSA-approved test plans and procedures. • Operate and monitor test equipment during execution, ensuring proper handling and safe operation. Assist with data collection during testing, including manual data recording and electronic capture. • Communicate test issues, anomalies, or safety concerns to the Test Lead promptly. • Coordinate with Test Leads, logistics personnel, OEM representatives, and site personnel during test events. • Assist with retesting activities when systems fail or require verification. Key Qualifications • Associate degree in related field; 2–4 years of hands on technical experience supporting testing, field operations, maintenance, or equipment deployment. Experience working with electrical, mechanical, or electromechanical systems. • Ability to follow detailed test procedures and accurately document results. • Strong attention to detail and commitment to safety and quality. • Basic computer skills (Microsoft Office, data entry, email). • Ability to lift and move test kits and equipment (up to 50 lbs). • Ability to work in industrial, airport, laboratory, and OEM factory environments. • Willingness to work nights, weekends, and non standard hours during test events. • Willingness and ability to travel extensively; work will be performed remotely with nearly 75% travel. • Sole US Citizenship with eligibility and willingness to obtain and maintain a DoD Secret Security Clearance and to obtain TSA Suitability. Salary Range & Compensation • Battelle is committed to fair and equitable compensation practices. The hourly range for this role is $29 - $41, in addition to our comprehensive benefits package. A candidate's salary is determined by various factors, including but not limited to education, relevant work experience, skills, and certifications. Salary ranges may vary based on geographic location and market conditions. Benefits: Live an Extraordinary Life We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life. • Balance life through a compressed work schedule : Most of our team follows a flexible, compressed work schedule that allows for every other Friday off—giving you a dedicated day to accomplish things in your personal life without using vacation time. • Enjoy enhanced work flexibility, including a hybrid arrangement: You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs. • Take time to recharge : You get paid time off to support work-life balance and keep motivated. • Prioritize wellness : Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits. • Better together : Coverage for partners, gender-affirming care and health support, and family formation support. • Build your financial future : Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that. • Advance your education : Tuition assistance is available to pursue higher education. A Work Environment Where You Succeed For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity's most pressing challenges and creating a safer, healthier and more secure world. You will have the opportunity to thrive in a culture that inspires you to: • Apply your talent to challenging and meaningful projects • Receive select funding to pursue ideas in scientific and technological discovery • Partner with world-class experts in a collaborative environment • Nurture and develop the next generation of scientific leaders • Give back to and improve our communities Vaccinations & Safety Protocols Battelle may require employees, based on job duties, work location, and/or its clients' requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws). Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle. The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.
Fire, Emergency & Security Systems Apprenticeship
Castle Employment Group · Lake Mary, FL
About The Role Fire, Emergency & Security Technician Apprenticeship Heathrow: The Heathrow Shared Apprenticeship Scheme is one of the UK's most exciting apprenticeship programmes. The scheme provides career changing opportunities for residents close to the airport. Job Description The broad purpose of this occupation is to protect individuals and properties from risk and danger. This might mean installing Fire, Emergency and Security Systems to detect intrusion, provide surveillance, monitor and control access to buildings, properties and sites or to detect fire and emergencies. Technicians would use a wide range of systems using various communication technologies with electrical and electronic components. Duties typically include: • Planning, installation, testing, commissioning and handover of fire, or security systems equipment • Carrying out preventative and corrective maintenance • Fault diagnosis systems and their components • Working in accordance with customer specification and industry regulations • Work with designs, specifications and installation manuals • Plan and complete first fix cable runs using the correct methods of containment and protection • Isolate communication links to remote monitoring centres, testing links and reinstating • Carry out programming and configuration of all fire or security systems and training users on the operations • Complete the commissioning and handover procedure of a system Trade/Site-Based Role -This role involves regular manual handling of loads up to 25kg, working outdoors, and working on uneven terrain. K10 Apprenticeships will consider reasonable adjustments where possible to support individuals in carrying out the essential duties of the role. K10 are a disability confident employer, who are proud to support apprentices in the workplace and at college. The K10 team being trained in assisting learners with varying levels of support and guidance. If you have any disabilities or require reasonable adjustments in the interview process, please let us know and we would be happy to accommodate. Typical Working Week 40 hours p/w with start time between 07:00 & 08:00 inclusive of paid 8 hours at college. PersonSpecification • Proactive approach, taking pride in their work and taking accountability for decisions. • A love of variety in a role and ability to adapt to a dynamic, fast-paced working environment • Ability to quickly prioritise tasks and the initiative to dive head-first into problem solving • Excellent communication and collaboration skills and enjoy working with multiple teams • Ability to analyse and interpret information and effectively communicate this to different team members and audiences • Ability to visit different sites and training days • Curiosity to learn quickly in a reactive and dynamic working environment. • Able to understand and follow health and safety protocols Minimum Requirements English and Maths at GCSE Grade 4 / C or above, or Functional Skills at Level 2 or above. The information/qualifications you provide on your CV will be verified; any inaccuracies will have a negative impact on your application. Desired Requirements An individual passionate in fire and security systems with the ability to complete hands on installation work as well as system configurations and fault diagnosis. The individual should also be comfortable speaking to clients and working in different environments. Key Training/College Information K10 will enrol you to the Level 3 Fire Emergency and Security Systems Technician course and fund your qualifications through an accredited training provider. The apprenticeship duration is 36 months with up to 3 months for End Point Assessment (EPA). Eligibility To start this apprenticeship, you'll need to be: • Living in England for the last 3 years and have right to work status • Not enrolled on any other courses • 18+ due to site H&S rules • Drivers license... • Location Details.... The Heathrow Shared Apprenticeship Scheme seeks to support our sustainability strategy 'Connecting people and planet', and our ambition to make Heathrow a great place to live and work for our colleagues and local neighbours. As such, certain opportunities are currently available only to individuals living in the 9 local boroughs surrounding Heathrow. These are: • Hillingdon • Hounslow • Ealing • Spelthorne • Windsor & Maidenhead • South Buckinghamshire • Elmbridge • Slough • Runnymede Who We Are We are UK's largest construction-specific Flexi-Job Apprenticeship Agency. Founded in 2009, we are an award-winning social enterprise with a passion to convert potential. Our aim is to place our learners in sustainable employment on projects in their local area. To do this, we collaborate with government, referral organisations, local authorities, developers, contractors, and colleges, to deliver apprenticeship programmes specifically designed to upskill the future of construction. GDPR Privacy Statement We are committed to protecting your personal data. Any information you provide as part of the recruitment process will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data will be used solely for the purposes of assessing your suitability for the role and for related recruitment activities. If you are unsuccessful, we will retain your personal data for 24 months following the conclusion of the recruitment process, after which it will be securely deleted, unless we are required to retain it for legal or regulatory reasons. You have the right to withdraw your consent and request deletion of your data at any time during this period. To do so, please contact [email protected]. #INDHEATH
Fire Investigator
Rimkus · Lewisburg, TN
Join Rimkus and unlock your potential with endless opportunities for growth, learning, and making a difference! Rimkus (www.rimkus.com) is a worldwide leader in Engineering and Technical Consulting. Rimkus experts specialize in building envelope, engineering, forensic consulting, dispute resolution, construction management services, and solutions built for the environment. NOW IS THE TIME to join this growing and stable company! We offer our full-time employees a competitive salary, bonus opportunities and a full benefits package that includes medical, dental, vision, life, disability, employer-matching 401(k), and opportunities for advancement! Requirements ESSENTIAL JOB FUNCTIONS: • Determines the origin and cause of fires and explosions involving structures, equipment, vehicles, heavy equipment, agricultural equipment, and other losses. • Assists in securing the fire/explosion scene to prevent removal or damage of potential evidence. • Conducts on-site, hands-on forensic fire analysis. This includes scene photography, interviewing witnesses and gathering information, taking possession of items, cause and origin determination, report preparation, and providing testimony in deposition and trial. • Searches for, identifies, collects, and labels any potential evidence/items from the fire scene, including devices used to set, start, or further the progress of fire; protects the chain of custody of potential evidence/items. • Provides technical and scientific support to clients for subrogation and litigation purposes. • Conducts code compliance research including electrical, gas, fire, building and installation code violations. • Facilitates and helps present continuing education seminars on fire-related topics. • Performs other duties as assigned. REQUIRED SKILLS and ABILITIES: • Must have a high level of analytical skills. Work requires continual attention to detail with the ability to define problems, collect data, establish facts, and draw valid conclusions. • Must be able to interact and communicate with clients at all levels (e.g. internal and external). • Must have knowledge of a variety of computer software applications including but not limited to, Microsoft Office • Applications and computer-assisted engineering and design software. • Ability to read, analyze, and interpret common scientific and technical reports, journals, financial reports, and legal documents. • Ability to write scopes of work clearly and coherently, budget estimates, schedules, reports of findings, proposals, general correspondence, and other technical documents. • Ability to respond to inquiries from internal and external clients. Capable of effectively presenting information to top management, clients, public groups, and/or boards of directors. REQUIRED EXPERIENCE, EDUCATION and CERTIFICATIONS: • IAAI-CFI certification preferred. • A minimum of NAFI-CFEI with the ability to obtain an IAAI-CFI within 18 months. • 5+ years of related work experience in fire investigation or a related field. • AAS in Fire Science, Fire Investigation, Forensic Science or related experience as a fire investigator, firefighter, or law enforcement officer/investigator. PHYSICAL DEMANDS, OVERTIME, and TRAVEL: • Physical Demands - Work is performed both in an office setting and at outside locations (i.e. Client's office, industrial, construction, and/or residential sites). Employee is frequently required to climb ladders, walk on roofs, and work in space-limited areas. Employee must wear a tight-fitting respirator during investigations. Employee may be required to shovel fire debris, move furniture and other household/ commercial items and operate lifts as needed. Employee may lift and/or move up to 50 pounds. Employee must be sharp, focused, and alert when conducting site inspections interacting with clients, preparing written reports of findings, and testifying in deposition or trial. Clear vision and depth perception are also necessary. • Overtime - Regular working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, with one hour for lunch. There will be periods where overtime will be required, which the employee will need to comply with to meet the demands of the position. • Travel Requirements - This position requires up to 50% local travel. Some out-of-area and overnight travel may be required. Valid driver's license and reliable form of transportation. At Rimkus, we value a diverse and inclusive workplace where all employees feel valued and respected. We are committed to creating a work environment that supports and celebrates the unique perspectives and experiences of all employees. If you share our commitment to diversity and inclusivity and are excited about joining a welcoming and supportive team, we encourage you to apply for our open positions. Rimkus is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, or protected veteran status. THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AND DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT OR A GUARANTEE OF CONTINUED EMPLOYMENT. Rimkus works with a limited number of approved recruiting partners. All agency submissions must be made through our designated submission process. Unsolicited resumes will not be recognized. Benefits • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work From Home
ROI Medical Records Specialist - Remote (After Hours - Evening Shift)
Sharecare · Orlando, FL
Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com . After Hours Schedule: • Evening Shift: Saturday - Wednesday 3:00 PM - 11:30 PM EST **This role includes working holidays. Job Summary: This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Essential Functions: • Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. • Date stamps all requests and highlights pertinent data to facilitate processing. • Validates requests and authorizations for release of medical information according to established procedures. • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. • Maintain equipment in excellent operating condition (inside and out). • Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. • May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. • Maintains a neat, clean, and professional personal appearance and observes the dress code established. • Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. • Maintains working knowledge of the existing state laws and fee structure • Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs • Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. • Maintains confidentiality, security and standards of ethics with all information. • Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. Qualifications: • High School Diploma (GED) required • A minimum of 2 years prior experience in a medical records department or like setting preferred • Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required • Excellent organizational skills a must • Must be able to type 50 wpm • Must be able to use fax, copier, scanning machine • Must be willing to learn new equipment and processes quickly. • Must be self-motivated, a team player • Must have proven customer satisfaction skills • Must be able to multi-task Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.