Customer Service Trainee
Delta Dental of Michigan · Des Moines, IA
Job description(tap to read)
Customer Service Trainee Candidates must reside in Michigan within a reasonable commuting distance of our Farmington Hills, MI office for team meetings, collaborative sessions, and training. Training will be hybrid. At Delta Dental of Michigan, Ohio, and Indiana we work to improveoral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It's a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community. Typical Assignments In a developing and learning capacity, the Trainee will perform the following typical assignments: • Researches inquiries by accessing the claims processing system and other informational sources • Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc. • Maintains related departmental records and files • Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc. • Makes corrections to claims and eligibility • Enters new claims, eligibility and subscriber information into the mainframe • Reviews subscriber's coverage to determine type and level of benefits Minimum Requirements • Possess a high school diploma or equivalent • One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience • Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position) • Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday • Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.
Grocery Delivery Driver
DoorDash · Des Moines, IA
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
Remote Inbound Customer Service
Arise Virtual Solutions · Des Moines, IA
This program needs customer-focused individuals with financial services experience who can provide exemplary customer service - helping callers with everything from routine balance and transaction questions to more complex banking needs. Proven experience using customer service software, CRM systems
Food Service Associate
Trinity Health · Des Moines, IA
Employment Type: Full time Shift: Rotating Shift Description: POSITION PURPOSE Requisitions supplies and replenishes inventory. Hot and cold food production for retail services. Maintainssanitary and organized environment. Practices and abides by food codes and applicable regulatory and accrediting agency requirements to provide safe food to our customers. Serves customers in a professional manner with great customer service. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Hot and cold food production for retail sales. Sliced fruit, vegetables, desserts, meats for retail production and sales. Sets up for café sales- stock food and paper products. Checks food temperatures frequently throughout shift. Documents temperatures on applicable forms. Notifies Supervisor immediately of any food out of compliance. Monitors temperature of freezers, refrigeration, dishwasher and heating units throughout shift. Documents temperatures on appropriate forms. Notifies Supervisor immediately of any food out of compliance. Maintain refrigeration units in clean orderly condition, compliant with food codes and regulatory agencies. Requisitions, transports and replenishes foods and supplies to replenish the inventory in the café. Inspects items for integrity. Rotates stock, disposes of outdated products or less than optimum quality or correct temperature. Properly wraps, labels, dates food items. Portions and packages cold food items; stocks and cleans refrigerated display cases inside and out. Makes coffee, juice and smoothies; replenishes and cleans beverage-dispensing machines and areas. Maintains a clean and sanitary work area, the café serving and seating area, and equipment. Pushes food carts, racks and dish bins. May cook at the grill, fryer, or sandwich grill. Deep cleans refrigerators, counter tops and cupboards, tile, and entire café serving and seating areas including microwaves, tables, chairs and tray return. Cleans and sanitizes utensils and equipment. Maintains signage daily. Uses standardized and non-standardized recipes and ingredients to prepare, create, and process foods. Assists in other areas as requested. Other duties as needed and assigned by the manager. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. MINIMUM QUALIFICATIONS High school diploma or GED preferred. Knowledge of several subjects in order to prepare reports, perform calculations and/or deal effectively with other people. Ability to read and write. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS PHYSICAL ACTIVITY REQUIREMENTS: (Constant = 67-100% of workday, Frequent = 34-66% of workday, Occasional = 33% or less of workday) CONSTANT: • Standing: Particularly forsustainedperiod of time. • Walking: Moving about on foot toaccomplishtasks, particularly for long distances. • Talking: Expressing or exchanging ideasby means ofthe spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately or quickly. • Hearing: Perceiving the nature of sounds atnormalrange. Ability to receive detailed information through oral communication. • Lifting: Raising trays of portioned menu items or pans of food at heights from 4" to 61" above floor level to place in display cases or on steam tables and lift milk and juice cases to 2. • Repetitive motions: Substantial movements (motions) of the wrists,handsand/or fingers to move food objects, dishes, utensils to procedural positions. • 3" to 48" above floor level to fill display cases. • Reaching: Extending hand(s) and arm(s) in any direction. FREQUENT: • Pushing: Using upper extremities to press against food carts,racksand bins with steady forcein order tothrust forward,downwardor outward. • Pulling: Using upper extremities to exert forcein order todraw, drag, haul or tug objects in a sustained motion such as carts,racksand dish bins. • Grasping: Applying pressure to scoops, spoons, dishes with fingers and palms to move object from position to position. • Climbing: Stepping up onto and standing on stools to reach overhead to make coffee. • Stooping: Bending body downward and forward by bending spine at the waist • Crouching: Bending the body downward and forward by bendingthe legand spine to obtain objects or clean lower areas. PHYSICAL DEMAND REQUIREMENTS: • Medium work: Exerting up to 40 pounds maximum infrequently and/or up to 25 poundsfrequentlyto lift or move objects about and requiring prolonged walking/standing. VISUAL ACUITY REQUIREMENTS: • Reading menus and recipes. • Calculating amounts of food and suppliestorequisition. • Using proper measuring tools forportioncontrol INTELLECTUAL/EMOTIONAL REQUIREMENTS: • Adaptability toperformingrepetitive work or toperformingcontinuously the same work, according to set procedures,sequenceor pace. • Adaptability toperformingunder stress when confronted with emergency, critical or unusual situations, or situations in which working speed and sustained attention are important aspects of the job. • Adaptability toperforminga variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. • Adaptability todealingwith people beyond giving and receiving instructions. • Ability tomaintainboth a high standard of courtesy and cooperation in dealing with co-workers, patients, and visitors and satisfactory job performance despite the stress of a hospital work environment. • Must be able to set andorganize one'sown workpriorities andadapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. • Mustpossessthe ability tocomply withTrinity Health policies and procedures. • Must be able to travel to the various Trinity Health sites as needed. WORKING CONDITIONS: • The worker is subject to noise. There is sufficient noise at times to cause the worker to raise voicein order tobe heard above the ambient noise level. • The worker is subject to food spills and wet spots on floor surfaces. • The worker is subjectto insideenvironmental conditions: protection from weather conditions but not necessarily from temperature changes. • The worker is subject to cleaning products such as vinegar, detergent,bleachand household cleaners. • The worker is subject to steam from steam table, hot oil from fryer, hotwater from coffee urns. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran
Crew Member
Sonic Drive In · Des Moines, IA
Sonic Drive-In Restaurant Team Member Fun. Flexible hours. Great pay. Fantastic people. Professional fulfillment. That uniquely cool SONIC uniform. Can this possibly get any better? YES IT CAN! Like a Chili Cheese Coney, the SONIC Drive-In Restaurant Team Member position is a savory plethora of food service responsibilities rolled into one. You'll work Fountain & Frozen, Food Production, Grill, Fryer, Switchboard and, if applicable, Drive-Thru. SONIC Drive-In is a food service mecca, and our Restaurant Team Member is at the center. Restaurant Team Member duties may include: • Taking orders and making accurate changes quickly • Providing food service to our guests with enthusiasm • Packaging all menu items and checking for product quality and consistency • Preparing drinks and ice cream treats • Preparing food orders, cooking on the grill, operating the fry station as needed • Cleaning the drive-in restaurants -- including trash disposal, mopping, sweeping, washing dishes, wiping counter-tops and sanitizing food areas Requirements: Restaurant Team Member Requirements: • Contagiously positive attitude • Ability to remain calm, especially in tough situations • Resilient spirit – knowing everyone makes mistakes and can bounce back from a set-back • Eagerness to learn and grow • Ability to multi-task, switching from one task to another with ease • Team mentality and willingness to help where needed • Ability to work irregular hours, nights, weekends and holidays • Ability to be flexible in all situations based on restaurant business need • Effective communication skills; basic math and reading skills • Willingness to abide by the appearance, uniform and hygiene standards at Sonic Drive-In restaurants • General knowledge and understanding of the food service / restaurant industry or retail operations preferred, but not required Additional Restaurant Team Member Qualifications… • Friendly and welcoming individuals who enjoy providing pleasant and courteous food service to our guests! • A willingness to cross-train in all of the stations. It never gets dull here! • Motivated individuals who are team players and committed to keeping our drive-in restaurants clean and safe. Sure, classic cars and vintage threads may be things of the past, but the SONIC Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee's knees, cruisin' ... you get the picture! It's downright sensational! All that's missing is you, so APPLY TODAY! SONIC and its independent franchise owners are Equal Opportunity Employers. Here at SONIC Drive-in, our priority isn't just great service, it's great experiences. Whether you're coming for a Cherry Limeade on your lunch break or picking up Shakes with your team after a big win, we're ready for you. That's why our drive-in makes your burgers with 100% pure beef patties, prepares hand-made onion rings, and serves real ice cream. Carhops deliver orders with a smile because "This is How We SONIC". Download the SONIC app and order your favorites to enjoy exclusive perks and offers, including half price drinks and slushes any time. Stop by to treat yourself today!