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Customer Service Trainee

Delta Dental of Michigan · Spokane, WA

Customer Service/Call CenterPosted This week
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Job description(tap to read)

Customer Service Trainee Candidates must reside in Michigan within a reasonable commuting distance of our Farmington Hills, MI office for team meetings, collaborative sessions, and training. Training will be hybrid. At Delta Dental of Michigan, Ohio, and Indiana we work to improveoral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It's a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community. Typical Assignments In a developing and learning capacity, the Trainee will perform the following typical assignments: • Researches inquiries by accessing the claims processing system and other informational sources • Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc. • Maintains related departmental records and files • Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc. • Makes corrections to claims and eligibility • Enters new claims, eligibility and subscriber information into the mainframe • Reviews subscriber's coverage to determine type and level of benefits Minimum Requirements • Possess a high school diploma or equivalent • One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience • Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position) • Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday • Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.

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US Department of War logo

ENGINEERING TECHNICIAN

US Department of War · Spokane, WA

Duties You will coordinate closely with Ship's force with respect to test readiness and support of shipboard testing. You will report conditions and status of testing to the senior Shipyard managers. You will ensure that test data is reviewed for conformance to specifications You will review and process all work permits that may affect combat systems testing. You will prepare detailed test procedures, through the System Leader, based on NAVSEA derived specification.

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At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what's next. The Creative Compute and Storage team designs, develops, and delivers technology infrastructure globally for the evolving needs of our creatives. As we continue to expand our content creation globally, we are looking for the best and brightest engineering talent to be part of our growth. Our team is looking for a Senior Systems Development Engineer with deep storage expertise to be part of the development and build-out of our purposefully developed infrastructure platforms. You will own the design, automation, and reliability of the large-scale, high-performance storage systems that sit at the heart of content creation, working with internal engineering teams, technical creatives, production teams, and external vendors around the world to deliver amazing technology experiences for our creative users. We are looking for an experienced engineer who brings a broad set of technical skills and achievements, a development and automation-focused mindset to solving problems, and unique career and life experiences to join our teams as we continue to evolve entertainment around the world. Be sure to review our culture page and long-term view to learn more about the unique Netflix culture and the opportunity to be part of our team. As a member of the team, you will... • Work with a broad group of engineering teams, internal and external partners, and creative teams to design, develop, implement, and support a broad collection of technology solutions for content creation at Netflix. • Own the architecture, deployment, and lifecycle of our high-performance storage platforms, including Dell PowerScale (OneFS) and NetApp (ONTAP), spanning file, block, and object workloads across globally distributed sites. • Automate the full provisioning and configuration lifecycle of storage infrastructure using Terraform and infrastructure-as-code practices, treating storage as code with versioned, repeatable, and auditable deployments. • Build and own observability for the storage fleet, including metrics, logging, tracing, capacity and performance dashboards, and proactive alerting that surface issues before they impact creative users. • Design and build services to improve experiences and productivity for a broad range of content creative populations (e.g. post-production, animation, visual effects, etc.). • Work in a uniquely challenging global infrastructure space with challenges far larger than almost any other studio in the world. • Be empowered to build and develop new solutions to long-standing entertainment industry challenges. • Entrusted for developing, scripting, and automating solutions to improve the efficiency and functionality of our production systems. This includes deploying these solutions and ensuring their successful integration within the existing system architecture. • Participate in storage system upgrades, data migrations, and troubleshooting tasks to maintain optimal system performance. The candidate should be able to identify potential issues, develop effective solutions, and implement them to ensure system reliability and stability. About you • You have a minimum of 5 years of experience in building and developing compute, storage, and connectivity tooling to deliver product experiences for end-users. • You have deep, hands-on expertise operating and automating enterprise storage platforms at scale, with strong production experience in Dell PowerScale / OneFS and/or NetApp / ONTAP (SMB/NFS, snapshots, replication, tiering, quotas, and performance tuning). • You manage infrastructure as code, with strong Terraform skills (modules, state, providers) and a track record of automating storage and adjacent infrastructure provisioning. • You are able to dissect large complex systems into sub-components, understanding each component's additive value to the overall solution and able to optimize them both individually and collectively. • You have a passion for automation, efficiency and scale; consistently driving operational excellence. • You have a deep technical understanding of large-scale computing infrastructure; operating systems; high-performance file, block, and object storage technologies (PowerScale OneFS, NetApp ONTAP, and similar); scaled networking challenges; or any of the above. • You enjoy and can effectively work collaboratively with business and product teams to develop product plans and roadmaps and then are able to own parts of the hands-on implementation of those plans. • You thrive in identifying high-leverage, high-value work and direct your attention to those opportunities without explicit direction • You aim to always be learning new things, working in new spaces, and share this passion with those around you • You use data-driven strategies, applying thorough analytics and real-time insights for strategic and operational decisions. • You strongly uphold observability principles, promoting transparent, measurable outcomes to improve performance and accountability, and you instrument storage systems for deep visibility into capacity, performance, and health. Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $340,000.00 - $490,000.00. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here. Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

NewUrgentFull-timeElectronics/Semiconductors
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