$60k/yr
Call Center Customer Service Manager
Mass Markets · Wichita, KS
Job description(tap to read)
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and sales operations. This role is ideal for a dynamic leader who can inspire teams, deliver measurable results, and ensure exceptional service for our clients. The ideal candidate is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive programs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. _ POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and manage 5–10 call center supervisors overseeing inbound and outbound teams • Coach and develop supervisors on customer service best practices and performance management • Monitor and improve call center metrics, productivity, and service quality • Foster a culture of accountability, continuous improvement, and excellence • Oversee workforce management and set clear performance goals • Develop strategies to enhance customer satisfaction across all service interactions • Motivate teams to maximize sales opportunities and meet revenue targets • Ensure accurate and timely payroll review and submission • Track and analyze individual and team performance, addressing both strengths and areas for improvement • Communicate process updates and key messages effectively to supervisors • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting • Design and audit quality assurance strategies to ensure top-tier service delivery • Manage hiring, coaching, and termination processes for call center staff • Serve as a subject matter expert on client-specific operations • Manage remote employees as needed • Perform other duties as assigned CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years or older • High school diploma or equivalent • 2+ years of experience in call center operations management • Strong data entry and computer skills • Fluent in English (spoken and written) • Wired high-speed internet connection (20Mbps+ download speed) • Excellent organizational, written, and verbal communication skills • Typing speed of 20+ words per minute • Availability to work scheduled shifts, including during training • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) • Ability to learn and navigate complex computer systems • Reliable attendance and punctuality • Strong conflict resolution, problem-solving, and negotiation skills • Customer-focused mindset: empathetic, responsive, and patient • Ability to multitask, self-manage, and stay focused in a fast-paced environment • Strong interpersonal skills and team orientation COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off:Earn PTO and paid holidays to take the time you need. • Incentives & Rewards:Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! • Health Benefits:Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. • Retirement Savings:Secure your future with retirement savings programs, where available. • Disability Insurance:Short-term disability coverage is available to help protect you during unexpected challenges. • Life Insurance:Access life insurance options to safeguard your loved ones. • Supplemental Insurance:Accident and critical illness insurance • Career Growth:With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training:Learn new skills while earning a paycheck. • Fun, Engaging Work Environment:Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code:Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................ The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. ID2025-49402 Updated Date7/24/2026 DepartmentOperations Management Positions ScheduleFlexible BonusYes Wage Description$60,000.00/Yr. | Base + Bonus & Benefits EducationHigh School Diploma/GED Min. Years Experience10 Company/BrandMCI Location : LocationUS-KS-Wichita Career LevelExperienced Employment TypeFull-Time Reports ToDirector
Test Technician - TSA Acceptance Testing
Battelle · Wichita, KS
Test Technician Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients—whether they are a multi-national corporation, a small start-up or a government agency. We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply. Job Summary Battelle is seeking a Test Technician to provide hands-on technical support for TSA acceptance testing activities supporting a broad range of testing and evaluation activities nationwide. This is a remote position and will require nearly 75% annual travel. The successful candidate will work under the direction of a Test Lead or Senior Test Lead and plays a critical role in ensuring tests are executed safely, accurately, and in accordance with TSA-approved procedures and schedules. **Please note, this position is contingent upon Battelle receiving a contract award. Final hiring decisions will depend on organizational needs and candidate qualifications, with employment commencing only after the award is confirmed. Responsibilities • Support on-site test execution and remote acceptance testing activities for checkpoint and/or checked baggage systems. • Assist with test setup and teardown, including positioning equipment, test articles, test kits, and data collection devices. Inspect test kits prior to deployment to verify completeness, condition, and readiness. • Execute test steps as directed by the Test Lead using TSA-approved test plans and procedures. • Operate and monitor test equipment during execution, ensuring proper handling and safe operation. Assist with data collection during testing, including manual data recording and electronic capture. • Communicate test issues, anomalies, or safety concerns to the Test Lead promptly. • Coordinate with Test Leads, logistics personnel, OEM representatives, and site personnel during test events. • Assist with retesting activities when systems fail or require verification. Key Qualifications • Associate degree in related field; 2–4 years of hands on technical experience supporting testing, field operations, maintenance, or equipment deployment. Experience working with electrical, mechanical, or electromechanical systems. • Ability to follow detailed test procedures and accurately document results. • Strong attention to detail and commitment to safety and quality. • Basic computer skills (Microsoft Office, data entry, email). • Ability to lift and move test kits and equipment (up to 50 lbs). • Ability to work in industrial, airport, laboratory, and OEM factory environments. • Willingness to work nights, weekends, and non standard hours during test events. • Willingness and ability to travel extensively; work will be performed remotely with nearly 75% travel. • Sole US Citizenship with eligibility and willingness to obtain and maintain a DoD Secret Security Clearance and to obtain TSA Suitability. Salary Range & Compensation • Battelle is committed to fair and equitable compensation practices. The hourly range for this role is $29 - $41, in addition to our comprehensive benefits package. A candidate's salary is determined by various factors, including but not limited to education, relevant work experience, skills, and certifications. Salary ranges may vary based on geographic location and market conditions. Benefits: Live an Extraordinary Life We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life. • Balance life through a compressed work schedule : Most of our team follows a flexible, compressed work schedule that allows for every other Friday off—giving you a dedicated day to accomplish things in your personal life without using vacation time. • Enjoy enhanced work flexibility, including a hybrid arrangement: You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs. • Take time to recharge : You get paid time off to support work-life balance and keep motivated. • Prioritize wellness : Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits. • Better together : Coverage for partners, gender-affirming care and health support, and family formation support. • Build your financial future : Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that. • Advance your education : Tuition assistance is available to pursue higher education. A Work Environment Where You Succeed For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity's most pressing challenges and creating a safer, healthier and more secure world. You will have the opportunity to thrive in a culture that inspires you to: • Apply your talent to challenging and meaningful projects • Receive select funding to pursue ideas in scientific and technological discovery • Partner with world-class experts in a collaborative environment • Nurture and develop the next generation of scientific leaders • Give back to and improve our communities Vaccinations & Safety Protocols Battelle may require employees, based on job duties, work location, and/or its clients' requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws). Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle. The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.
Fire, Emergency & Security Systems Apprenticeship
Castle Employment Group · Lake Mary, FL
About The Role Fire, Emergency & Security Technician Apprenticeship Heathrow: The Heathrow Shared Apprenticeship Scheme is one of the UK's most exciting apprenticeship programmes. The scheme provides career changing opportunities for residents close to the airport. Job Description The broad purpose of this occupation is to protect individuals and properties from risk and danger. This might mean installing Fire, Emergency and Security Systems to detect intrusion, provide surveillance, monitor and control access to buildings, properties and sites or to detect fire and emergencies. Technicians would use a wide range of systems using various communication technologies with electrical and electronic components. Duties typically include: • Planning, installation, testing, commissioning and handover of fire, or security systems equipment • Carrying out preventative and corrective maintenance • Fault diagnosis systems and their components • Working in accordance with customer specification and industry regulations • Work with designs, specifications and installation manuals • Plan and complete first fix cable runs using the correct methods of containment and protection • Isolate communication links to remote monitoring centres, testing links and reinstating • Carry out programming and configuration of all fire or security systems and training users on the operations • Complete the commissioning and handover procedure of a system Trade/Site-Based Role -This role involves regular manual handling of loads up to 25kg, working outdoors, and working on uneven terrain. K10 Apprenticeships will consider reasonable adjustments where possible to support individuals in carrying out the essential duties of the role. K10 are a disability confident employer, who are proud to support apprentices in the workplace and at college. The K10 team being trained in assisting learners with varying levels of support and guidance. If you have any disabilities or require reasonable adjustments in the interview process, please let us know and we would be happy to accommodate. Typical Working Week 40 hours p/w with start time between 07:00 & 08:00 inclusive of paid 8 hours at college. PersonSpecification • Proactive approach, taking pride in their work and taking accountability for decisions. • A love of variety in a role and ability to adapt to a dynamic, fast-paced working environment • Ability to quickly prioritise tasks and the initiative to dive head-first into problem solving • Excellent communication and collaboration skills and enjoy working with multiple teams • Ability to analyse and interpret information and effectively communicate this to different team members and audiences • Ability to visit different sites and training days • Curiosity to learn quickly in a reactive and dynamic working environment. • Able to understand and follow health and safety protocols Minimum Requirements English and Maths at GCSE Grade 4 / C or above, or Functional Skills at Level 2 or above. The information/qualifications you provide on your CV will be verified; any inaccuracies will have a negative impact on your application. Desired Requirements An individual passionate in fire and security systems with the ability to complete hands on installation work as well as system configurations and fault diagnosis. The individual should also be comfortable speaking to clients and working in different environments. Key Training/College Information K10 will enrol you to the Level 3 Fire Emergency and Security Systems Technician course and fund your qualifications through an accredited training provider. The apprenticeship duration is 36 months with up to 3 months for End Point Assessment (EPA). Eligibility To start this apprenticeship, you'll need to be: • Living in England for the last 3 years and have right to work status • Not enrolled on any other courses • 18+ due to site H&S rules • Drivers license... • Location Details.... The Heathrow Shared Apprenticeship Scheme seeks to support our sustainability strategy 'Connecting people and planet', and our ambition to make Heathrow a great place to live and work for our colleagues and local neighbours. As such, certain opportunities are currently available only to individuals living in the 9 local boroughs surrounding Heathrow. These are: • Hillingdon • Hounslow • Ealing • Spelthorne • Windsor & Maidenhead • South Buckinghamshire • Elmbridge • Slough • Runnymede Who We Are We are UK's largest construction-specific Flexi-Job Apprenticeship Agency. Founded in 2009, we are an award-winning social enterprise with a passion to convert potential. Our aim is to place our learners in sustainable employment on projects in their local area. To do this, we collaborate with government, referral organisations, local authorities, developers, contractors, and colleges, to deliver apprenticeship programmes specifically designed to upskill the future of construction. GDPR Privacy Statement We are committed to protecting your personal data. Any information you provide as part of the recruitment process will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data will be used solely for the purposes of assessing your suitability for the role and for related recruitment activities. If you are unsuccessful, we will retain your personal data for 24 months following the conclusion of the recruitment process, after which it will be securely deleted, unless we are required to retain it for legal or regulatory reasons. You have the right to withdraw your consent and request deletion of your data at any time during this period. To do so, please contact [email protected]. #INDHEATH
Fire Investigator
Rimkus · Lewisburg, TN
Join Rimkus and unlock your potential with endless opportunities for growth, learning, and making a difference! Rimkus (www.rimkus.com) is a worldwide leader in Engineering and Technical Consulting. Rimkus experts specialize in building envelope, engineering, forensic consulting, dispute resolution, construction management services, and solutions built for the environment. NOW IS THE TIME to join this growing and stable company! We offer our full-time employees a competitive salary, bonus opportunities and a full benefits package that includes medical, dental, vision, life, disability, employer-matching 401(k), and opportunities for advancement! Requirements ESSENTIAL JOB FUNCTIONS: • Determines the origin and cause of fires and explosions involving structures, equipment, vehicles, heavy equipment, agricultural equipment, and other losses. • Assists in securing the fire/explosion scene to prevent removal or damage of potential evidence. • Conducts on-site, hands-on forensic fire analysis. This includes scene photography, interviewing witnesses and gathering information, taking possession of items, cause and origin determination, report preparation, and providing testimony in deposition and trial. • Searches for, identifies, collects, and labels any potential evidence/items from the fire scene, including devices used to set, start, or further the progress of fire; protects the chain of custody of potential evidence/items. • Provides technical and scientific support to clients for subrogation and litigation purposes. • Conducts code compliance research including electrical, gas, fire, building and installation code violations. • Facilitates and helps present continuing education seminars on fire-related topics. • Performs other duties as assigned. REQUIRED SKILLS and ABILITIES: • Must have a high level of analytical skills. Work requires continual attention to detail with the ability to define problems, collect data, establish facts, and draw valid conclusions. • Must be able to interact and communicate with clients at all levels (e.g. internal and external). • Must have knowledge of a variety of computer software applications including but not limited to, Microsoft Office • Applications and computer-assisted engineering and design software. • Ability to read, analyze, and interpret common scientific and technical reports, journals, financial reports, and legal documents. • Ability to write scopes of work clearly and coherently, budget estimates, schedules, reports of findings, proposals, general correspondence, and other technical documents. • Ability to respond to inquiries from internal and external clients. Capable of effectively presenting information to top management, clients, public groups, and/or boards of directors. REQUIRED EXPERIENCE, EDUCATION and CERTIFICATIONS: • IAAI-CFI certification preferred. • A minimum of NAFI-CFEI with the ability to obtain an IAAI-CFI within 18 months. • 5+ years of related work experience in fire investigation or a related field. • AAS in Fire Science, Fire Investigation, Forensic Science or related experience as a fire investigator, firefighter, or law enforcement officer/investigator. PHYSICAL DEMANDS, OVERTIME, and TRAVEL: • Physical Demands - Work is performed both in an office setting and at outside locations (i.e. Client's office, industrial, construction, and/or residential sites). Employee is frequently required to climb ladders, walk on roofs, and work in space-limited areas. Employee must wear a tight-fitting respirator during investigations. Employee may be required to shovel fire debris, move furniture and other household/ commercial items and operate lifts as needed. Employee may lift and/or move up to 50 pounds. Employee must be sharp, focused, and alert when conducting site inspections interacting with clients, preparing written reports of findings, and testifying in deposition or trial. Clear vision and depth perception are also necessary. • Overtime - Regular working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, with one hour for lunch. There will be periods where overtime will be required, which the employee will need to comply with to meet the demands of the position. • Travel Requirements - This position requires up to 50% local travel. Some out-of-area and overnight travel may be required. Valid driver's license and reliable form of transportation. At Rimkus, we value a diverse and inclusive workplace where all employees feel valued and respected. We are committed to creating a work environment that supports and celebrates the unique perspectives and experiences of all employees. If you share our commitment to diversity and inclusivity and are excited about joining a welcoming and supportive team, we encourage you to apply for our open positions. Rimkus is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, or protected veteran status. THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AND DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT OR A GUARANTEE OF CONTINUED EMPLOYMENT. Rimkus works with a limited number of approved recruiting partners. All agency submissions must be made through our designated submission process. Unsolicited resumes will not be recognized. Benefits • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work From Home
ROI Medical Records Specialist - Remote (After Hours - Evening Shift)
Sharecare · Tulsa, OK
Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com . After Hours Schedule: • Evening Shift: Saturday - Wednesday 3:00 PM - 11:30 PM EST **This role includes working holidays. Job Summary: This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Essential Functions: • Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. • Date stamps all requests and highlights pertinent data to facilitate processing. • Validates requests and authorizations for release of medical information according to established procedures. • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. • Maintain equipment in excellent operating condition (inside and out). • Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. • May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. • Maintains a neat, clean, and professional personal appearance and observes the dress code established. • Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. • Maintains working knowledge of the existing state laws and fee structure • Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs • Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. • Maintains confidentiality, security and standards of ethics with all information. • Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. Qualifications: • High School Diploma (GED) required • A minimum of 2 years prior experience in a medical records department or like setting preferred • Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required • Excellent organizational skills a must • Must be able to type 50 wpm • Must be able to use fax, copier, scanning machine • Must be willing to learn new equipment and processes quickly. • Must be self-motivated, a team player • Must have proven customer satisfaction skills • Must be able to multi-task Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.