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Delivery Driver - Be Your Own Boss
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Security Technical Account Manager
Red Hat · Tulsa, OK
As a Security Technical Account Manager, you will work closely with our Engineering, Products and Technologies, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicatedto meeting and exceeding expectations and building relationships. You'll also need excellent collaboration skills, the ability to learn new technologies quickly, and the ability to use your time efficiently. What will you do: • Liaise with Red Hat Product Security and partners on behalf of customers. • Liaise between customers' operations and their security teams, and provide guidance on both general and industry-specific security paradigms. • Provide analytical support for routine, proactive security monitoring and any findings in any RH software that arise. • Provide analytical support for security impacts deriving from planned changes to any RH software on critical, sensitive systems, and timely diagnostic and remediation advice for ongoing security concerns affecting any RH software. • Mentoring security and operations staff regarding security attributes and security best practices for any RH software. • Facilitate customer use of the Project Lightwell clearinghouse to coordinate scanning, triage, patching, and backporting. • Collaborate with Red Hat Consulting to provide guidance on accelerating the software development lifecycle and OS patching at scale to maintain a trusted software supply chain. • Manage and grow customer relationships by delivering attentive, relationship-based support. • Build a sense of trust with customers and serve as their advocate within Red Hat • Perform technical reviews and share knowledge to identify and prevent issues. • Gain an understanding of customers' technical infrastructures and environments, hardware, and offerings. • Create customer engagement plans and keep documentation on customer environments up to date. • Support enterprise customers implementing automated and containerized cloud application platform solutions. • Perform initial or secondary investigations and respond to online and phone support requests • Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve. • Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues. • Participate in internal projects and initiatives, and serve as a subject-matter expert and mentor for specific technical or process areas. • Deliver key portfolio updates and help our customers successfully implement upgrades. • Manage customer use cases and maintain clear and concise case documentation • Engage with Red Hat's solutions engineering teams to help develop solution patterns based on customer engagements and personal experience to guide platform adoption. • Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success. • Handle tough problems in an innovative way. • Subject Matter expert on the Security and the Red Hat portfolio. What you will bring: • US Citizenship Required • Associates' or Bachelor's degree or higher in computer science or a technical discipline • Red Hat Certified: RHCE (RHCA preferred) • Security Certification (CISSP, CCSP, CompTIA Security +, (ISC)² Certified in Cybersecurity (CC), Certified Ethical Hacker) preferred • Demonstrated track record of working in a strategic advisory role to senior IT and business executives • Applied knowledge and experience working in agile, scrum, and DevOps teams • 10+ years of experience working in a security role, customer support, development, engineering, or quality assurance (QA) organization. • Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support. • Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely. • Competent comprehension of enterprise architecture and strategic business drivers. • Ability to manage multiple issues and projects with a focus on detail. • Application development and release engineering experience/knowledge. Great understanding of continuous integration (CI) and continuous delivery (CD) concepts. • Experience with or working knowledge of Red Hat Enterprise Linux (RHEL), Docker, Kubernetes, and Ansible • Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms • Willingness to travel to customer locations if required. • This is a remote-based job that can be located anywhere in the U.S. within close proximity to an airport. Other Skills: • US Security Clearance is a plus • Appreciation of and passion for open-source software • Deep knowledge of Red Hat Enterprise Linux • Experience with Red Hat's technology portfolio • Previous experience as a developer, consultant or solutions architect The salary range for this position is $107,980.00 - $172,730.00. Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. About Red Hat Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Benefits • Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. Inclusion at Red Hat Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasingcompany in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This pay for this position starts at $16.00 per hour plus up to $900 per month in bonuses! This position is located at Tulsa International Airport: 2222 N 73rd East Ave Tulsa, OK 74115. We offer: • Paid time off • Employee rental car discounts • Retirement savings plan including 401k with matching profit sharing • Health Insurance • Life Insurance • Dental Insurance • Vision Insurance • Training and development Available schedules: Thursday-Sunday 3:00pm to 2:00am Sunday-Wednesday 3:00pm to 2:00am Responsibilities We are hiring now for immediate openings. Responsibilities include: • Meet and greet customers in a professional, friendly, and timely manner • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors • Place outgoing calls for callback management, and miscellaneous calls as assigned • Assist to assess condition of rental upon return • Notify Management of any known customer problems • Notify Management of any known vehicle problems and any required vehicle maintenance • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training • Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications • • Must be at least 18 years old • High School Diploma or G.E.D. required • Must have a valid driver's license • No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years • No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI) • Must be authorized to work in the United States • Must not require work authorization sponsorship by our company for this position now or in the future • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support