Technical Support Engineer

$144k–$216k/yr

Deal Pricing Strategist

Stripe · San Francisco, CA

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Serve as a key financial and strategic thought partner to specific AMER go-to-market sales teams and their leadership in both pricing deals at scale and pricing strategic deals. Define and implement our pricing and margin guidance and identify levers for financial uplift. Develop and refine new frameworks to evaluate a deal’s attractiveness to Stripe, ensuring alignment between these frameworks, the company’s long-range plan and mutually agreeable outcomes with cross-functional business partners. Maintain up-to-date pricing benchmarks and contribute to team analytical design and production efforts, using this data to enhance our pricing philosophy. Who you are Minimum requirements • Must have a Bachelor's degree or foreign equivalent in Finance, Business Administration, Economics, or a related field, plus three (3) years of experience in finance or deal pricing, investment banking, or management consulting. • Must have three (3) years of experience with/in: • Building collaborative working relationships with business partners, including incorporating financial model recommendations into findings, developing obstacle alternatives aligned with team goals as part of objection handling, and translating prior obstacles into actionable process and design improvements; • Financial modeling using a spreadsheet-based tool; • Payments or technology sector; • Presenting findings and recommendations to senior leadership, including sales of go-to-market business partners; • Data analysis of historical and projected financial data to identify trends or anomalies; and • End-to-end process improvements as part of the deal-making process, including approvals, prioritization, formatting review, and cross-functional partner collaboration. Salary: $144,000 - $216,000/yr. This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 50% Telecommuting permitted. Multiple positions available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. CA42 #LI-DNI

Technical Account Manager, AI User Segment

Stripe · San Francisco, CA

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you’ll do You will strategically support Stripe’s AI user segment consisting of complex and high-growth AI companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions. Responsibilities • Provide a gold standard experience to your assigned accounts' key stakeholders • Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development • Foster long-term user relationships that grow loyalty to Stripe and Stripe products • Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion • Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe • Lead user-facing meetings both in person and through video chat • Collaborate on the continued design of this support offering • Create user-facing content for long-term solutions • Partner closely with other Technical Account Managers supporting AI accounts as a subject matter expert on the AI industry to deliver differentiated technical support • Engage in frequent on-site visits with AI users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders • Drive publication of user case studies Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 10+ years of experience in enterprise-level client-facing work • Demonstrated expertise in the AI industry, such as monetization models, fraud strategy, global payment methods, and the technical and operational challenges faced by AI companies • Strong product sense and energized by the challenge of solving difficult user-related problems • Strong written and verbal communication skills • Ability to lead complex integration conversations in a highly consultative and proactive manner • Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers • Proficient in SQL and comfort building complex queries • Familiarity using AI coding agents to solve problems • Strong technical troubleshooting skills and experience interfacing with technical teams • Adept client relationship management skills • Ability to engage in business-level and technical conversations at multiple levels of the organization Preferred qualifications • Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes • Experience practicing in small to medium scale project management • Strong organizational skills and self-starting mindset • Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL • Ideal experience in the payments industry

Staff Product Manager, Support Experience

Stripe · San Francisco, CA

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of businesses running and unlocking growth across Stripe’s product suite. What you’ll do The rise of AI agents has fundamentally changed how users interact with Stripe, with a supermajority of conversations with Stripe now occurring via AI across various surfaces including third-party platforms. These conversations now blend planning, building, configuration, and troubleshooting. As a Product Manager for Support Experience, you will be responsible for building the platform that enables Stripe’s user-facing AI agent to solve problems across the Stripe product suite. You’ll develop rapid AI-powered feedback loops that enable product teams across Stripe to continuously improve the conversational experience of their users and build the infrastructure to enable powerful and flexible conversational experiences to run in diverse properties such as Stripe’s merchant dashboard, consumer apps, and experiences mediated by third-party agents. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like. Responsibilities • Create the home for product teams to safely build out, understand and improve their conversational experiences. • Build feedback loops from conversations through improvement recommendations to generating evals and prompts. • Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products. • Integrate human and AI conversations in the platform so that teams can understand and manage both. • Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives - so that teams can build once and have that capability available to internal, external and third-party use cases. • Partner with GTM on expanding assistive capabilities to Stripe’s GTM layer. • Partner with the Conversation UX team to unlock novel capabilities for the AI agent. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and have the desire to create something new. • 12+ years of experience as a Product Manager • Deep user empathy and a high bar for user experience • Experience developing a multi-year vision, strategy and roadmap for large-scale products • Experience leading cross-team initiatives from ideation to execution • Technical expertise: You’ve led technical products and/or have a background in computer science (or similar) • Strong written and verbal communication skills

Account Executive, AI Sales (Grower)

Stripe · San Francisco, CA

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The AI team is focused on one of Stripe’s most strategic growth areas: enabling the monetization and scaling of AI-native and AI-enabled businesses. We’re in a unique position – partnering with the world’s most ambitious AI companies (the likes of OpenAI, Anthropic, NVIDIA, etc) building on the frontier of artificial intelligence -- across infrastructure, foundation models, agents, and applications -- to help them grow and commercialize globally using Stripe’s full financial stack. As part of Stripe’s GTM / Sales organization, this team works closely with Product, Engineering, and Marketing to shape Stripe’s AI GTM strategy and ensure that the world’s leading AI companies -- from early-stage innovators to the largest public players -- choose Stripe as their monetization platform. What you’ll do • Work with existing Stripe customers in the AI Industry to develop and execute long-term sales strategies to expand Stripe’s revenue • Own the full sales cycle, from business case development, to deal structuring and negotiating, to close • Develop account plans and cross sell into your list of strategic AI customers, driving growth through expansion and new revenue streams • Drive deal strategy and commercial negotiations for large, complex renewals • Develop relationships with executive stakeholders within your book of business, deeply understanding problems they are solving and helping drive to solutions • Be responsible for account mapping and coordinating effective meetings with the appropriate external stakeholders expanding the customer relationship • Lead and contribute to team projects to develop and refine our sales process and help shape the Stripe sales culture Minimum requirements • 6+ years of sales experience, preferably selling a technical product, with a track record of top performance • 2+ years leading complex sales cycles with Enterprise organizations required • Ability to understand technical requirements and craft solutions across multiple products • Ability to develop and execute account plans spanning multiple business units across complex organizations • A knack for working well with a wide range of people, both internally and externally • Strong presentation skills, particularly for in-person meetings with multiple stakeholders • Proven ability to lead complex negotiations involving bespoke commercial agreements • Superior verbal and written communication skills • Ability to operate in a highly ambiguous and fast-paced environment • Strong interest in technology and a deep understanding of the space