Airport Customer Service Supervisor (UA) - DSM
Unifi · Des Moines, IA
Job description(tap to read)
Airport Customer Service Supervisor (UA) - DSM Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely. We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you. Job Summary: Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints. Benefits: • Flight Privileges: Offered after 30 days for employees and eligible family members! • Weekly pay for hourly employees (CA Employees are paid bi-weekly) • Full time starts at 30 hours per week! • Paid time off (for full-time employees). • Comprehensive Medical, Dental and Vision Insurance (for full-time employees). • 401k for all employees. • Exclusive discounts and additional wellness programs. Job Duties: • Leading a team of agents in customer service duties. • Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance. • Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems. • Direct passengers through Customs, Immigration, and Quarantine. • Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival. • Push wheelchairs with passengers through all areas of the airport. • Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws. • Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity. • Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position. • Complete work in a safe and secure manner, following company safety and operational standards • Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy. Qualifications: • High School diploma, GED or equivalent education. • Must be at least 18 years of age. • Must be able to obtain credentials required as per airport or state or customs requirements. Preferred Qualifications: • One year of relevant work experience in the aviation or ground handling services industry. Physical requirements: • Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl. Working conditions: • Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime. • Must be able and open to work in outside weather conditions which may include severe seasonal elements. Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
$70k–$85k/yr
CDL-A Dedicated Truck Driver Job (Earn $1,350-$1,634/Wk) + $2k Sign-On
Marten Transport · Des Moines, IA
CDL-A Dedicated Truck Drivers- Join a 2-Time TCA Elite Fleet Are you looking for a CDL-A truck driving job with reliable miles and a driver-first culture? Marten Transport - a back-to-back TCA Elite Fleet honoree (2025 & 2026) - is urgently hiring CDL-A truck drivers to join one of the industry's most stable and financially independent fleets that puts drivers first. From dependable schedules to competitive pay and modern equipment, Marten continues to set the standard for what drivers should expect from a carrier. Advantages and earnings include: • $1,350-$1,634 weekly pay range • Earn $70,200-$85,000 annually • $2,000 sign-on bonus! • Home Weekly + Weekend Reset! • Hiring Bonus - $400 • 98% no-touch freight with drop & hook • Average weekly miles: 2,000 to 2,500 • Driver Comfort: Late-model equipment with APU's, automatic transmissions & Invertors on all tractors • Reliable schedules for work life balance • Stable, secure company • Potential for additional detention pay (from 0 to $160 per 24-hour period ) • Potential for additional inclement weather pay (from 0 to $150 per day) • Potential for additional referral bonus (from 0 to $2,500 per referral with unlimited earning potential) Additional Benefits: • Guaranteed minimum pay • Health, Dental, Vision Insurance options • FREE Lifeworks Program for you and your family-resources for Mental Health, Parenting, Education, Financial, Legal and so much more! • 401k with company match • FREE CPAP testing and supplies • Pet Policy - bring your furry companion • FREE Rider Program - see the country together! • Up to $2,500 Driver Referral Program - unlimited earning potential • Hiring bonus • PTO - relax, you deserve it! • Employee Discount Program • Disability Insurance • Flexible Spending account - be financially ready for medical emergencies • Health Savings Account • Company Paid Life Insurance Qualifications: • A current Interstate Commercial Driver's License (Class A) • Must have at least 6 months of recent CDL-A experience with one carrier after completing training • Ability to work and interact with others Expect the best when you join Marten Transport - APPLY NOW!
$73k–$97k/yr
CDL-A Dedicated Wal-Mart Truck Driver Job (Earn $1,400-$1,867/Wk) + Hiring Bonus
Marten Transport · Des Moines, IA
CDL-A dedicated truck driver jobs offer weekly home time! Are you getting the very best your carrier has to offer? If you feel you've had to lower your career expectations, its time to take a look at the dedicated opportunities with Marten Transport where you can EXPECT THE BEST! Marten has high-paying truck driving opportunities pulling dedicated freight featuring our amazing benefits plus weekly home time. Learn more today! Advantages and earnings include: • $1,400-$1,867 weekly pay range • Earn $72,800-$97,084/year • Dedicated Wal-Mart freight • Hiring Bonus - $400 • Driver Comfort: Late-model equipment with APU-s, automatic transmissions & Invertors on all tractors • 99% no touch freight • Potential for additional stop pay (from 0 to $140 per day) • Potential for additional detention pay (from 0 to_$160 per 24-hour period) • Potential for additional inclement weather pay (from 0 to $200 per day) • Potential for additional referral bonus (from 0 to $2,500 per referral with unlimited earning potential) Additional Benefits: • Guaranteed minimum pay • Health, Dental, Vision Insurance options • FREE Lifeworks Program for you and your family-resources for Mental Health, Parenting, Education, Financial, Legal and so much more! • 401k with company match • FREE CPAP testing and supplies • Pet Policy - bring your furry companion • FREE Rider Program - see the country together! • Up to $2,500 Driver Referral Program - unlimited earning potential • Hiring bonus • PTO - relax, you deserve it! • Tuition Assistance • Employee Discount Program • Disability Insurance • Flexible Spending account - be financially ready for medical emergencies • Health Savings Account • Company Paid Life Insurance Qualifications: • A current Interstate Commercial Driver's License (Class A) • Must have a minimum of 6 months recent qualified CDL-A driving experience to apply. • Ability to work and interact with others Home time and pay may vary by hiring area and specific route details ask a recruiter for details Expect the best when you join Marten Transport - APPLY NOW!
ELECTRONICS TECHNICIAN
US Department of War · Des Moines, IA
Duties You will provide fully researched technical products that directly support the scheduling, execution, and certification of work. You will communicate prompt and detailed information to keep chain-of command informed on all issues. You will conduct investigations aboard ship to obtain information for development of or determine adaptability of working plans. You will ensure timely, technically accurate execution of design projects, document or drawing development or planning projects. You will be required to have successfully passed a non-nuclear electrical engineering division oral board with a supervisor panel.
Customer Service and Support Manager 1
ASM Research, An Accenture Federal Services Company · Des Moines, IA
Reports to the Program Manager The Call Center Operations Manager will manage day-to-day call center functions, ensuring timely, high-quality outreach and triage services aligned with program SLAs, federal privacy standards, and client expectations. Key Responsibilities: • Analyze and refine call center workflows to improve operational efficiency and improve staff productivity. • Coordinate with Campaign & Dialer Ops Specialist to ensure contact lists are uploaded, dialer logic is functioning, and call attempts are completed per SLA. • Oversee care advocates and Health Resource Specialists (HRSs) scheduling, leave planning, and queue monitoring to maintain adequate staffing levels. • Manage inbound and outbound call center operations, ensuring compliance with SLAs. • Oversees care navigators (call center agents), ensuring consistent coverage across all shifts (24/7/365) • Train new hires and conduct ongoing performance monitoring and training on teclephony, and CRM best practices. • Monitor call quality and documentation through audits and performance metrics. • Implement quality improvement initiatives as needed. • Generate weekly and monthly performance reports using telephony and CRM dashboards; escalate issues and trends to the DPM and PM. • Coordinate with Clinical Lead, Call Center Supervisors, PHRC, and Outreach staff to ensure integrated case handling and smooth handoffs. • Create SOPs and KBAs for Call Center staff, to include crisis incident handling. • Lead or support process improvement initiatives, including automation and scripting updates in the telephony system. • Maintain compliance with federal privacy, security, and data handling standards (e.g., HIPAA, IL4/5, FedRAMP. • Create a tracking tool and monitor call center staff adherence to monthly government required training. • Participate in monthly training updates and quarterly government led training sessions. Qualifications • Bachelor's degree in IT, Cyber Security Business, Engineering, Management or a related field. • PMP or ITIL preferred • 7-10 years of experience with a minimum of 5 years of Project Management experience and management experience. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $111,400-$150K EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.