Lab Technician (Nights)

Client Services Analyst I

Berkshire Hathaway Homestate Companies · Omaha, NE

Company: NICO National Indemnity Company Want to work for a company with unparalleled financial strength and stability that offers "large company" benefits with an exciting, friendly, and "small company" atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that. The Client Services Analyst provides customer service and claims process support to agents, insureds, claimants, and business partners. This role assists new claimants through the intake of first notice of loss, responds to claim-related inquiries, provides claims process education, and serves as a liaison between agency partners and the claims department to ensure a seamless customer experience and effective claims handling process. This position will be with National Indemnity Company in Omaha, NE and is eligible for a hybrid work arrangement at management discretion after six months of employment. This position is not eligible for employer visa sponsorship. The hours for this position will be from 10:30am to 7:00pm Monday to Friday. What will you do? • Serve as the primary point of contact for agents, insureds, and claimants regarding new claim reporting, claim status, and claims process inquiries. • Gather, document, and process first notice of loss information while ensuring accuracy and timely escalation of high-priority claims. • Partner with claims examiners and internal teams to resolve customer inquiries and provide updates on claim activity and payments. • Participate in testing claim-related systems and applications, identifying issues and supporting technology enhancements. • Support department initiatives by improving processes, maintaining accurate records, and assisting with training and onboarding activities. Who would excel in this role? The ideal candidate will demonstrate: • Excellent customer service and communication skills, with the ability to build positive relationships with agents, insureds, claimants, and business partners. • Strong attention to detail, documentation skills, and the ability to handle sensitive information with confidentiality. • Ability to prioritize work, manage multiple responsibilities, and meet deadlines in a fast-paced environment. • Strong problem-solving and analytical skills, with the ability to independently investigate and resolve customer issues. • A collaborative, team-oriented approach with a commitment to continuous improvement and learning. We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys. We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program. Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!

Customer Service Representative

SIG SAUER · Omaha, NE

Customer Service Representative Customer Service Representative Full-Time Remote - Must Live Within 2 Hours of Newington, NH SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER employs people across various U.S. locations, and global facilities across multiple regions. SIG SAUER is certified a Great Place to Work™. For more information about the company and product line visit: www.sigsauer.com. Position Summary: The Customer Service Representative will support our direct product consumers by facilitating repairs, sales, and providing product knowledge. They are the key link between customers and SIG. This is an entry level position that coordinates internally and externally to manage and support sales functions while keeping our customers satisfied and engaged with our products and services via phone, email, and other means of communication. Job Duties and Responsibilities: • Respond to incoming inquiries for new orders, warranty claims, pricing, availability, general inquiries, and support for all product lines. • Sell products and accessories to consumers that support their described needs. • Support the department on a variety of tasks related to the consumers interests and/or development of business. • Collaborate with Finance, Legal, Marketing, IT, and other internal teams to best serve our customers. • Utilize required programs to manage orders, returns, repairs, interactions, and research technical requirements and questions. • Ability to handle up to 50 calls per day when the demand requires. • Maintain a rolling 90-day 90% average or higher satisfaction score. • Meet a sales quota of $1,000 per week (firearms) and warranty sales closing ratio of 25% or higher (optics). • Communicate trends in customer inquiries to management. • Attend customer-facing tradeshows when possible. • Maintain a professional, empathetic, and positive demeanor to optimize customer satisfaction. • Engage in Continuous Improvement projects and tasks. • Participate in and sustain 5S Standards. • Must follow all required Safety and ISO procedures. • Miscellaneous duties as assigned. Education/Experience & Skills: • High School diploma or equivalent required, a 2-year college degree preferred, and one to three years of previous work experience is required. • Experience working in a Call Center environment is preferred. • Knowledge of customer service principles, best practices, and strong troubleshooting skills are necessary to be successful in this role. • Knowledge of hunting practices, shooting sports, ballistics, sporting optics and rifle scope applications is preferred. • Ability to adapt to changing priorities and responsibilities working in a dynamic and fast paced business environment. • Excellent organizational skills and strong attention to detail. • Demonstrated ability to effectively prioritize and execute multiple projects at once and manage on-time results. • Working knowledge of Microsoft Excel, Word, and PowerPoint. • Understanding of Customer Relationship Management (CRM) tools. • Self-motivated and customer focused. • Able to identify and analyze complex problems and communicate findings and solutions clearly to key stakeholders. • Must be able to clearly, concisely, and accurately convey ideas and information to others, both verbally and in written form. Working Conditions: • Prolonged periods of sitting at a desk and working at a computer using a keyboard, mouse, and phone/headset performing repetitive tasks. • Ability to open file cabinets, reach with hands and arms, bend, and twist, lift and move files. • Ability to lift up to 25 pounds. • Must wear required Personal Protective Equipment (PPE) where required. • Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates. • Live fire on active firearms ranges, must always be able to demonstrate safe handling of firearms. • Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

Events and Ministry Coordinator (Onsite, Volunteer)

Apartment Life · Omaha, NE

Events And Ministry Coordinator (Onsite, Volunteer) Omaha, Nebraska, United States This is not a paid position. The role is compensated by living onsite at the community with discounted rent. Please read the important details section below before applying. We are seeking mission-minded, highly relational, and responsible coordinators who enjoy meeting new people, planning social activities, and helping people experience God's unconditional love. Coordinators get to partake in doing "business as a ministry" by faithfully weaving together excellence in business with loving their neighbors well. Important details: • The coordinator role is part time, 12 hours per week serving 1 community located in West Omaha, NE near Rockbrook. • The role can be completed during business hours, evenings and weekends. • The coordinator will live onsite at the community and the role is compensated with discounted rent. It is not a paid position. Job duties and responsibilities: • Plan and host 2 events each month for the residents in the apartment community with the purpose of caring for and connecting with residents, connecting residents to one another and to services or local businesses in the wider community. • Provide a caring touch to residents and staff with the help of other residents and a network of community support. • Enhance online reputation by inviting residents to share online about their experience in the community. • Develop marketing material for the activities such as monthly calendars, event flyers, and social media posts. • Manage the event budget process. • Prepare monthly summaries. • Meet with staff and program director for planning, equipping, and development. • Engage a support team of volunteers, vendors, and other community partners to maximize impact. • Visit new residents shortly after they move-in and/or residents who are near the end of their lease to connect with them. Required qualifications: • Must be 18 years of age or older. • Be legally eligible to work in the United States. • Have basic fluency in English to compose marketing elements for the community and required reports for the property management company. • Possess a current driver's license and liability insurance, and access to a form of reliable transportation to complete coordinator duties such as shopping for events and connecting with vendors. • Be physically able to use stairs, bend, sit, stand, stoop, and carry up to 25 pounds. • Have the availability to commit weekly hours to perform job responsibilities, mainly in the evenings and weekends when most residents are home. • Be able to make the minimum term commitment to serving in the apartment community. Preferred qualifications: • Previous event planning experience. • Experience working within a budget. • Some relevant experience using social media. • Have a network of support through potential volunteers, vendors, or community partners. Additional notes regarding the application: • You may see a place to provide a LinkedIn profile or resume. For this position with Apartment Life, you are welcome to submit those, but it is not required. • This particular community will require 12 hours/week to complete the program.

$19/hr

Customer Service Specialist (Amber Specialty Pharmacy)

Amber Specialty Pharmacy (Hy‑Vee) · Omaha, NE

Patient Care Specialist At Amber Specialty Pharmacy, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions. Starting at $19.00/hour; Full-Time; In-Office Hours: Rotating Shifts; M-F, 7:00 a.m. - 7:00 p.m.; Sat., 8:00 a.m. - 2:00 p.m. Six paid holidays Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements. Amber Specialty Pharmacy General Functions Responsible for the day-to-day customer service activities and support of specifically assigned clients and customers. Responsible for inbound and outbound patient phone calls, prescription refill reminder calls, documentation of patient interaction, facilitation of patient-to-pharmacist consultations, patient enrollment functions, and assisting with patient needs and requests. Provides excellent customer service in all interactions. Reporting Relations Reports to: Customer Care Center Manager Direct Reports: None Primary Responsibilities: • Explains all Company programs and services to patients and provider's office staff, including what to expect with Company specialty services, contents of shipments, and patient rights. • Acts as a liaison between Company, patients, insurance, Pharma, and provider's offices via phone, fax, and email communications. • Contacts patients to provide onboarding welcome calls, schedule new medication deliveries, confirm demographic and address information, and inform them of any copayment responsibilities. • Enters data requirements into tracking software. Transfers call to clinical staff for clinical education/assessment activities. • Places monthly refill reminder calls to patients; refers patients to the clinical pharmacist or nurse as needed. • Communicates with patients as needed based on prescription refills and refers any medication or illness-related questions or concerns to a board-licensed healthcare professional, including but not limited to pharmacists, nurses, or supervised pharmacy interns. • Notifies appropriate staff of relevant information gathered during calls to providers or patients that may affect a patient's disease state, medication regimen or method of funding. • Records and processes orders and/or inquiries received by mail, telephone and/or through direct patient contact. • Provides timely response to patient inquiries by telephone and/or email in an inbound or outbound manner, consistent with service and quality standards. • Maintains documentation of calls to and from patients, caregivers, insurance, providers, and Pharma. • Creates patient activities as a reminder for the following tasks, including, but not limited to, follow-up calls, clinical assessments, referrals to Case Management, initiation of discharge, patient letter mailings, or other reminders as it relates to the patient's care. • Must maintain the established workflow within the patient care department and adhere to the company/department's Policy and Procedure manual. • Adheres to all company policies as indicated in the handbook and directives issued by management. Has reviewed Policy and Procedure manual. Professional Competencies: • Proficient with MS Excel, Word, and Outlook • Demonstrated ability to meet tight deadlines • Must be detail oriented with a high degree of accuracy • Ability to work with all levels of internal management and staff, as well as outside clients and vendors • Working knowledge of Medicare, Medicaid, and Commercial Insurance related to pharmacy billing, prior authorizations, insurance verification, and medical terminology preferred • Must be knowledgeable in Medicare, Medicaid, Commercial insurance, and renal programs and how they apply to transplant and specialty patients • Knowledgeable in the process of insurance verification and online prescription adjudication Education: High School Diploma or equivalent Required Qualifications: • Working knowledge of the healthcare industry • HIPAA trained and/or the ability to work with and protect highly confidential patient and employee information Physical Requirements: • Must be able to remain in a stationary position up to 90% of the time • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and traverse conferences, meetings, and remote events • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer • The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations • The ability to observe details at close range (within a few feet of the observer) Working Conditions: Normal office environment. Equipment Used to Perform the Job: Computers, keyboards, mouse, monitors, fax, and/or headsets for phone work. Software specific to the position, including but not limited to Microsoft Outlook and Skype. Must lift and traverse the area to move paper and supplies to use the equipment. Contacts: Frequently interact with co-workers, intradepartmental staff of the Company, managers, leaders, insurance providers, payers, vendors, and customers. This is a partial list of contacts and is subject to changes and alternatives. Confidentiality: The incumbent must maintain the confidentiality of personal information for the applications and licensing requirements, including any financial, strategic, or proprietary information. The Company does not consider this an exhaustive list of examples and may add or modify as deemed appropriate to the execution of the role. Candidates must be able to pass a pre-employment drug test, background check, and health screening (if applicable). Apply now and join our mission to provide exceptional patient care!