Front Desk Agent - Tulsa

Job Title Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information. Requirements MINIMUM QUALIFICATIONS/REQUIREMENTS: • Must be 18 years or older. • One year experience in customer service and cash handling. • Required to obtain an ABLE liquor license. • Hotel experience preferred. • Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. • Required to maintain a valid Driver's License. • Required to provide documents to show the applicant is eligible to work in the United States. • Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. • Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities JOB DUTIES: • Registers guests, collects payment, and registers data regarding payment for expenditures. • Provides quotes for guests and upsell rooms whenever possible. • Ensures all charges are applied to the correct guest account. • Resolves all guest disputes. • Provides telephone answering service, deliver mail and answer inquiries regarding the surrounding area and attractions. • Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift. • Provides administrative and program support to management and staff. • Greets all guests and ensures an exceptional customer service experience. • Presents self in a professional manner, and meet company grooming standards. • Arranges medical aid for guests as needed. • Contributes to a team effort and accomplishes related results as required. • Other duties as assigned. Qualifications KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: • Knowledge of principles and practices regarding customer service in the Hotel industry. • Knowledge of computer utilization in daily operations. • Knowledge of location, surrounding area, and places of interest. • Skill in using hotel software, LMS/Infogenesis experience preferred. • Skill in providing excellent customer service. • Ability to maintain friendly, professional, and outgoing demeanor. • Ability to communicate clearly and effectively. • Ability to apply basic mathematical skills. • Ability to type and enter data. • Ability to solve practical problems and deal with guest situations. • Ability to understand and interpret a variety of instructions. • Ability to exhibit strong organizational skills and time management skills. PHYSICAL DEMANDS: • Required to stand and walk for prolonged period of time. • Ability to sit, stoop, kneel, or crouch while performing duties. • Use of hands to finger, handle or feel; use of hands and arms to reach. • Occasional requirement to lift or move upward of 25 pounds. WORK ENVIRONMENT • Work is generally performed in an office and Hotel setting. • Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.