Thorntons (Kentucky) logo

Guest Service Representative

Thorntons (Kentucky) · Chehalis, WA

Customer Service/Call CenterPosted Jul 22, 2026
Apply now →

Job description

Description: The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System,providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements: Essential Job Functions (Responsible to) • Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. • Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. • Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. • Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. • Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. • Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. • Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. • Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. • Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests • Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook • Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations • Perform additional duties as assigned Key Relationships • Region Manager • Human Resource Manager • General Manager • Store Manager • Food Service Manager • Guest Service Representatives Skills • Follows written and verbal direction/instructions and seeks clarification when required. • Works effectively and accurately in a fast-paced environment. • Seeks appropriate support to solve problems in a timely manner. • Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. • Demonstrates self-control in stressful situations. • Adaptability and flexibility to respond effectively to a variety of situations • Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. • Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication • Takes pride in delivering high-quality Guest service • Meets performance expectations associated with the role • Uses analytical skills to identify and solve problems or situations encountered on the job. • Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. • Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge • Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction • Principles and methods for showing, promoting, and selling products or services Experience • All experience is considered Required or Preferred Qualifications/Certifications • High School Diploma or GED (Preferred) • Food Certifications (Preferred) Other Considerations • Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements • Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. • Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. • Occasional Sitting and Driving required. • Exposed to extreme weather conditions and temperatures • Long periods of standing • Exposure to gasoline fumes and cleaning products * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit Additional Info: * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F.

Apply on company site →

More jobs in Chehalis, WA

A leading fashion retailer seeks an Assistant Store Manager in Chehalis, WA. This role involves supervising a team to deliver exceptional customer service and improving sales. Candidates need at least 1 year of customer service experience, with supervisory skills preferred. The position offers a competitive hourly rate between $19.38 and $21.42, along with comprehensive benefits and a flexible work environment. Join us to help make customers look and feel their best!#J-18808-Ljbffr

Full-timeNon-Executive Management
Apply →
Tractor Supply logo

Team Member, Petsense

Tractor Supply · Chehalis, WA

Team Member, PetsensePay Range:$17.38-$19.8hourly**Overall Job Summary**This position is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while providing legendary customer service.**Essential Duties and Responsibilities (Min 5%)**As a Team Member, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the the following requirements:+ Maintain regular and predictable attendance.+ Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.+ Take the initiative to support selling initiatives (TEAM):+ Thank the Customer+ Engage with the customer and/or pet+ Advise products or services+ Make it Memorable+ Team Members are required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every Team Member be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:+ Operate cash register/computer following cash handling procedures as established by Tractor Supply/Petsense Company+ Recovery of merchandise+ Participate in mandatory freight process+ Complete Plan-o-gram procedures (merchandising, sets, and resets)+ Assemble merchandise+ Perform janitorial duties+ Execute price changes/markdowns+ Assist customers with loading purchases+ Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required+ Complete all documentation associated with any of the above job duties+ Team Members also may be required to perform other duties as assigned.**Required Qualifications**Experience: No experience required. Retail experience and/or pet/live animal knowledge is strongly preferred.Education: A high school diploma or equivalent is preferred, but not required. Regardless of education level, Team Members must be able to read, write and count accurately.**Preferred knowledge, skills or abilities**+ Pet/Live Animal, pet food, pet product knowledge is strongly preferred.+ Strong communication and problem-solving skills.+ Basic computer skills.+ Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.**Working Conditions**+ Working environment is favorable, generally working inside with moderate noise.+ Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.+ Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours+ Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines**Physical Requirements**+ This position is non-sedentary.+ It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.+ It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service.+ Ability to occasionally lift or reach merchandise overhead.+ Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.+ Ability to move throughout the store for an entire shift.+ Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.+ Ability to constantly operate store equipment such as computer, cash register, and other store equipment.+ Ability to read, write, and count accurately to complete all documentation.+ Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.+ Ability to process information / merchandise through the point-of-sale system.+ Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.+ Ability to successfully complete all required training and certification.+ Lifting 50+ pounds**Disclaimer**_This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor._**Company Info**At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.Please visitthis link ( for more specific information about the benefits and leave policies applicable to the position you're applying for.**ALREADY A TEAM MEMBER?**You must apply or refer a friend through our internal portalClick here ( Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it.Learn More**EMPOWERMENT**We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!Learn More**OPPORTUNITY**A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.Learn MoreJoin Our Talent Community**Nearest Major Market:** Tacoma**Nearest Secondary Market:** Seattle

No experienceFull-timeHospitality - Food Services
Apply →
FALCON FARMS logo

Merchandising Gig - Floral

FALCON FARMS · Chehalis, WA

JOIN FALCON FARMS AS A PART-TIME FLOWER MERCHANDISER! This is your chance to join one of the most recognized companies in the floriculture industry and be part of an exciting mission: bringing color and joy to our customers' lives through beautiful floral arrangements! As a Flower Merchandiser, you will have a direct impact on every store you visit, ensuring that our flowers are perfectly displayed to delight every shopper. At Falcon Farms, we value quality, commitment, and, above all, our team. We will provide you with all the tools you need, including a planned route, to ensure success on every visit. Please follow this link to watch a video about the activities and responsibilities of our merchandisers What We Offer: • Pay: $35.00 per visit • Schedule: Monday, Wednesday, Friday, Saturday One hour per visit, flexible schedule • Exciting Benefits: • Paid training to become an expert in flower handling. • Mobile phone allowance to stay connected. • Transportation expense reimbursement per route. • Access to medical, dental, and vision benefits for full-time employees. Your Responsibilities: As our Flower Merchandiser, you will be the face of Falcon Farms in each store and collaborate directly with our clients. You will have the opportunity to work independently while collaborating with local teams to create unforgettable displays and optimize inventory. • Daily Commitment: • Ensure flower displays are immaculate and attractive. • Restock, organize, and monitor flower inventory. • Use your mobile device to communicate with your supervisor and report activities. • Interact professionally and friendly with employees, managers, and customers. • Support During Festive Seasons: • During key dates such as Valentine's Day, Mother's Day, and Christmas, we will need you to ensure each store is prepared for the festive demand. • Department Resets: • Participate in setting up new displays and inventory adjustments when necessary. • Teamwork: • While you will work independently, you will support your teammates with special activities when needed. Physical Requirements: This position requires energy and willingness to perform physical tasks: • Ability to lift and move boxes weighing up to 40 pounds frequently. • Ability to bend, stretch, and lift products above your shoulders. • Walk and stand for most of the shift. Basic Requirements: • Must be at least 18 years old. • Ability to read, write, and understand instructions in English. • Reliable transportation to reach assigned locations. • Internet access and a smartphone. • Availability to work during peak season (November to May). Make Your Mark at Falcon Farms! If you are ready to join a team passionate about excellence and bringing joy through beautiful floral arrangements, we invite you to apply today! Upload your CV in PDF or DOCX format and highlight how you meet the requirements. As part of the hiring process our company will participate in the e-verify process and make each new employee's I9 information available to DHS for verification. or more information about our company, visit:

NewPart-timeFashion
Apply →
Wal Mart logo

Stocking Team Associate

Wal Mart · Chehalis, WA

Walmart Stores | Medical, Dental, Vision, Rx + 401(k) with match + PTO + 100% Reimbursement of Tuition & Books | 1601 Northwest Louisiana Avenue | Responsibilities: Unload trucks; Stock products on shelves and in the backroom; Sort products in the backroom; Engage vendors and drivers with a positive attitude; Greet customers and answer their questions...Hiring Immediately >>

UrgentFull-timeRetail
Apply →