Customer Care Representative I

$28/hr

CDL Jobs - Starting at $28/hr

AD | Jobs2Careers.com · Centralia, WA

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Licensed Practical/Vocational Nurse

Best Home Health Providers · Centralia, WA

At Best Home Health Providers Inc., we've gone from treating 10 patients to thousands of patients all throughout the Bay Area and beyond in just 6 years. We've won awards for our high-quality care with patients and continue to grow rapidly. At Best, you and the patients aren't a number. Our mission is to ensure a smooth transition for patients returning home from medical facilities by offering expert guidance throughout their recovery journey. As a Licensed Practical/Vocational Nurse with Best Home Health Providers, you will play a meaningful role in helping patients heal, stay safe, and thrive in the comfort of their own environment. We value teamwork, empathy, and a commitment to high-quality service, all aimed at putting patients and their families at ease during their recovery. If you are passionate about making a positive impact in patients' lives and working in a supportive and family-oriented atmosphere, we encourage you to join us in providing exceptional home health care. Please note that this role is per diem with a rate of $45 - $55 per visit. Responsibilities • Provide direct patient care in accordance with the state Nurse Practice Act. • Implement and follow individualized care plans established by the RN. • Educate patients and their families on self-care techniques and diagnosis-related information. • Document care accurately and in a timely manner. • Collaborate with the care team — including OT, PT, HHA, and other disciplines — and communicate patient needs to the RN or Clinical Supervisor. • Use supplies and equipment safely, adhering to aseptic technique. • Perform other duties as required for patient services. Requirements • Graduate of an accredited practical or vocational nursing program. • Active LPN or LVN license in California. • 3+ years of nursing experience; home health or med/surg background preferred. • Current CPR certification with AHA. • Valid driver's license, reliable insured vehicle, and the ability to travel to patient homes. • Strong communication skills and a collaborative, patient-first mindset. Benefits • Flexible Schedule • Ability to Convert to Full-Time Based On Performance If Interested • Paid Sick Days • Paid Bereavement Leave • Skills Training & Development • Company Social Events • Mileage Reimbursement for Patient to Patient Visits • Referral Bonus

Nurse Specialist - Patient Support Programs

Atlantis Health · Centralia, WA

Are you our next Change Agent? We are seeking a compassionate and experienced Patient Support Program (PSP) Nurse to deliver exceptional, one-on-one support to patients navigating their treatment journey. You will be part of a dedicated Nurse Services team that serves as thefrontline of patient engagement, providing support via phone and digital channels, helping patients understand their treatment, overcome barriers, and stay on track with their care plans. This is an exciting opportunity to make a genuine impact on patients' lives while working in a collaborative and patient-centric environment.. About us Atlantis Health was founded in 1996 with a clear goal: to improve understanding of the factors influencing medication adherence and optimize this key behavior among people living with long-term health conditions. Based on the depth of experience acquired in the past 25 years, we have developed proprietary data-driven tools and technologies that enhance patient engagement and empower Change for Good. Our Vision To preserve the health of people everywhere, in any place at any time. Our Purpose To help people Change for Good by empowering them to achieve health goals that will positively impact their lives and the lives of those around them, by combining our 25+ years of global experience, data driving behavioral science and technology. Why join us? Atlantis Health is a world leader in designing and implementing multi-channel, personalized patient support and adherence programs. Our award-winning programs increase adherence to treatment, improve patient health outcomes and deliver economic benefits to healthcare providers and the pharmaceutical industry. Purpose of role We implement multi-channel patient programs across U.S., and we are looking for an experienced Nurse Specialist to successfully deliver new and existing projects and to bring experience, energy and expertise to the delivery of our patient-centric programs. Essential requirements • Provide empathetic, personalized support to patients enrolled in treatment programs via phone and digital communication channels. • Use motivational interviewing and evidence-based behavioral frameworks to help patients manage their condition and adhere to prescribed treatments. • Serve as a trusted point of contact for patients, caregivers, and family members throughout the treatment journey. • Record and maintain accurate documentation in our CRM system, following all compliance and data privacy standards. • Report any potential adverse events or product complaints in accordance with pharmacovigilance protocols. • Collaborate with cross-functional internal teams (including Client Services, Behavioral Science, and Quality Assurance) to ensure a seamless patient experience. • Participate in training, team meetings, and call calibration sessions to continuously improve the quality of patient interactions. • Provide insights and feedback to help refine patient support initiatives and program strategies. • Active nursing license in the U.S. (RN or equivalent), with experience in patient-facing roles. RDN a plus. Preferred experience and skills • Bilingual in English/Spanish is preferred. • Previous experience working in a call center or virtual nursing environment preferred. • Strong understanding of treatment adherence, chronic condition management, or specialty therapies. • Comfortable working within pharmaceutical-sponsored patient support programs and understanding of AE reporting and compliance. • Excellent communication skills, with a patient-first, compassionate approach. • Comprehensive knowledge of nursing industry and associated guidelines in the U.S. • Understanding of compliance and AE reporting needs as it relates to PSP programs • Proficient with Microsoft Office suite, specifically PowerPoint (PPT) and Excel • Exceptional time management, communication, and organizational skills • Excellent and proactive problem solver • Ability to adapt quickly and be flexible in the face of changing priorities • Excellent attention to detail Benefits • Competitive salary commensurate with experience • Comprehensive healthcare benefits package • Retirement savings plan Our office is located in Summit, New Jersey and this is a remote working role. Department Nurse Services Role Patient Support Nurse Locations USA Remote status Fully Remote Employment type Contract

Customer Service Representative This position is remote in TX, NC, FL, GA, MO, IN, SC, AZ, KS, KY, or OK. You will have the flexibility to work remotely as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions ofpeople live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start caring. Connecting. Growing together. The Customer Service Representative position is full-time based on an anticipated schedule of (40 hours/week), Sunday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00 am - 11:00 pm local time, with set break and lunch times. During peak season and when deemed necessary for business needs, you will be required to work occasional overtime including a 6th day and one (1) weekend day shift. We offer 3 - 4 weeks of paid training where 100% attendance is required. The hours during training will be Monday - Friday at 8:00 am - 5:00 pm CST with break and lunch times set by the business. Training will be conducted virtually from your home; being on camera will be required 100% during training and as requested by leadership. When on camera, you must be visible from your shoulders up. Shift bids (schedule reassignments) occur 1-2 times per year, depending on business needs. During the shift bid process, your schedule will change. You will have the option to rank your preferred schedules, and the awarded schedule will be determined based on individual performance and metric ranking. Primary responsibilities include: • Respond to 60 - 80 incoming calls from customers or pharmacies inquiring about home delivery pharmacy or pharmacy benefits • Ask appropriate questions and listen actively while documenting required information in computer systems • Occasionally make outbound calls to customers for follow-ups You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. We offer monthly bonus incentives and an opportunity to promote within the first year in the role for eligible candidates. Required qualifications: • High School Diploma / GED • Must be 18 years of age or older • 1+ years of customer service experience • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications • Basic knowledge of Microsoft Office: Microsoft Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet) • Ability to attend 3 - 4 weeks of training with 100% attendance and ability to be on camera throughout duration of training • Ability to work any of our 8-hour shift schedules during our normal business hours of Sunday - Saturday 5:00 am - 11:00 pm local time including weekends Preferred qualifications: • Call center experience • Experience with a virtual learning environment • Experience in working with digital platforms and systems (Web, Chat, Email) • Health care / insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design) Telecommuting expectations: • Reside within TX, NC, FL, GA, MO, IN, SC, AZ, KS, KY, OK • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service • Must be able to connect directly into internet - via hard wire (either directly to modem or router) • Appear on camera as requested during training, team meetings, etc • Telecommuter work is limited to the address provided as part of the Telecommuter Agreement • Telecommuting is not to be used as a substitute for childcare or dependent care. To dedicate full attention to work duties, employees must establish or continue regular child or dependent care arrangements while telecommuting Soft skills: • Ability to work in a fast-paced work environment • Anticipate taking a minimum of 50+ calls daily Physical and work environment: • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, long periods working at a computer • Appear on camera during training 100% and as requested beyond training *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.