Team Nurse - Hybrid Remote
Beth Israel Lahey Health · Centralia, WA
Job description
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. This is a hybrid remote position with occasional float in-person at our Mount Auburn Primary Care offices in the Cambridge area. Job Description: Principal Duties and Responsibilities • Act in compliance with nursing philosophy, practice standards, and qualifications. • Collaborates with physicians and midlevel providers in providing direct healthcare to patients. Evaluates client outcomes and condition changes. • Communicates and documents teaching and follow-up care with patients. Documents patients' understanding of plan/instructions. • Communicates pertinent patient information and findings to providers, associate nursing peers, and other caregivers in a timely manner. • Triages telephone inquiries, reviews lab results and diagnosis testing, and assures written patient notification of test results, missed appointments, and abnormal study follow-up when appropriate. Arranges referrals to ancillary services. • Demonstrates competency in office including testing, phlebotomy, and assists physician/midlevel provider with procedures. • Maintains and supervises the integrity of departmental logs. • Reviews and comprehends Department of Public Heath and Welfare information and recommendations for prophylaxis, treatment, and reporting of communicable diseases. Completes informational forms such as premarital and WIC. Recognizes signs and symptoms of child and domestic abuse and reports accurately. • Maintains stock of client education materials. Reviews new material available. Organizational Responsibilities • Follows hospital and departmental policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital's mission statement, code of ethics, and standard of conduct. • Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy B.91. Recognizes and respects each patient's rights to privacy, and understands that this is protected by statue. Understands that looking up patient information not needed for job duties is prohibited and is grounds for immediate dismissal. • Treats customers with courtesy and compassion and responds to requests in a timely manner. • Works effectively with members of the team so that they meet constantly changing needs and deliver care that is customer oriented and cost effective. • Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality. • Plans organizes and renders care for neonate, pediatric, adolescent, and geriatric patients within an assigned area • Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan. Patient Safety • When taking a telephone order, writes the order on the Doctor's Orders, reads the order back to the MD and document as a TORB. • When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB. • Uses only accepted abbreviations when documenting in the medical record. • Uses two unique patient identifiers prior to treatment or patient transport. • Consistently uses sharps devices as designed to prevent injury. • Complies with Isolation Guidelines; wears appropriate personal protective equipment as required by specific patient precautions. • Consistently complies with CDC Handwashing Guidelines. Cleans hands before and after patient contact, or contact with patient environment. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED • Knowledge of nursing process, theories, and clinical expertise related to patient care, normally acquired through the completion of a nursing training program at an NLN accredited school of nursing. • Current registration in the Commonwealth of Massachusetts. • Interpersonal skills to interact with patients, families, and a multidisciplinary team of healthcare personnel to resolve complex problems. • Able to acquire, through training programs and continuing education, technical knowledge related to the area. WORKING CONDITIONS • Standard office environment. • Exposure to infectious diseases, chemicals, and other toxic agents. • Computer skills required. Pay Range: $32.24 - $55.32 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled
More jobs in Centralia, WA
Licensed Psychiatric Nurse Practitioner
Headway · Centralia, WA
" Licensed Psychiatric Nurse Practitioner Wage: Up to $206.36/hour Did you know that you can build a flexible private practice on your terms as a psychiatric nurse practitioner? Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden. It's all on one free-to-use platform, no commitment required. About the role This position is for licensed psychiatric nurse practitioners looking to start or grow their private practice. Headway provides the tools, resources, and support to help you navigate insurance, streamline operations, and let you focus on what matters most - your patients. About you • You're a fully licensed psychiatric nurse practitioner with your DEA or CDS number, ANCC or AANP board certification, a valid NPI number and malpractice insurance. • You're looking to start or expand your private practice while maintaining control over your schedule, client load, and work environment. Why partner with Headway? As an independent provider with Headway, you'll gain access to: • Hassle-free insurance credentialing: Get credentialed for free in multiple states within as little as 30 days. • Increased earnings: Secure competitive rates with top insurance plans through our nationwide network. • Predictable bi-weekly payments: Receive reliable payouts directly from Headway. • Built-in EHR tools: Access real-time scheduling, secure client messaging, documentation templates, assessments, and more. • Compliance & audit support: Stay up-to-date with insurance requirements and industry regulations. • Free continuing education: Earn CEUs and expand your expertise through Headway Academy. How Headway supports your patients • Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance. • Instant verification: Clients can easily check their insurance status and get the care they need without disruption. Important Notes • This is a 1099 independent contractor role. You'll have full autonomy over your practice, including setting your hours and managing your caseload. • At this time, Headway can't support mental health professionals that aren't fully licensed. If your application was rejected for incomplete licensure, you're welcome to reapply once you have a valid license. About Headway We make it easy for mental health providers to take insurance by credentialing you with the nation's largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. With Headway, you can finally focus on what matters most: providing life-changing care. We'll take care of the rest.
42A Human Resources Specialist
Army National Guard · Centralia, WA
When a Soldier has a question about benefits, policy, or needs help with a sensitive issue, the Army National Guard’s Human Resources Specialist is the primary go-to person.As an HR Specialist, you will help Soldiers develop their Guard careers and provide personnel support and assistance to all d
Telecommuting Position This position is national remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum Insight is improving the flow of health data and information to create a more connected system. We removefriction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. We are continually searching for people like you to help us provide the most innovative health care services. Join a team that will make you feel valued and discover the meaning behind: Caring. Connecting. Growing together. Positions in this function are responsible for providing expertise and customer service support to callers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. This job requires working independently and most tasks are not continuously reviewed by others. Supervision/guidance is required for higher level tasks. This position is full-time. Employees are required to have flexibility to work any 8-hour work shifts between the hours of 8:00 AM - 5:30 PM PST, Monday through Friday. This may not necessarily be within your time zone in which you reside as it is based upon client need and the time zone in which the client operates. This will be on the job training and the hours during training will be during normal business hours. Primary Responsibilities: • Answers inbound phone calls while providing a high-quality patient/caller experience. • Reviewing patient liability questions and concerns. • Schedules, reschedules and cancels appointments. • Performs referral coordination including completing Open Referrals and/or referral tracking queue. • Works all assigned work timely according to department standards and documents all actions in the system. • Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases. • Responds to general information requests and/or inquiries from patients, physicians, medical offices and other callers. • Communicates effectively and in a professional manner. • Processes all work-related responsibilities in an efficient, timely and accurate manner. • Other duties as assigned. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED • Must be 18 years of age OR older • 1+ years of experience in a call center or high volume call environment, handling customer service inquiries related to healthcare • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications • Flexibility to work any 8-hour shifts between the hours of 8:00 AM - 5:30 PM PST. This may not necessarily be within your time zone in which you reside as it is based upon client need and the time zone in which the client operates. Preferred Qualifications: • Experience using EPIC Telecommuting Requirements: • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy. • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: • Time Management • Attention to Detail • Empathy *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Customer Service Representative I (2796)
CaliforniaChoice · Centralia, WA
Purpose of Position: The Customer Service Representative I handles calls from customers to resolve, educate, follow-up and respond to questions regarding California Choice/Choice Builder plan administration and procedures groups, members, brokers and general agencies. Essential Functions: • Understanding of company policies and procedures as they apply to California Choice/Choice Builder plans. • Answers questions by telephone from groups regarding new hires, billings, rates, supplies, administrative procedures, etc. • Educates, via telephone, employees/dependents regarding PCP's, ID cards, RX problems, administrative procedures, dependent coverage, address changes, etc. • Follows-up on calls and emails from brokers regarding problems that their groups are experiencing with providers. • Ability to interact with brokers, general agents and sales representatives on a daily basis and must be able to answer questions regarding California Choice processes. • Responds to calls from providers to confirm eligibility and benefits. • Verifies enrollments and resolves issues with carriers. • Expedites processing of members enrollment with carrier if urgent services are needed. • Review and submit appeal requests from groups. • Review /Audit group billing and explain to clients in clear and accurate manner. • Document calls in call tracking system. • Departmental standard requires each Customer Service Representative to provide Service of Unequalled Excellence to all callers by maintaining an average of 90% or greater on Call Reviews. • Answer at least 100% of the daily call volume average. • Provide clear and explicit documentation while maintaining percentage at a level of 90% or higher daily. • Make busy time of 20 minutes or less per day. • Meet department standards for quality and quantity of work. • Meet department and team standards for turnaround times. • Adhere to all HIPAA (Health Insurance Portability and Accountability Act) and PHI (Personal Health Information) guidelines. • On-site regular attendance and punctuality are essential functions of the job. • Performs other business tasks or functions as assigned. Knowledge, Skills & Abilities Required: • At least two (2) years of customer service experience preferred. • Knowledge of the health insurance industry and customer service experience preferred. • Ability to handle irate customers in a courteous, patient, calm and positive manner while maintaining a high quality and quantity of work. • Experience in handling high call volume. • CA Life & Health license required. If successful applicant does not have insurance license, it is required to obtain one within six (6) months of date of hire. • Must have excellent verbal and written communication skills, especially under pressure. • Must be computer literate in Microsoft Word, Excel and Outlook. Accurate data entry skills a must. Typing at 55 WPM or more. • Must be able to work in a fast-paced environment where deadlines are a priority and handling multiple assignments simultaneously. • Problem Solving Skills required. • Must have a proficient knowledge of the English language. • Proficient knowledge of the Spanish language is a plus. If hired as a Bilingual representative, Language Assistance Certification is required every two (2) years. Additional Competencies: Action Oriented, Approachability, Customer Focus, Humor, Listening, Patience, Self-Knowledge, Technical Learning, Time Management, Written Communication In addition to the KSAs and Additional Competencies listed above, there are more competencies related to this position. Please refer to the Individual Contributor - Associate competency addendum. Educational Requirements: • High school diploma or equivalent required. Physical Requirements: Must be able to sit for extended periods of time and occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 10 pounds occasionally.