$20–$30/hr
Concierge Receptionist - Full Time - Remote
Sollis Health · Centralia, WA
Job description
Concierge Receptionist - Full Time - Remote Remote As a Concierge Receptionist at Sollis Health, you will be the first point of contact for our members and patients in their time of need, creating a welcoming and personable first impression as you assist them in scheduling their medical appointments. You will be responsible for managing our phone lines and addressing member concerns in real time, demonstrating agility while ensuring a welcoming environment for our high-caliber clientele. Full Time Remote Opportunity - Monday-Friday - 10am - 6:00 pm EST The role is open to remote work in the following states only: California, Colorado, Connecticut, Florida, Illinois, Louisiana, Maryland, Nevada, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington and Wisconsin. As a Concierge Receptionist at Sollis Health, you will be the first point of contact for our members and patients in their time of need, creating a welcoming and personable first impression as you assist them in scheduling their medical appointments. You will be responsible for managing our phone lines and addressing member concerns in real time, demonstrating agility while ensuring a welcoming environment for our high-caliber clientele. Responsibilities: • Answer incoming patient calls, text messages, patient portal communications and emails within departmental goals and SLAs and provide accurate responses. • Handle tasks within Sollis' task management system, Navigator, in a timely and efficient manner, completing each task thoroughly. • Understand regional nuances such as clinic hours, on-site services etc., to better assist members and direct requests to appropriate team members. • Book appointments based on the patient's desired time and location accommodating their requests based on company policy • Keep up to date with Sollis marketing promotions, offerings, changes etc, to enhance the member experience. • Act as a cross-functional liaison between departments including but not limited to, Care Navigation, Operations, Medical, Revenue and Billing. • Screen patients to obtain demographic and appointment information and input it into our CRM and our EHR. • Maintain a professional, positive, and poised attitude when interacting with members. • Ensure that all policies and procedures are closely followed to provide a high-quality patient experience • Performs related duties as required Experience We believe extraordinary people come from a variety of backgrounds, but ideally we would expect that you have: • High School degree or higher • 1-3 years of customer service, hospitality, medical office, concierge or related experience. • Excellent administrative background, especially in managing customers on the phone required. • Strong database and systems skills required. Skills To be successful in this role, candidates will demonstrate the following: • Exceptional organizational and interpersonal skills • Ability to efficiently execute (and often improve) established office routines and policies. • Excellent attention to detail and a conscientious personality type • Excellent communication skills and the ability to work cross-functionally among departments and teams • Ability to think and work independently Compensation Range: $20-$30 per hour This is the range of pay in New York and California. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of these locations. Furthermore, actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc. About Sollis Health Sollis Health is the first and only medical membership that's on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms. Our members never wonder if it's a "real" emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that's all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.
More jobs in Centralia, WA
Telephonic Triage Nurse
Gentiva Hospice · Centralia, WA
Overview Answer with Care. Guide with Compassion. Support Every Step. We are seeking a dedicated Telephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. If you're an experienced, compassionate RN with strong clinical judgment and excellent communication skills, we invite you to bring your expertise home-literally. About the Role: The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes assessing symptoms, prioritizing calls, managing urgent care needs, and determining when an in-person visit is necessary. Key Responsibilities: • Receive and respond to calls for assigned hospice service areas • Prioritize urgent needs and assess callers' symptoms to guide care decisions • Assign on-call staff or provide treatment guidance per Plan of Care • Provide education, emotional support, and continuity of care • Collaborate with the interdisciplinary team to manage symptoms and avoid crises • Document all calls accurately in electronic medical record systems • Promote patient/family choices and quality of life at end of life • Participate in Quality Assessment and Performance Improvement programs • Maintain professional and compassionate communication with all stakeholders • Provide triage coverage for multi-state/multi-agency network About You Qualifications: • Graduate of an accredited nursing program • Current Registered Nurse (RN) license in a NLC Compact State • Three (3) years of clinical nursing experience • At least two (2) years of experience in hospice, oncology, long-term care, or home health • Bachelor's degree in nursing (BSN) preferred • Prior experience in telephone triage strongly preferred • Proficiency in EMR systems and Microsoft Office Suite • Current CPR certification, valid driver's license, and automobile insurance Work From Home Requirements: • Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload) • Dedicated, quiet workspace • Comfortable wearing a headset up to 12 hours • Ability to navigate multiple computer screens (dual monitors + laptop) • Ability to report to nearest Gentiva branch if needed due to equipment issues Skills and Traits for Success: • Deep knowledge of hospice care and end-of-life needs • Strong patient assessment and communication skills • Ability to remain calm, clear, and compassionate in emotional or urgent situations • Adaptable, dependable, and solutions-focused • Strong documentation and time management capabilities • Sensitivity to diverse backgrounds and experiences We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): • Competitive Pay • 401(k) with Company Match • Career Advancement Opportunities • National & Local Recognition Programs • Teammate Assistance Fund Additional Full-Time Benefits: • Medical, Dental, Vision Insurance • Mileage Reimbursement or Fleet Vehicle Program • Generous Paid Time Off + 7 Paid Holidays • Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) • Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) • Free Continuing Education Units (CEUs) • Company-paid Life & Long-Term Disability Insurance • Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Ready to support patients when it matters most? Apply now and bring your nursing skills home. Make every call count. Legalese • This is a safety-sensitive position • Employee must meet minimum requirements to be eligible for benefits • Where applicable, employee must meet state specific requirements • We are proud to be an EEO employer • We maintain a drug-free workplace Location Gentiva Hospice Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us - from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: • Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon • Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care • Home health care: Heartland Home Health • Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized - and kindness is celebrated.
Call Center Representative
CommonSpirit Health · Centralia, WA
Job Summary and Responsibilities This position has the option to work remote after a 4-week minimum onsite training at the Edmonds Call Center in Edmonds, WA. The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. • Represents VMMC during initial phone contact by providing patients with appointments, information and other operation support services. • Provides a high level of customer service in a manner consistent with VMMC's mission, goals and service standards. • Answers incoming requests and assists patients based on their needs. Schedules, cancels and reschedules patient appointments by assessing caller's specific needs through probing questions while maintaining patient confidentiality and simultaneously providing each caller with extraordinary and efficient customer service. • Communicates efficiently and effectively with the clinical care team, written or verbally, on behalf of the patient. "We deliver inspired people to do meaningful work." Job Requirements • 6 months of office and/or call center, customer service or healthcare experience • Familiarity with medical terminology and proficient in Microsoft Office products • Previous call center or health care or customer service experience preferred • Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail • Ability to problem solve and multi-task; keep confidences; knowledge of scheduling parameters, insurance concepts and patient registration software • Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions • Ability to meet and exceed service components of this position; knowledge of how to handle calls that are emergent in nature • Proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding) • Demonstrated basic telephone skills (transfer, conference, placing a patient on hold) • Excel in a team based environment with a positive attitude; comfortable with ambiguity and the ability to be flexible We are an equal opportunity/affirmative action employer. Where You'll Work Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. While you're busy impacting the healthcare industry, we'll take care of you with benefits that include: • Health/dental/vision • FSA and HSA spending accounts • 2 retirement plans • Paid vacation and sick time • Adoption assistance • Wellness program Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the most livable cities in the nation, you will find that an opportunity with Team Medicine is one worth taking.
$40/hour - Contract for 6 months Must reside in TX Full time remote Candidates must be based in TX. RN working in the insurance or managed care industry using medically accepted criteria to validate the medical necessity and appropriateness of the treatment plan. pay rate is $40/hour This position is responsible for performing initial, concurrent review activities; discharge care coordination for determining efficiency, effectiveness and quality of medical/surgical services and serving as liaison between providers and medical and network management divisions. Collects clinical and non-clinical data. Verifies eligibility. Determines benefit levels in accordance to contract guidelines. Provides information regarding utilization management requirements and operational procedures to members, providers and facilities. Registered Nurse (RN) with valid, current, unrestricted license in the state of operations. * 3 years of clinical experience in a physician office, hospital/surgical setting or health care insurance company. * Knowledge of medical terminology and procedures. * Verbal and written communication skills. PREFERRED JOB REQUIREMENTS: * Utilization management experience * MCG or InterQual experience
Remote Position This position is national remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime. We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule or will be discussed on your first day of employment. Primary Responsibilities: • Demonstrate understanding of internal / external factors that may drive caller questions / issues (e.g., recent plan changes, mass mailings, call directing / rerouting, weather emergencies) • Ask appropriate questions and listen actively to identify underlying questions / issues (e.g., root cause analysis) • Gather appropriate data / information and perform initial investigation to determine scope and depth of question / issue • Identify and coordinate internal resources across multiple departments to address client situations, and escalate to appropriate resources as needed • Proactively contact external resources as needed to address caller questions / issues (e.g., providers, labs, brokers) • Utilize appropriate knowledge resources to drive resolution of applicable questions / issues (e.g., websites, CRM tools, Onyx, Siebel, knowledge bases, product manuals, SharePoint) • Identify and communicate steps / solutions to caller questions / issues, using appropriate problem-solving skills and established guidelines, where available (e.g., workarounds, descriptions of relevant processes) • Offer additional options to provide solutions / positive outcomes for callers (e.g., online access to relevant information, additional plan benefits, workarounds for prescription delays) • Make outbound calls to resolve caller questions / issues (e.g., to callers, providers, brokers, pharmacies) • Drive resolution of caller questions / issues on the first call whenever possible (e.g., first-call resolution, one-and-done) • Ensure proper documentation of caller questions / issues (e.g., research conducted, steps required, final resolution) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent work experience • Must be 18 years of age OR older • 1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools • Health care experience with primary / specialty appointments OR health plans • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications • Ability to work any of our full time, 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST from Monday - Friday, including the flexibility to work occasional overtime given the business need Preferred Qualifications: • Bilingual fluency in English and Spanish • Experience with working in EPIC system • Experience with working in a remote position Telecommuting Requirements: • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.) • Ability to connect directly into internet - via hard wire (either directly to modem or router) *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.