Customer Service Mon-Fri

68W Health Care Specialist

Army National Guard · Centralia, WA

Be the first line of defense against injury and illness of civilians after natural disasters, and the Soldiers who serve and protect our Nation every day.As a Health Care Specialist in the Army National Guard, you will experience a fulfilling role as an expert caretaker on and off the battlefield.Yo

Call Center Representative

CommonSpirit Health · Centralia, WA

Job Summary and Responsibilities This position has the option to work remote after a 4-week minimum onsite training at the Edmonds Call Center in Edmonds, WA. The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. • Represents VMMC during initial phone contact by providing patients with appointments, information and other operation support services. • Provides a high level of customer service in a manner consistent with VMMC's mission, goals and service standards. • Answers incoming requests and assists patients based on their needs. Schedules, cancels and reschedules patient appointments by assessing caller's specific needs through probing questions while maintaining patient confidentiality and simultaneously providing each caller with extraordinary and efficient customer service. • Communicates efficiently and effectively with the clinical care team, written or verbally, on behalf of the patient. "We deliver inspired people to do meaningful work." Job Requirements • 6 months of office and/or call center, customer service or healthcare experience • Familiarity with medical terminology and proficient in Microsoft Office products • Previous call center or health care or customer service experience preferred • Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail • Ability to problem solve and multi-task; keep confidences; knowledge of scheduling parameters, insurance concepts and patient registration software • Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions • Ability to meet and exceed service components of this position; knowledge of how to handle calls that are emergent in nature • Proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding) • Demonstrated basic telephone skills (transfer, conference, placing a patient on hold) • Excel in a team based environment with a positive attitude; comfortable with ambiguity and the ability to be flexible We are an equal opportunity/affirmative action employer. Where You'll Work Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. While you're busy impacting the healthcare industry, we'll take care of you with benefits that include: • Health/dental/vision • FSA and HSA spending accounts • 2 retirement plans • Paid vacation and sick time • Adoption assistance • Wellness program Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the most livable cities in the nation, you will find that an opportunity with Team Medicine is one worth taking.

Customer Service Rep Associate

Corewell Health · Centralia, WA

Job Summary Inbound call center to assist and educate members, employer groups, providers, colleagues, and/or agents of health plan benefits with accessing services, facilitating and resolving problems, understanding claims, billing and coding, along with other questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc. Essential Functions • Analyzes, evaluates, resolves and responds to service inquires from members, providers, employer groups, colleagues, agents, Elite agents (customers), and others within departmental guidelines. Professional and pleasant interactions are ongoing expectations. • Partnering with internal and external resources, promptly provides customers with information and education concerning benefit clarification, eligibility requirements, verification, authorization, billing and claim status. • Promptly identifies and resolves or escalates customer concerns or complaints to achieve positive outcomes. Places outbound welcome calls to members to educate them on their benefits as needed. Assists walk-in members and agents if assigned by leadership. • Adheres to established procedure and quality guidelines in support of Priority Health service promise, key drivers, performance indicators, as well as Corporate values and codes of excellence. Identifies potential trends or issues that impact health plan members and works with coworkers and leadership resources to suggest process improvements. • Assists members with administrative issues, such as submitting enrollment record changes, providing letter explaining coverage or benefits, and obtaining and relaying certain member information to other departments as needed. • Facilitates claims resolution through follow-up on member calls and correspondence received to appropriate departments. • Effectively tracks and/or documents all service interactions with customers within appropriate systems according to guidelines. • Develops and maintains behaviors of productivity, availability to customers, and adherence to work schedule. • Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. • Performs other duties as assigned. Qualifications Required • High School Diploma or equivalent • 1 years of relevant experience customer-facing service on phone or face to face; customer service, high volume call center, medical billing, insurance environment relevant to benefits, provider contracting, claims processing, and/or managed health care Preferred • Associate's degree About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you • Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. • On-demand pay program powered by Payactiv • Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! • Optional identity theft protection, home and auto insurance • Traditional and Roth retirement options with service contribution and match savings • Eligibility for benefits is determined by employment type and status Primary Location SITE - 1700 Magnavox Way Suite 201 - Fort Wayne Department Name Physicians Health Plan of Northern Indiana Admin - PH Managed Benefits Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8 a.m. to 5 p.m. Days Worked Monday to Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.

Customer Service Representative This position is remote in TX, NC, FL, GA, MO, IN, SC, AZ, KS, KY, or OK. You will have the flexibility to work remotely as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions ofpeople live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Customer Service Representative position is full-time based on an anticipated schedule of (40 hours/week), Sunday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00 am - 11:00 pm local time, with set break and lunch times. During peak season and when deemed necessary for business needs, you will be required to work occasional overtime including a 6th day and one (1) weekend day shift. We offer 3 - 4 weeks of paid training where 100% attendance is required. The hours during training will be Monday - Friday at 8:00 am - 5:00 pm CST with break and lunch times set by the business. Training will be conducted virtually from your home; being on camera will be required 100% during training and as requested by leadership. When on camera, you must be visible from your shoulders up. Shift bids (schedule reassignments) occur 1-2 times per year, depending on business needs. During the shift bid process, your schedule will change. You will have the option to rank your preferred schedules, and the awarded schedule will be determined based on individual performance and metric ranking. Primary Responsibilities: • Respond to 60 - 80 incoming calls from customers or pharmacies inquiring about home delivery pharmacy or pharmacy benefits • Ask appropriate questions and listen actively while documenting required information in computer systems • Occasionally make outbound calls to customers for follow-ups You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. We offer monthly bonus incentives and an opportunity to promote within the first year in the role for eligible candidates. Required Qualifications: • High School Diploma / GED • Must be 18 years of age OR older • 1+ years of customer service experience • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications • Basic knowledge of Microsoft Office: Microsoft Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet) • Ability to attend 3 - 4 weeks of training with 100% attendance and ability to be on camera throughout duration of training • Ability to work any of our 8-hour shift schedules during our normal business hours of Sunday - Saturday 5:00 am - 11:00 pm local time including weekends Preferred Qualifications: • Call Center experience • Experience with a virtual learning environment • Experience in working with Digital platforms and systems (Web, Chat, Email) • Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design) Telecommuting Expectations: • Reside within TX, NC, FL, GA, MO, IN, SC, AZ, KS, KY OK • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service • Must be able to connect directly into internet - via hard wire (either directly to modem or router) • Appear on camera as requested during training, team meetings, etc • Telecommuter work is limited to the address provided as part of the Telecommuter Agreement • Telecommuting is not to be used as a substitute for childcare or dependent care. To dedicate full attention to work duties, employees must establish or continue regular child or dependent care arrangements while telecommuting Soft Skills: • Ability to work in a fast-paced work environment • Anticipate taking a minimum of 50+ calls daily Physical and Work Environment: • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, long periods working at a computer • Appear on camera during training 100% and as requested beyond training *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.