Front Desk Agent- Full Time

Job description

Job Type Full-time Description • Register and assign rooms to guests. • Issue room key and escort instructions to Guest Service Agent or directly to guest. • Sort, and track incoming mail and messages. • Transmit and receive messages using all communication avenues. • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. • Keep record of room availability and rate. • Compute bill, collect payment, and make change for guests. • Make, confirm, and cancel reservations via all communication avenues. • Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. • Make reservation, transportation, or entertainment reservations for guest. • Deposit guest valuables in hotel safe deposit box. • Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. Requirements • Must have hotel experience. • Must have a comprehensive knowledge of all hotel departments and functions. • Must have good mathematical and computer skills. • High school education required. Relevant training and experience and additional education preferred. • CPR and first aid training preferred. • Additional language ability preferred. • Adjusts to high-pressure conditions and is open to change. • Assumes responsibility for personal growth and development. • Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. • Understands and communicates the Stepstone Mission and Core values. • Expresses ideas and conveys information clearly, effectively, and professionally. • Actively listens to others. • Conveys company information, decision, or problems to appropriate parties on a timely basis. • Works to resolve disagreements and is respectful of peers and co-workers. • Minimum lifting of 20 pounds. • Pushing, bending, stooping, upward reaching, manual dexterity. • Hearing, writing, reading. • Minimum pulling of 20 pounds. • Other duties may be assigned Salary Description 14-15 BOE