Customer Service Representative

Porter/ Ambassador/ Remote Service Driver/ Valet

Jack Schmitt Ford of Collinsville · Centralia, WA

Porter/Ambassador/Remote Service Driver/Valet The Porter/Ambassador/Remote Service Driver/Valet at Jack Schmitt Ford, Inc. plays a crucial role in ensuring a seamless and positive experience for our customers. This position involves providing exceptional service by assisting customers with their vehicles, managing parking logistics, and facilitating remote service requests. The ideal candidate will be responsible for maintaining the cleanliness and organization of the parking area while ensuring that vehicles are handled with care and respect. Additionally, this role requires effective communication with both customers and team members to ensure that all service needs are met promptly. Ultimately, the success of this position contributes significantly to customer satisfaction and the overall reputation of our dealership. Minimum Qualifications: • High school diploma or equivalent. • Valid driver's license with a clean driving record. • Ability to lift and move items up to 50 pounds. Preferred Qualifications: • Previous experience in a customer service role, particularly in the automotive industry. • Familiarity with vehicle operation and basic maintenance. • Strong organizational skills and attention to detail. Responsibilities: • Greet customers upon arrival and assist them with their vehicles in a courteous and professional manner. • Manage the parking area efficiently, ensuring that vehicles are parked safely and in an organized manner. • Facilitate remote service requests by coordinating with service staff and ensuring timely vehicle pick-up and drop-off. • Maintain cleanliness and organization of the parking lot and service areas, including regular inspections and upkeep. • Communicate effectively with customers and team members to address any inquiries or concerns regarding vehicle services. Skills: The required skills for this position include excellent customer service abilities, which are essential for creating a welcoming environment for customers. A valid driver's license is crucial as the role involves driving various vehicles, requiring a strong understanding of vehicle operation. Organizational skills are utilized daily to manage the parking area effectively, ensuring that vehicles are parked safely and efficiently. Attention to detail is important for maintaining the cleanliness of the parking lot and service areas, which directly impacts customer perceptions. Preferred skills, such as familiarity with the automotive industry, enhance the candidate's ability to address customer inquiries and provide informed assistance.

$17.50–$18/hr

Customer Service Representative

INNOVA · Centralia, WA

Job Title: REMOTE Customer Service Representative (Pharmaceutical Company) Job Type: Full-Time Location: REMOTE Schedule: 40 hours per week (CST TIME) / day shift 930am - 6pm CST Compensation: Up to $17.50-18 per hour Have to take a typing test, 40 WPM Needed!! Job Summary We are seeking a dedicated and patient-focused Customer Service Representative to support the daily operations of a fast-paced call center environment. In this role, you will assist patients with their prescription needs, provide education on medications and pricing, and ensure a seamless and supportive ordering experience. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional service to ensure no patient is left behind. This organization partners with healthcare providers to help patients access affordable medications delivered directly to their homes, particularly when prescriptions may no longer be covered by insurance. Key Responsibilities Patient Support & Communication • Manage inbound and outbound calls in a professional and timely manner • Provide clear, empathetic communication while following established guidelines • Educate patients on prescriptions, pricing, and the ordering process • Identify patient needs and provide accurate solutions or alternatives • Build strong, trust-based relationships through high-quality customer care Order Processing & Documentation • Accurately process prescription orders • Maintain detailed documentation of patient interactions in the system • Ensure compliance with company policies and procedures • Research and resolve order discrepancies or account concerns Performance & Team Collaboration • Meet individual and team qualitative and quantitative goals • Contribute to a collaborative, goal-oriented team environment • Participate in call quality reviews, coaching sessions, and feedback discussions • Support the mission of ensuring every patient receives the support they need Continuous Improvement & Training • Attend training sessions to enhance product knowledge and service skills • Apply coaching and feedback to improve performance • Stay current on workflow updates, policy changes, and system enhancements Qualifications • Previous customer service or call center experience preferred • Strong phone presence and active listening skills • Excellent verbal communication skills with a professional and empathetic tone • Ability to multitask, prioritize responsibilities, and manage time effectively • Customer-focused mindset with adaptability to different personalities • Comfortable working in a performance-driven environment • Basic computer proficiency and accurate data entry skills Compensation & Benefits • Health, Dental, and Vision Insurance • 401(k) with company matching • Paid Time Off and Holidays • Flexible Spending Account (FSA) • Employer-Paid Life Insurance • Ongoing Training & Development Programs Work Environment • Full-time position • In-office training required for a minimum of one month (if local) • Eligible for hybrid remote schedule after successful completion of training (typically 90 days) If you are passionate about helping others and thrive in a structured, goal-oriented environment, we encourage you to apply today. #KHOK

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Customer Services Support Operator Location(s): Cary, NC (Hybrid: Tuesday-Thursday in office) Description Apply now for the position of Customer Account Order Professional, and you will be responsible for managing customer accounts and ensuring the seamless processing and fulfillment of diagnostic orders. This role focuses on maintaining high levels of customer satisfaction through effective communication, problem-solving, and process management. The ideal candidate will have strong organizational skills, attention to detail, and the ability to work collaboratively with various departments. Your role: • Order Management: • Oversee the entire order-to-delivery process for assigned customer accounts. • Ensure accurate and timely entry of customer orders into the system. • Using dashboards and reports, monitor and track orders to ensure timely delivery and fulfillment. • Customer Relationship Management: • Act as the main point of contact for customer inquiries related to orders including but not limited to written requests and phone inquiries. • Develop and maintain strong relationships with key customer accounts. • Understand process and system complexities to resolve customer issues and concerns professionally in a timely and effective manner. • Understand the customer's internal processes and business needs while delivering solutions within our established processes and business requirements. • Coordination and Collaboration: • Work closely with sales, marketing, logistics, and production teams to coordinate order fulfillment. • Communicate order status, delays, and any issues to customers proactively. • Collaborate with the finance department to resolve any billing or payment issues. • Conduct meetings and presentations to educate healthcare professionals about our processes, systems, and self-service tools. • Data Management and Reporting: • Maintain accurate records of customer orders, accounts, interactions, and transactions. • Generate and act on reports that provide order status, delivery performance, and customer satisfaction. • Analyze order data to identify trends, issues, and opportunities for improvement. • Process Improvement: • Ability to adapt to rapidly changing processes and environments • Identify areas for improvement in the order management process. • Implement best practices to enhance efficiency, accuracy, and customer satisfaction. • Participate in cross-functional projects aimed at improving the overall order-to-cash process. Your expertise: • Education and Experience: • Bachelor's degree in Business Administration, Supply Chain Management, or a related field or equivalent experience. • Minimum of 2-5 years of experience in order management, customer service, or account management. • Skills and Competencies: • Strong understanding of order processing and supply chain management principles. • Proven track record of success in account/customer management. • Strong interpersonal and communication skills, with the ability to build rapport and trust with customers. • Comfortable working in ambiguity: able to adjust priorities quickly, learn fast, and stay productive through frequent change • Brings a positive, solutions-first attitude: stays steady under pressure and helps the team stay grounded during high-volume or high-change periods. • Enjoys special projects and taking ownership: raises hand for new initiatives, testing, documentation, and process fixes • Detail-oriented with strong organizational and time-management skills. • Ability to work independently and as part of a team. • Problem-solving skills with a proactive approach to addressing issues. Preferred qualifications: • Experience in the healthcare or medical device industry. • Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint). • Ability to understand complex healthcare products and services and effectively communicate their value to customers. • Experience in identify problems and trends and successfully implementing solutions, including process improvements and system enhancements. Experience Required: • 0-3 years of customer service experience, or an equivalent combination of education and experience Working Hours: • 08:30 AM - 05:00 PM (Hybrid schedule as noted above). Must-Have Skills: • Excel • Customer service experience • Microsoft platforms • Client management systems • Reporting and analysis Nice-to-Have Skills: • SAP Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

Case Manager RN - Field

CVS Health · Centralia, WA

Case Manager RN We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This is a full-time field teleworker position that requires West Virginia residency. Travel is required 50% of the time or more, in the Central region of WV. Field based travel locations may include member homes, residential treatment facilities, group homes, shelters, and detention facilities. Qualified candidates must reside in the region, in one of the following counties: Roane, Calhoun, Gilmer, Kanawha, Clay, Braxton, Fayette, Nicholas, or Webster. The Case Manager RN (CM RN) is responsible for telephonically and/or face to face assessing, planning, implementing, and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate the member's overall wellness. Develops a proactive course of action to address issues presented to enhance the short and long-term outcomes as well as opportunities to enhance a member's overall wellness through integration. Services strategies policies and programs are comprised of network management and clinical coverage policies. This position is heavy community-based with some onsite presence at Department of Health and Human Resources (DHHR) offices. Schedule is Monday – Friday, 8am-5pm, standard business hours. No nights, weekends, or holidays. A flexible work schedule may be available after 6 months of service and with demonstrated performance and attendance. Fundamental Components: • Conducts face to face member visits • Using clinical tools and information/data review, conducts an evaluation of member's needs and benefit plan eligibility and facilitates integrative functions as well as smooth transition to Aetna programs and plans. • Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues. • Assesses information from various sources to address all conditions including co-morbid and multiple diagnoses that impact functionality. • Reviews prior claims to address potential impact on current case management and eligibility. • Using a holistic approach assess the need for a referral to clinical resources for assistance in determining functionality. • Consults with supervisor and others in overcoming barriers in meeting goals and objectives, presents cases at case conferences for multidisciplinary focus to benefit overall claim management. • Utilizes case management processes in compliance with regulatory and company policies and procedures. • Utilizes interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversation. • Effective communication skills, both verbal and written. • Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment. Required Qualifications • Registered Nurse with current unrestricted West Virginia (WV) license or Registered Nurse with current unrestricted WV or "multi-state privilege" license • 5+ years' clinical practice experience • 2+ years' experience with personal computer, keyboard, mouse, multi-system navigation; and MS Office Suite applications (Outlook, Word, Excel, SharePoint, Teams) • Must possess reliable transportation and be willing and able to travel in the assigned region 50% or more, of the time. Mileage is reimbursed per our company expense reimbursement policy Preferred Qualifications • Medicaid experience. • Waiver experience • Foster care experience • Crisis intervention skills • Managed care/utilization review experience • Certified Case Manager (CCM) certification • Case management experience in an integrated model • Case management and discharge planning experience • Familiarity with QuickBase • BSN degree preferred Education Associate's degree in nursing or nursing diploma required Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $54,095.00 - $116,760.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.