Customer Success Specialist - Modern Retail
CDK Global · Centralia, WA
Job description(tap to read)
Field Based Position - Must Reside Near a Major Airport The Customer Success Specialist is responsible for providing best in class customer service to clients through product, workflow and industry expertise. Assisting the client's dedicated CSM, The Customer Success Specialist's responsibility is to use product-specific knowledge to demonstrate the value of CDK products by providing customers with solutions to their operational needs. Responsibilities • Develops a productive working relationship with CSM team, partnering successfully to deliver best-in-class customer service to low touch clients. Partners with client's dedicated CSM to provide product-specific expertise in an effort to grow CDK product adoption. • Discuss and demonstrate CDK product functionality and industry insights at a basic level • Provide customers with guidance, helping them to achieve basic industry standards • Follow established product understanding and utilization benchmarks that are achievable & guide customers on best practices to meet those benchmarks • Complete client training, consultation, operational adjustment or best practice requests to drive additional value and utilization for CDK clients • Escalate blockers to Customer Care, ensuring client is able to achieve visible value and utilization • Utilize opportunities to continue growth and knowledge base on the CDK suite of products. • Utilize training resources and provide reference documentation to customer • Participate in scaled webinars to customers • Ensure a high level of consistent documentation of dealer engagements relating to improved performance as a result of targeted training, new product expansion, and issue resolution • Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers. Qualifications • Strong communication skills with peers as well as clients, both oral as well as written. • High sense of urgency. Handles high stress interactions and situations and is able to de-escalate appropriately using empathy • Time management and completion of tasks to a definite deadline • Ability to work and influence both internal and external stakeholders • Outstanding customer service skills • Organization and prioritizations skills • Effective at engaging and articulating value • Good relationship and collaboration skills to engage senior level dealership associates • Familiarity with dealership systems and operations • Strong understanding of one CDK product suites • Associate's Degree or equivalent experience • Minimum 3 or more years of experience in Auto industry. • Travel up to 80% Preferred Qualifications • 3+ years of retail automotive experience preferred • Bilingual (Spanish) proficiency preferred • Familiarity with CDK's org structure, solutions, implementation and service models • Some automotive knowledge (Areas of the dealership and Dealer workflows) • BA/BS preferred Salary Range: $65,500 - $83,500 CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to: • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.
Restaurant Delivery - Work With DoorDash
DoorDash · Centralia, WA
Social security number (only in the US).
$85k–$110k/yr
$85 - $110K /Yr! Hiring CDL-A Truck Drivers - Quick Apply!
Hiring Drivers Now · Centralia, WA
Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
Systems Development Engineer 5 - Creative Compute and Storage
Netflix · Centralia, WA
At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what's next. The Creative Compute and Storage team designs, develops, and delivers technology infrastructure globally for the evolving needs of our creatives. As we continue to expand our content creation globally, we are looking for the best and brightest engineering talent to be part of our growth. Our team is looking for a Senior Systems Development Engineer with deep storage expertise to be part of the development and build-out of our purposefully developed infrastructure platforms. You will own the design, automation, and reliability of the large-scale, high-performance storage systems that sit at the heart of content creation, working with internal engineering teams, technical creatives, production teams, and external vendors around the world to deliver amazing technology experiences for our creative users. We are looking for an experienced engineer who brings a broad set of technical skills and achievements, a development and automation-focused mindset to solving problems, and unique career and life experiences to join our teams as we continue to evolve entertainment around the world. Be sure to review our culture page and long-term view to learn more about the unique Netflix culture and the opportunity to be part of our team. As a member of the team, you will... • Work with a broad group of engineering teams, internal and external partners, and creative teams to design, develop, implement, and support a broad collection of technology solutions for content creation at Netflix. • Own the architecture, deployment, and lifecycle of our high-performance storage platforms, including Dell PowerScale (OneFS) and NetApp (ONTAP), spanning file, block, and object workloads across globally distributed sites. • Automate the full provisioning and configuration lifecycle of storage infrastructure using Terraform and infrastructure-as-code practices, treating storage as code with versioned, repeatable, and auditable deployments. • Build and own observability for the storage fleet, including metrics, logging, tracing, capacity and performance dashboards, and proactive alerting that surface issues before they impact creative users. • Design and build services to improve experiences and productivity for a broad range of content creative populations (e.g. post-production, animation, visual effects, etc.). • Work in a uniquely challenging global infrastructure space with challenges far larger than almost any other studio in the world. • Be empowered to build and develop new solutions to long-standing entertainment industry challenges. • Entrusted for developing, scripting, and automating solutions to improve the efficiency and functionality of our production systems. This includes deploying these solutions and ensuring their successful integration within the existing system architecture. • Participate in storage system upgrades, data migrations, and troubleshooting tasks to maintain optimal system performance. The candidate should be able to identify potential issues, develop effective solutions, and implement them to ensure system reliability and stability. About you • You have a minimum of 5 years of experience in building and developing compute, storage, and connectivity tooling to deliver product experiences for end-users. • You have deep, hands-on expertise operating and automating enterprise storage platforms at scale, with strong production experience in Dell PowerScale / OneFS and/or NetApp / ONTAP (SMB/NFS, snapshots, replication, tiering, quotas, and performance tuning). • You manage infrastructure as code, with strong Terraform skills (modules, state, providers) and a track record of automating storage and adjacent infrastructure provisioning. • You are able to dissect large complex systems into sub-components, understanding each component's additive value to the overall solution and able to optimize them both individually and collectively. • You have a passion for automation, efficiency and scale; consistently driving operational excellence. • You have a deep technical understanding of large-scale computing infrastructure; operating systems; high-performance file, block, and object storage technologies (PowerScale OneFS, NetApp ONTAP, and similar); scaled networking challenges; or any of the above. • You enjoy and can effectively work collaboratively with business and product teams to develop product plans and roadmaps and then are able to own parts of the hands-on implementation of those plans. • You thrive in identifying high-leverage, high-value work and direct your attention to those opportunities without explicit direction • You aim to always be learning new things, working in new spaces, and share this passion with those around you • You use data-driven strategies, applying thorough analytics and real-time insights for strategic and operational decisions. • You strongly uphold observability principles, promoting transparent, measurable outcomes to improve performance and accountability, and you instrument storage systems for deep visibility into capacity, performance, and health. Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $340,000.00 - $490,000.00. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here. Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Customer Service Representative I (Remote Columbia, SC)
Citizens Bank · Centralia, WA
Overview This is a remote role that may only be hired in the following locations: SC We are looking for candidates who live within 50 miles of our location: 1314 Park Street, Columbia, SC 29201 Are you looking for a fun and exciting career in the Financial Services Industry? Are you someone who values integrity? Are you someone who wants to help valuable customers and resolve issues? Are you looking for stability? First Citizens Bank is hiring multiple full-time Customer Service Representatives in our inbound Customer Engagement Center for remote positions. Training will be conducted remote and onsite. After training, candidates have the opportunity to work remote but that may be adjusted at any time based on business-related or performance-based reasons. Candidates must be willing to commute to our office on the 1st day, during the training period, and for other business initiatives as needed. Bilingual skills (Spanish) are a plus. Based on the nature of our business, the Bank has certain restrictions on hiring people with criminal histories involving financial crimes, certain drug-related offenses, dishonesty, or breach of trust. Accordingly, we conduct fingerprinting and background checks (criminal, education and verification of previous employment), prior to employment. The Bank will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and federal law including Section 19 of the Federal Deposit Insurance Act. Hours of Operation: Monday - Friday 8am - 9pm EST, Saturday & Sunday 8am - 8pm EST, various full-time schedules available Responsibilities • Client Service - Answers inbound client calls and chats spanning multiple banks and states. Addresses needs ranging from routine balance and transaction questions to more complex issues requiring further research. Utilizes available Bank tools and resources to provide timely, accurate resolution for each client. Maintains high client service standards throughout all activities. • Business Proficiency - Serves as a resource on operations, policy, and procedure information to both associates and clients. Maintains current knowledge of client calls regarding retail, commercial, bankcard, and online banking. Communicates enterprise-wide changes and impacts to clients as necessary. • Crime Mitigation - Serves as initial point of contact for reported fraud and forgery. Documents the reported activity and takes appropriate action. Actions may include opening, closing, or placing holds on accounts as well as refunding feeds, submitting affidavits, and escalating to the appropriate internal parties. • Sales Support - Identifies cross-sales opportunities through client profiles and account detail information. Promotes Bank products to clients and makes referrals to sales teams when possible. Qualifications High school diploma or GED with 1 year call center or customer service experience Additional Requirements: * Strong verbal and written communication skills * Working knowledge of PC-based software * Ability to work in multiple software applications at one time * Strong keyboard skills * Ability to multi-task in a fast-paced environment * Ability to display professionalism while interacting with others Other Preferred Qualifications: * Call center experience * Bachelor's degree * Financial Services experience * Bilingual (Spanish) Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at