Customer Service Specialist - Orlando, FL

$20.19–$22.12/hr

Client Services Specialist II - Daytime Monday-Friday

LINQ Services · Spokane, WA

Job Type Full-time Description Company Overview: LINQ Services provides comprehensive managed mobility services to corporate clients with fleet mobile device needs. LINQ works directly with carriers to help companies with field employees enhance their operational efficiencies, reduce costs, and improve employee satisfaction through superior mobile device management Job Description: Join LINQ as a Client Service Specialist II and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services. We are currently growing our support team to serve our clients 24/7 and are looking for experienced call center workers who are comfortable working in a queue and delivering exceptional customer service to help us achieve this goal. This is a full-time, fully remote position open to individuals eligible to work in the United States of America and Canada . Individuals who are located near our Pittsburgh, PA offices will be considered for a Hybrid Remote position and be given preference. Our Client Services Specialist II role is our experienced, client focused specialist position. They support our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving. As a Client Service Specialist II at LINQ, you will be at the forefront of building strong and lasting relationships with our valued clients through email, chat and phone support tickets. Your main responsibility will be to provide exceptional support and assistance, ensuring client satisfaction and loyalty. We are seeking a dedicated and proactive professional who is passionate about delivering outstanding service and understands the importance of client-centricity. Key Responsibilities: • Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns. • Use multiple online systems and support tools to effectively resolve tickets. • Resolve assigned tickets accurately and in a timely manner. • Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly. • Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience. • Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times • Complete client bulk action requests as they come in or when they are assigned out by a manager or lead. • Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms. • Monitor and assist in team messaging platforms to assist fellow agents with inquiries. • Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ. • Have knowledge of and assist clients with phone migrations. • Support as appropriate with escalated cases • Staff after hour support for on-call Holidays as needed. Compensation: Hourly Wage: $20.19-22.12 dependent upon qualifications This position is eligible for pre-approved overtime and performance based incentives Available Shifts: We are currently hiring for daytime shifts Monday-Friday. Schedules start between 7:00AM and 10:00AM Eastern time and end between 4:00PM and 7:00PM Eastern time. Specific schedules available will be discussed during interview process. Requirements Required Qualifications-Candidates who do not meet these qualifications will not be considered: • Minimum 1 year of prior call center experience • High school diploma, GED or equivalent • Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up • Dedicated private work location without significant background disruptions • Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook). • Excellent verbal and written communication skills with a focus on active listening. • Strong interpersonal skills, with the ability to build rapport and trust with clients. • Problem-solving mindset and the capacity to handle challenging situations with diplomacy. • Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously. • Customer-centric attitude with a genuine passion for providing top-notch service. • Ability to work a flexible work schedule Preferred Qualifications (Candidates meeting these qualifications will be a best match for the position) • Proficiency in using CRM software • Two years of customer service experience. • One-year prior experience with mobile or technical products. • Prior Experience with Salesforce. • Understanding of cellular services and markets. • Basic knowledge of mobile devices set-up, usage and backup functions Salary Description $20.19-22.12/hr

$25/hr

Victim Services Specialist (Part-Time)

MADD · Spokane, WA

Victim Advocate Responsible for maintaining a caseload of victims of alcohol and drugged driving who are in need of short-term crisis intervention, emotional support, grief support groups, and appropriate referral sources for continued long-term needs. Provide court accompaniment and guidance with legal, financial, and medical systems. Work in conjunction with other Victim Services employees to provide consultation and support to victims where needed. This is a part-time 25 hrs/week, $25/hour, remote position, in which the selected candidate must reside in the general St. Louis, MO area. Essential Functions • Utilizing independent judgment, conduct individual needs assessments on victims/survivors of alcohol and drugged driving crashes for emotional support, information, and referrals, implementing beneficial interventions based upon those assessments. Maintain current assessment of victim's coping and need for further referrals. • Based upon assessment, create and implement a tailored case management action plan for victims, which may include grief support assistance, crisis intervention, referrals for long-term counseling issues and other basic needs, as well as support group facilitation. May accompany victims/survivors to justice proceedings as appropriate. Provide advocacy by assisting in the protection and exertion of victims/survivors rights and educating others about the criminal and civil justice systems. • Conduct community needs assessments and analyze results to determine the development, facilitation, and implementation of appropriate victim services, programs and events. • Based upon results of community needs assessments, create and implement effective outreach strategies to reach victims and survivors of drunk and drugged driving crashes who may not otherwise be aware of MADD Victim Services. • Utilizing analysis of community needs assessment, establish and utilize a network of key individuals in the legal, medical, and social service systems to facilitate assistance for victims/survivors. Collect and maintain community resource information to share with victims and other Victim Services employees. • Recruit, screen, train, deploy, and recognize volunteers who provide assistance in meeting Victim Service initiatives. • Maintain accurate case records, statistical information and grant reports for each victim case according to MADD and grant standards and guidelines. May be responsible for grant writing and reporting to grantor and MADD. • Other duties as assigned Position Requirements • Bachelor's degree is required in a human services field of study (i.e. social work, psychology, sociology, criminal justice) with a minimum of one year of experience in victim advocacy (specifically case management) OR grief support work (specifically bereaved individuals due to death) • Equivalent experience that includes experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death). • Reliable transportation to court attendance is required along with a flexible schedule. • Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects and execute in a high-volume environment. • Excellent communication skills with the ability to develop and convey thoughts clearly, logically and concisely both orally and in writing, using appropriate grammar and command of the English language. • Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities. • Must be able to work on a time table, meet deadlines, follow instructions and accept direction on given assignments. • Strong work ethic with the ability to maintain a high activity level. • Must have exceptional internal and external customer service orientation. • Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills. • Ability to maintain social, ethical and organizational standards in job related activities, at work and in the community. • Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job. • Demonstrated commitment, passion and compassion for the mission of MADD. Benefits Eligible within first 30-45 days Retirement 403(b) + employer matching Employee Assistance Program Travel Required Yes. 15% Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Stocking Associate! Are you looking for a hands-on role in a fast-paced environment? Do you have great organizational skills and work well as part of a team? Would you thrive in a process-driven environment? If you answered yes, then this may be the role for you! Stocking Associates are critical to making sure our stores remain stocked with the merchandise our customers want! Daily tasks include receiving, ticketing, sorting, and moving merchandise into and throughout the store quickly, efficiently, and accurately. You'll play a major role in successfully managing the flow of merchandise from the stockroom through our stores, which is a critical element in driving positive results for the company. Responsibilities: • Receive freight and convey shipments from the shipping/receiving platform to backroom • Process, ticket, store, move, and display merchandise • Stock, organize and present new merchandise on the sales floor • Perform other tasks as assigned by manager from time-to-time Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required. If you... ... are excited to deliver great values to customers every day; ... take a sense of pride and ownership in helping drive positive results for a team; ... are committed to treating colleagues and customers with respect; ... believe in the power of diversity and inclusion; ... want to participate in initiatives that positively impact the world around you; Come join our team. You're going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Base Pay: $17.13 per hour - $17.13 per hour Location 00374 - Spokane Posting Number P1-1069968-5 Address 5628 N Division St, Zip Code 99208 Position Type Regular Part-Time Career Site Category Store Associate Position Category Retail Store Base Pay $17.13 - $17.13 per hour

$17.13/hr

Front Desk Agent - Grand (FT)

Davidson Hospitality | Management · Spokane, WA

Front Desk Agent Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact. Responsibilities: • Greet and welcome guests with a warm and friendly attitude, creating a positive first impression. • Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail. • Provide information about hotel facilities, services, and local attractions. • Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner. • Process guest payments and maintain accurate records. • Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience. • Maintain the cleanliness and organization of the front desk area. • Assist in administrative tasks, such as answering phone calls and handling reservations. Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us! Qualifications: • High school diploma or equivalent • Prior cash handling experience necessary • Exceptional communication skills • Very good computer skills • Ability to work flexible hours including weekends and holidays • Strong problem-solving skills • Ability to multitask and work in a fast-paced environment • Experience in customer service is preferred • Knowledge of hotel or resort operations is a plus Benefits: • Multiple Tiers of Medical Coverage • Dental & Vision Coverage • 24/7 Teledoc service • Free Maintenance Medications • Pet Insurance • Hotel Discounts • Tuition Reimbursement • Paid Time Off (vacation, sick, bereavement, and Holidays). • 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Upon acceptance of a job offer, pre-employment drug test and background check are required. Reference Washington State Law (RCW 49.94) here and at We participate in E-Verify. Salary Range: USD $17.13 - USD $17.13 /Hr.