Phlebotomist

Entry Level Customer Service - Omaha / Lincoln, NE area ONLY

Fidelity Investments · Omaha, NE

Financial Customer Associate Note: Fidelity will not provide immigration sponsorship for this position. The Role Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered "yes" and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including Lincoln, NE. In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role. As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences. • Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans. • In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching. • Rewards & Recognition: Your achievements will be celebrated as you progress through the program. • This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role. The Expertise and Skills you Bring • Ability to establish rapport and relationships through effective communication • Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers. • Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.) • Proficiency in navigating and troubleshooting basic technology issues or systems. • Handle a variety of situations and conversations driving towards a resolution suitable for all • Self-motivated teammate with strong social skills who brings energy and passion to the team • Minimum 1 year of customer service experience • High School diploma or GED required The Value you Deliver • A passion for helping people • Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making • Provide outstanding customer service and communication via voice or digital channels Our Investments in You Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed) Shifts and Hours: Monday – Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods Fidelity's Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles. Category: Customer Service Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

$85k–$110k/yr

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City/State Virginia Beach, VA Work Shift Second (Evenings) Overview: Sentara Health is currently seeking a full-time remote Customer Service Representative. Position Status: Part Time, Evening Shift PositionLocation: This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area. You must be able to travel on-site if you have connectivity issues. Standard Working Hours: Must be able to work between the hours of 3:30PM to 7:30PM- M-F The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Education • High school diploma or equivalent Required Experience • Two years of customer service experience required • Previous data entry experience required • Prior scheduling experience required • Familiar with Epic beaker preferred • Experience in a high-volume call center preferred Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Customer Service Specialist The customer service specialist is responsible for maintaining solid customer relationships by handling personal and commercial lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Responsibilities • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims. • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system. • Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier. • Perform various administrative tasks in order to maintain a highly efficient agency. Qualifications • High School diploma/GED with a minimum of 3+ years client service experience. • Property & Casualty insurance license or willingness to attain. • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills. • Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills. • Technology and computer proficiency including agency management systems, Microsoft Office (Word, Excel, Outlook), and QuickBooks. Benefits/Perks • Competitive Pay • Flexible hours • "Family like" work environment Compensation: $25,000.00 - $35,000.00 per year