Part-Time Customer Service Representative

Part-Time Customer Service Representative Chicago, Illinois, United States $ 3,500.00 - 5,000.00 (US Dollar) Part-Time Customer Service Representative We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®. Schedule requirements: this position requires you to be in your home for 20 hours per week. Those 20 hours must be between the hours of Monday - Friday, 8:00am - 6:00pm. Some of the things you'll be doing: • Build relationships with our clients to better understand their unique needs and concerns • Fulfill requests and answer questions for internal and external customers • Respond promptly to customer inquiries via phone or electronically • Provide excellent customer service to both internal and external clients • Manage customer portfolios • Organize the workflow to meet customers' time frames and demands • Data entry of client information, electronic filing, and retrieval of documents • Navigate between multiple databases quickly and accurately • Research, analyze, review, and process legal documents • Recommend process improvements where applicable • Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services. What technical skills, experience, and qualifications do you need? • Experience working in a customer service or administrative capacity • Energetic self-starter who thrives in a fast-paced, team-oriented environment • Attention to detail and accuracy • Strong prioritization and time-management skills • Flexibility and agility, with the ability to multitask • Problem-solving skills • Strong computer skills and proficiency in MS Office, Word, and Excel • Excellent verbal and written communication skills Benefits: • These part-time positions are eligible for a number of CSC's competitive benefits-paid time off, 401(k) plans AND $1000 in tuition reimbursement per semester! • Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance. • CSC offers excellent benefits, medical, dental, life insurance, flexible spending and health savings account. • We also offer you 401(k) with employer match and profit sharing, paid time off, tuition reimbursement, and more.