Customer Service Representative, Work from Home
RemoteOnline · Wichita, KS
Job description
Customer Service Representative, Work from Home The Customer Service team assists insureds, individuals, service providers, and adjusters with claim payments processed by One Inc. To do well in this role, you need to be a people-person who is detail oriented and has a strong interest inexceeding expectations. Responsibilities: • Maintain a positive, empathetic, and professional attitude toward customers at all times. • Respond promptly to customer inquiries. • Communicate with customers through various channels (i.e., phone, email, chat, etc.). • Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary • Knowledgeable in our products and services • Keep records of customer interactions, transactions, comments, and complaints. • Communicate and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Ensure customer satisfaction and provide professional support. Requirements: • High school diploma or equivalent • At least 18 years of age • Customer orientation and ability to adapt/respond to different types of characters • Previous contact center experience • Excellent communication and presentation skills • 2 years of recent financial experience • Familiarity with CRM systems and practices • Ability to contribute in a fast paced, team-oriented environment • Aptitude to multi-task and adjust quickly to change in a busy financial service center Benefits: • 401(k) • Dental insurance • Referral program • Paid time off • Employee discount • Flexible schedule • Health insurance • Vision insurance
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" "" Licensed Clinical Social Worker (LCSW) Wage: Up to $110.17/hour Licensed Clinical Social Worker — Are you ready to launch or expand your private practice? Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. It's all on one free-to-use platform, no commitment required. About you ● You're a fully-licensed Clinical Social Worker at a Master's level or above with LCSW, LICSW, or LCSCW licensure (accepted on a state by state basis), a valid NPI number, and malpractice insurance. ● You're ready to launch a private practice, or grow your existing business by taking insurance. About Headway Your expertise changes lives. Taking insurance makes it accessible to those who need it most. Every mental health provider who goes in-network with Headway supports people who'd otherwise be forced to choose between paying out of pocket, or not getting care at all. We make that process seamless — empowering you to accept insurance with ease, so you can do what you do best. So far, we've helped over 50,000 providers grow their practices, reaching countless people in need. How Headway supports providers - Start taking insurance, stress-free: Get credentialed for free in multiple states in as little as 30 days and start seeing covered clients sooner. - Built-in compliance: Stay compliant from day one with audit support and ongoing resources. - Expansive coverage: Work with the plans that most clients use, including Medicare Advantage and Medicaid. - Increase your earnings: Secure higher rates with top insurance plans through access to our nationwide insurance network. - Dependable payments: Build stability in your practice with predictable bi-weekly payments you can count on. - Built-in EHR features: Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more. - Free continuing education: Nurture your long-term professional goals and earn CEUs with complimentary courses on Headway Academy. How Headway supports your clients ● Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance. ● Instant verification: Clients can easily check their insurance status and get the care they need without disruption. Please note: At this time, Headway can't support mental health professionals that aren't fully licensed. If your application was rejected for incomplete licensure, you're welcome to reapply once you have a valid license. "