Customer Service Representative (Hybrid - Atlanta, GA )
Alliant Health Solutions · Lewisburg, TN
Job description(tap to read)
Alliant Health Solutions, a "Best Place to Work" and "Healthiest Employer", is currently seeking Customer Service Representative I. Alliant Health Group is a family of companies that provides professional services supporting the effective administration of healthcare programs and funding to support healthcare improvement initiatives. Alliant Health Solutions provides Federal and state government entities with the services, expertise and information systems necessary to increase the effectiveness, accessibility and value of health care. The Company is named a "Best Place to Work" and "Healthiest Workplace" by the Atlanta Business Chronicle. Currently, the Company is looking for a service-oriented, Customer Service Representative, to work in the office and remotely or hybrid. In this role, the ideal candidate will answer incoming call center phone calls in a timely and professional manner, supporting the workgroup with accurate, organized and timely system monitoring, documentation, communication, and management of electronic files. The customer service representative performs all administrative duties for assigned workgroup, generating appropriate worksheets, logs, letters, and reports Additional job responsibilities include: • Ensure that all incoming call center phone calls are answered within department guidelines • Ensure that all correspondence and provider requests are tracked or logged, reviewed for completeness, chart is instituted (if necessary), and processed accurately • Provide administrative support to assigned team including typing, electronic file maintenance, hard copy filing, processing of outgoing correspondence • Process claim and/or perform data entry in the internal/external document retrieval systems • Maintain and organize the file room of all outgoing correspondence sent to the providers and paper processed claims • Prepare overnight packages and assists in mail processes as needed • Respond to customer inquiry questions professionally and directs customer to appropriate resources • Participate in Quality Improvement activities and comply with departmental telephone monitoring guidelines • Work in close collaboration with other team members to support the development of new projects and the continuous improvement of the overall work of the team • Promote core values of team work, professionalism, effective communication skills and positive attitude • Maintain security and confidentiality of all information in accordance with HIPAA laws and regulations and company policies • Demonstrate compliance with company corporate and departmental policies as evidenced by attendance, punctuality, and dress • Perform other duties as assigned The knowledge, skills and abilities required for the role include: • Proficiency in grammar, spelling and filing skills • Knowledge, skill, and ability to communicate in verbal and written formats to internal and external customers and exceed customers' expectations and communicate • Knowledge skill and ability to prioritize work and time, including scheduling, coordinating work, and managing multiple tasks and deadlines • Ability to work with a team and perform work independently by use of creative thinking, thorough analysis of problems, and use of innovative approaches to problem resolution • Knowledge, skill, and ability to provide customer care on the telephone skills, including ability to handle challenging or difficult calls/callers • Knowledge of administrative practices and procedures, and familiar with medical terminology and Medicaid program • Basic computer knowledge, including word-processing (40-50 WPM) and data entry skills required. • Intermediate knowledge of Microsoft 365 applications including Outlook, Word, Excel, Teams, and Internet • Ability to travel by car or plane to Company locations, customer meetings or other locations as needed Education, experience and training requirements include: • Requirements • High school diploma or equivalent • A minimum of one to two years of related experience in general clerical duties • Previous telephone or customer service experience required • Preferred requirements • Technical college degree • Experience working in healthcare or medical setting Alliant knows that people thrive when they feel supported, so we offer work/life balance, competitive benefits including medical, dental life, disability, paid-time off, retirement with match and contribution, disability, employee assistance program, parental leave, and other well-being resources. If interested, click the apply icon above to apply. Alliant Health Group and subsidiaries, dba Alliant Health Solutions ("the Company) is an Equal Opportunity Employer and Drug Free Workplace. In compliance with the American's with Disability Act (ADA) and Amendments Act (ADAAA), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternative method for you to apply. Please contact 678-527-3000.
Restaurant Delivery - Start Earning Quickly
DoorDash · Lewisburg, TN
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
$85k–$110k/yr
$85 - $110K /Yr! Hiring CDL-A Truck Drivers - Quick Apply!
Hiring Drivers Now · Lewisburg, TN
Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
Customer Service Representative I (2796)
CaliforniaChoice · Lewisburg, TN
Purpose of Position: The Customer Service Representative I handles calls from customers to resolve, educate, follow-up and respond to questions regarding California Choice/Choice Builder plan administration and procedures groups, members, brokers and general agencies. Essential Functions: • Understanding of company policies and procedures as they apply to California Choice/Choice Builder plans. • Answers questions by telephone from groups regarding new hires, billings, rates, supplies, administrative procedures, etc. • Educates, via telephone, employees/dependents regarding PCP's, ID cards, RX problems, administrative procedures, dependent coverage, address changes, etc. • Follows-up on calls and emails from brokers regarding problems that their groups are experiencing with providers. • Ability to interact with brokers, general agents and sales representatives on a daily basis and must be able to answer questions regarding California Choice processes. • Responds to calls from providers to confirm eligibility and benefits. • Verifies enrollments and resolves issues with carriers. • Expedites processing of members enrollment with carrier if urgent services are needed. • Review and submit appeal requests from groups. • Review /Audit group billing and explain to clients in clear and accurate manner. • Document calls in call tracking system. • Departmental standard requires each Customer Service Representative to provide Service of Unequalled Excellence to all callers by maintaining an average of 90% or greater on Call Reviews. • Answer at least 100% of the daily call volume average. • Provide clear and explicit documentation while maintaining percentage at a level of 90% or higher daily. • Make busy time of 20 minutes or less per day. • Meet department standards for quality and quantity of work. • Meet department and team standards for turnaround times. • Adhere to all HIPAA (Health Insurance Portability and Accountability Act) and PHI (Personal Health Information) guidelines. • On-site regular attendance and punctuality are essential functions of the job. • Performs other business tasks or functions as assigned. Knowledge, Skills & Abilities Required: • At least two (2) years of customer service experience preferred. • Knowledge of the health insurance industry and customer service experience preferred. • Ability to handle irate customers in a courteous, patient, calm and positive manner while maintaining a high quality and quantity of work. • Experience in handling high call volume. • CA Life & Health license required. If successful applicant does not have insurance license, it is required to obtain one within six (6) months of date of hire. • Must have excellent verbal and written communication skills, especially under pressure. • Must be computer literate in Microsoft Word, Excel and Outlook. Accurate data entry skills a must. Typing at 55 WPM or more. • Must be able to work in a fast-paced environment where deadlines are a priority and handling multiple assignments simultaneously. • Problem Solving Skills required. • Must have a proficient knowledge of the English language. • Proficient knowledge of the Spanish language is a plus. If hired as a Bilingual representative, Language Assistance Certification is required every two (2) years. Additional Competencies: Action Oriented, Approachability, Customer Focus, Humor, Listening, Patience, Self-Knowledge, Technical Learning, Time Management, Written Communication In addition to the KSAs and Additional Competencies listed above, there are more competencies related to this position. Please refer to the Individual Contributor - Associate competency addendum. Educational Requirements: • High school diploma or equivalent required. Physical Requirements: Must be able to sit for extended periods of time and occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 10 pounds occasionally.
Fleet Client Services Specialist II Thursday - Monday
Fleet Services by Cox Automotive · Lewisburg, TN
EOE, including disability/vets Schedule - Thursday - Monday Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider ofon-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime. Cox Fleet is currently hiring a Fleet Services Coordinator II to support the growth of the company. Duties & Responsibilities: • Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician • Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact • Providing excellent customer service for all internal and external customer calls • Be professional and establish positive customer rapport • Obtain customers approval for all repairs and services to be performed • Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business • Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience • Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician • Continuously develop and improve company capabilities in Dispatching and Service Scheduling • Additional duties and special projects as assigned Requirements: • High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field • Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization. • Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners. • Excellent organizational skills and the ability to balance a variety of tasks. • Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer) • Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful. • Ability to work independently and collaboratively within a team environment. • Excellent problem-solving skills • Highly organized with exceptional follow-through abilities "Please note: This posting is for informational purposes only and does not constitute an official job application. To be considered for employment, all candidates must submit their application directly through official Cox careers website. Applicants who complete Applications that are received through third-party postings, social media, or other channels will be invited to submit an official Application through the company's career site."