FRONT DESK AGENT (AM & Night Audit)

Job description

Job Type Full-time Description JOB SUMMARY At HCW Hospitality, every guest's experience matters-day or night. As a Front Desk Agent and Night Auditor, you'll oversee overnight front desk operations, ensuring a smooth and secure experience for our guests. Your attention to detail and problem-solving skills will keep our hotel running efficiently after hours. This position is full-time & coverage includes 3 overnight & 2 morning or afternoon shifts weekly. WHAT YOU'LL DO As a Front Desk Agent and Night Auditor, you'll handle overnight operations and end-of-day reporting. In this role, you will: • Audit and balance daily financial transactions and prepare reports. • Handle guest check-ins and check-outs, ensuring a seamless experience. • Address guest inquiries and resolve any issues promptly. • Conduct security checks and monitor property safety. • Assist with guest requests and provide information about hotel services. • Maintain accurate records of guest accounts and transactions. • Take on additional duties as assigned by management to support the smooth operation of the hotel. WHAT YOU BRING We're looking for a detail-oriented, self-motivated individual who excels at night. To excel in this role, you'll need: • Previous experience in hospitality, accounting, or a similar role. • Strong math and computer skills, with proficiency in hotel management software. • Excellent problem-solving and customer service skills. • The ability to work independently and handle multiple tasks. • Flexibility to work overnight shifts, including weekends and holidays. • A positive attitude and a commitment to guest satisfaction. JOIN HCW HOSPITALITY At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that's committed to making every moment count. Build your future with us at HCW Hospitality, where excellence isn't just expected-it's celebrated. We're an equal opportunity employer, committed to fostering an inclusive and diverse workplace.