Customer Service Representative I, Operator
Monarch (NC) · Lewisburg, TN
Job description(tap to read)
Customer Service Representative The primary responsibility of the Customer Service Representative is to provide superior customer service to each individual making contact with Monarch. Customer Service Representatives are responsible for managing inbound/outbound calls, scheduling appointments for Monarch's behavioral health outpatient facilities and providing general support and information to callers. What You'll Do: • Answer inbound calls in a polite and professional manner in order to identify the needs of each caller and provide appropriate support using existing processes, forward messages when necessary and transfer calls to other Monarch personnel when appropriate while ensuring accurate and complete documentation of all interactions. • Answer general questions and provide callers with location addresses, driving directions and other information regarding various agency sites throughout the state. • Provide excellent customer service and deal with calls in a diplomatic and sensitive way with due regard to HIPAA regulations and patient confidentiality. • Schedule patients for all Behavioral Health clinics. Verify appointments and direct to proper person or site; perform related clerical duties including updating/entering information into the agency's electronic health record system if required. Obtain specific information to generate accurate financial and demographic records for people served to ensure maximum reimbursement. • Maintain accurate schedule of all behavioral health clinics. • Route emergency calls appropriately and manage emergencies/crisis calls with a calm demeanor and in accordance with department training. • Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements. • Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas. • Complete all other relevant responsibilities as assigned by the supervisor. • Minimal driving and travel may be required. Benefits: We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process.
Fire Investigator
Rimkus · Lewisburg, TN
Join Rimkus and unlock your potential with endless opportunities for growth, learning, and making a difference! Rimkus (www.rimkus.com) is a worldwide leader in Engineering and Technical Consulting. Rimkus experts specialize in building envelope, engineering, forensic consulting, dispute resolution, construction management services, and solutions built for the environment. NOW IS THE TIME to join this growing and stable company! We offer our full-time employees a competitive salary, bonus opportunities and a full benefits package that includes medical, dental, vision, life, disability, employer-matching 401(k), and opportunities for advancement! Requirements ESSENTIAL JOB FUNCTIONS: • Determines the origin and cause of fires and explosions involving structures, equipment, vehicles, heavy equipment, agricultural equipment, and other losses. • Assists in securing the fire/explosion scene to prevent removal or damage of potential evidence. • Conducts on-site, hands-on forensic fire analysis. This includes scene photography, interviewing witnesses and gathering information, taking possession of items, cause and origin determination, report preparation, and providing testimony in deposition and trial. • Searches for, identifies, collects, and labels any potential evidence/items from the fire scene, including devices used to set, start, or further the progress of fire; protects the chain of custody of potential evidence/items. • Provides technical and scientific support to clients for subrogation and litigation purposes. • Conducts code compliance research including electrical, gas, fire, building and installation code violations. • Facilitates and helps present continuing education seminars on fire-related topics. • Performs other duties as assigned. REQUIRED SKILLS and ABILITIES: • Must have a high level of analytical skills. Work requires continual attention to detail with the ability to define problems, collect data, establish facts, and draw valid conclusions. • Must be able to interact and communicate with clients at all levels (e.g. internal and external). • Must have knowledge of a variety of computer software applications including but not limited to, Microsoft Office • Applications and computer-assisted engineering and design software. • Ability to read, analyze, and interpret common scientific and technical reports, journals, financial reports, and legal documents. • Ability to write scopes of work clearly and coherently, budget estimates, schedules, reports of findings, proposals, general correspondence, and other technical documents. • Ability to respond to inquiries from internal and external clients. Capable of effectively presenting information to top management, clients, public groups, and/or boards of directors. REQUIRED EXPERIENCE, EDUCATION and CERTIFICATIONS: • IAAI-CFI certification preferred. • A minimum of NAFI-CFEI with the ability to obtain an IAAI-CFI within 18 months. • 5+ years of related work experience in fire investigation or a related field. • AAS in Fire Science, Fire Investigation, Forensic Science or related experience as a fire investigator, firefighter, or law enforcement officer/investigator. PHYSICAL DEMANDS, OVERTIME, and TRAVEL: • Physical Demands - Work is performed both in an office setting and at outside locations (i.e. Client's office, industrial, construction, and/or residential sites). Employee is frequently required to climb ladders, walk on roofs, and work in space-limited areas. Employee must wear a tight-fitting respirator during investigations. Employee may be required to shovel fire debris, move furniture and other household/ commercial items and operate lifts as needed. Employee may lift and/or move up to 50 pounds. Employee must be sharp, focused, and alert when conducting site inspections interacting with clients, preparing written reports of findings, and testifying in deposition or trial. Clear vision and depth perception are also necessary. • Overtime - Regular working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, with one hour for lunch. There will be periods where overtime will be required, which the employee will need to comply with to meet the demands of the position. • Travel Requirements - This position requires up to 50% local travel. Some out-of-area and overnight travel may be required. Valid driver's license and reliable form of transportation. At Rimkus, we value a diverse and inclusive workplace where all employees feel valued and respected. We are committed to creating a work environment that supports and celebrates the unique perspectives and experiences of all employees. If you share our commitment to diversity and inclusivity and are excited about joining a welcoming and supportive team, we encourage you to apply for our open positions. Rimkus is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, or protected veteran status. THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AND DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT OR A GUARANTEE OF CONTINUED EMPLOYMENT. Rimkus works with a limited number of approved recruiting partners. All agency submissions must be made through our designated submission process. Unsolicited resumes will not be recognized. Benefits • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work From Home
Customer Service Representative NMC
IronMountain Solutions · Lewisburg, TN
Customer Service Representative NMC Martinsburg, WV Customer Service Representative - USCG NMC Work Location: Martinsburg, WV Schedule: Full Time; fully remote Relocation: N/A Note: This position requires Public Trust Clearance. Iron Mountain Solutions currently supports a contract providing call center support for the U.S. Coast Guard (USCG) National Maritime Center's (NMC) Contact Center (CC). The Contact Center Specialist provides direct telephone, email, and chat-based support to members of the Merchant Mariner community, members of the public, and other concerned parties, on the Merchant Mariner credentialing process as administered by the United States Coast Guard National Maritime Center. The position requires the candidate to quickly develop an understanding of the laws, regulations, policies, and processes involved in the Merchant Mariner credentialing process, and relies on the candidate's strong customer service and communication skills, both orally and in writing. Job Responsibilities: • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. • Building lasting relationships with clients and other call center team members based on trust and reliability. • Utilizing software, databases, scripts, and tools appropriately. • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Education and Experience Requirements: • Bachelor's degree (no experience required), or • High school diploma (or equivalent) and 6 years of relevant experience • Must be able to obtain a Public Trust Clearance • Must have exceptional written and verbal communications skills Iron Mountain Solutions is an Equal Opportunity Employer
Customer Care Representative Your new hire training will take place Monday-Friday, 8:00am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. Shift bid schedule is based on business need. Must be open & flexible to work any hours 8am EST to 9:00pm EST & will also involve Saturday hours. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. Job Summary Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. Responsibilities • Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies while having sincere interest in the speaker • Ability to handle high call volumes consistently throughout the workday that range in complexity and sensitivity while maintaining composure with customers • Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed • Operate company provided hardware and navigate multiple computer programs throughout the day to address customer's concerns • Consults with Supervisor or Team Lead on complex and unusual problems • Adhere to business processes to ensure all work is being done compliantly and in accordance with regulatory standards • Navigate multiple systems and consult with internal resources to provide order status updates to achieve first time call resolution • Interpret the meaning of insurance terminology, plans and documentation and explain what it means in an easy-to-understand way • Explain our products and offerings to our customers to ensure compatible with customer conditions • Identify and communicate appropriate next steps and expectations to customers based upon system messaging, insurance requirements, and order placement process • Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times Qualifications • High school diploma, GED or equivalent, or equivalent work experience, preferred • 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized • Previous experience working in a remote/work from home setting is preferred • Prior experience working with Microsoft Office is preferred • Prior experience working with order placement systems and tools preferred • Customer service experience in prior healthcare industry preferred • Root cause analysis experience preferred • Familiarity with call-center phone systems preferred • Excellent Phone Skills with a focus on quality • Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA What is expected of you and others at this level • Applies acquired job skills and company policies and procedures to complete standard tasks • Works on routine assignments that require basic problem resolution • Refers to policies and past practices for guidance • Receives general direction on standard work; receives detailed instruction on new assignments • Consults with supervisor or senior peers on complex and unusual problems REMOTE DETAILS: You will work from home, full-time. As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular /Hot Spot connections are NOT acceptable. • If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity. Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming. Upload speed of (10Mbps – Recommended) Ping Rate Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment WHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare's most complicated challenges — now, and in the future. Anticipated hourly range: $15.75/hr. - $18.50/hr. Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. • Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs Application window anticipated to close: 8/21/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
Distribution Designer - New Jersey
Orbital Engineering · Lewisburg, TN
Distribution Designer Orbital Engineering, Inc. is currently seeking a Distribution Designer for our Utility Services team to support projects in New Jersey. This position will accommodate a remote work arrangement, but the candidate will be expected to reside within New Jersey in orderto conduct field data acquisition in the client's service area in addition to performing design duties. Orbital Engineering's Utility Services Department partners with Utility and Communication Companies in Engineering and Construction operations for Joint Use Pole Attachment Programs (JU), Distribution Engineering Design Projects, and Distribution System Improvement Charge (DSIC) programs, such as the Pennsylvania Long-Term Infrastructure Improvement Program (LTIIP). This Distribution Designer position will directly support projects within the Utility Services Department's pole attachment application process and power delivery improvement process. The Utility Services team is also responsible for analyzing requests for attachment to client's poles and network reliability improvements on client's electric distribution systems. Utility Services staff support GIS data analytics, creation of notifications, work orders, invoicing, and financial reports utilizing enterprise resource planning software. Essential Functions: • Visually identify, inspect, and record equipment and different construction situations in the field, including rights-of-way • Apply National Electric Safety Code (NESC) Standards, Client Standards, Federal, State or Local Municipal Guidelines, and/or other applicable guidelines to complete engineering designs (Pole Replacements, Communication Space Rearrangements, Joint-Use Design) for possible joint-use or make-ready construction • Ability to analyze field collected data (including imagery) and accurately update applicable software packages for successful design implementation • Regularly utilizes Client proprietary software packages or equipment to complete daily responsibilities in the engineering design workflow process, may include facilitating new attachment permitting process • Communicate with others, including co-workers and clients, to agree on the best solution for engineering design • Accountable for work assigned and responsible for completing work on project schedule and within project budget while regularly communicating status with management team • Frequently communicates with Client(s) on engineering design to best determine the most cost-effective solution for their project • Provides timely and detailed documentation and support to Orbital accounting functions for ensuring projects are on budget and appropriately accounted • Can transcribe notes, use measuring devices to identify, inspect, and record the data which is found in an organized manner • Can endure frequent driving, standing, walking (numerous miles a day), navigating (on foot or in a vehicle), and balancing objects which may weigh up to 20 pounds in congested and/or complex terrain • As needed, must be able to work in all weather conditions and in residential, commercial, and industrial areas • Work is primarily office based but fieldwork may be needed throughout the engineering design process • Must be willing to travel overnight or for extended periods of time, based on project assignment • Will be required to attend meetings at clients' sites and regularly interact with the general public, including landowners and operators • May occasionally enter energized extra-high voltage substations up to 745kV and will need to coordinate with appropriate utility personnel throughout fielding activities within this location Other Duties: Please note that this job posting does not list all duties and responsibilities that are required of this job. Duties and responsibilities may change at any time with or without notice. Qualifications: • High School Diploma or GED required with 3+ years of experience in fieldwork or a construction environment, drafting, utility experience, or technical design • Associates Degree in Engineering, Engineering Technology, or related technical discipline with 0-2 years of experience, with interest in fieldwork, or surveying • Ability to read and understand engineering drawings/schematics preferred • Working knowledge of electrical distribution assets and/or communication equipment construction preferred • Experience in pole loading (Spida Calc, O-Calc, Pole Foreman, or Katapult) or other construction modeling software (AutoCAD, DDS) is beneficial • Familiar with Design and Checking practices for engineering drawings and deliverables • Familiar with Safe Work Practices and PPE applications • Must be an organized person who can keep data organized from start to finish on a project • Ability to prioritize work on multiple projects and effectively communicate project statuses • Computer proficiency including general Microsoft Office products, design, and business enterprise software • Effective written and oral communication at all levels within an organizational structure • Reasoning skills and ability to solve practical problems • Must have dependable transportation and a valid driver's license with insurance • Must be able to pass a fit for duty test • Ability to work from home and an office setting, as required • This position requires the ability to pass a post-offer drug (including marijuana) and alcohol test in compliance with Federal regulations and is also subject to random testing as a condition of continued employment. Location Note: This is an on-site or hybrid position. Compensation is based on market data and internal equity and may vary depending on the candidate's location. Salary Range: $33,000-91,000 annually (based on experience, qualifications, and location) Benefits: A commitment to excellence and hard work will be rewarded with a competitive salary, career advancement opportunities, and a comprehensive benefits package designed to support your health, financial security, and work-life balance. Our benefits include medical, dental, vision, and prescription drug coverage; a 401(k)-retirement savings plan; and supplemental insurance options. We also provide company-paid life and AD&D insurance, company-paid short-term disability coverage, and a generous paid time off program to ensure you have the support and flexibility you need both professionally and personally. About Orbital: Powered by People, Driven by Solutions Since 1969, Orbital has been specializing in project development, project execution and asset management for the heavy industrial sectors and utilities. Our regional offices, hands-on mentality, and world-wide integrated teams provide an ability to leverage subject matter experts and industry best-practices wherever a project may lie geographically. Our focus steadfastly remains on finding and delivering the best solution, regardless of where that team sits across our organization. At Orbital, our power is our people. Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.