$22/hr
Remote Customer Service Rep
Manufacturing Company · Des Moines, IA
Job description
Customer Support Specialist Are you a highly motivated individual with experience in a call center setting, specifically within the health insurance or medical billing industry? We are looking for a Customer Support Specialist to join our team, focusing on outbound calls to help clients navigate medical claims and billing. This role requires a dedicated and professional individual who can provide exceptional service. You'll join a company that values its employees and offers a supportive work environment with clear paths for professional growth. This position offers competitive pay, an incentive recognition bonus, and a comprehensive benefits package that includes health insurance. What's In It For You? This is a fantastic opportunity to leverage your experience in the healthcare industry and join a company that truly values its team members. We provide comprehensive training to equip you with a deep understanding of our systems and processes. Your hard work and dedication will be recognized through competitive pay and an incentive bonus. This role is crucial to building strong client relationships and ensuring satisfaction with our billing and claims services. Key Responsibilities • Make an average of 50 outbound calls per day to clients and patients to follow up on medical claims, verify information, and resolve billing discrepancies. • Serve as a primary point of contact for customer inquiries, handling calls and emails with professionalism and a positive attitude. • Maintain a strong, working knowledge of health insurance plans, medical billing codes (ICD-10, CPT), and claims processes to provide expert assistance. • Act as a patient advocate, identifying and resolving billing issues with a focus on quick, effective solutions. • Collaborate with internal billing specialists and external insurance providers to resolve complex claim issues and ensure timely processing. • Assist other departments as needed, promoting a collaborative and supportive work environment. • Help improve our processes by providing valuable feedback on system needs and potential changes. Skills & Qualifications • Experience in a call center with a focus on health insurance, medical billing, or medical claims is a must. • Excellent verbal and written communication skills are required. • Proficient with data entry and computers, including Microsoft Office products. • Strong organizational skills and the ability to multitask effectively. • Experience in a customer service or sales role is preferred. Compensation & Training • Pay for this position is $22 per hour. • The first week of training will be in-person in Springfield, MA. • After the initial training, the position will be hybrid or fully remote, depending on business needs. • Our comprehensive benefits package includes health insurance and an incentive recognition bonus (eligibility applies). This is an excellent opportunity for a motivated and professional individual to secure a new position. APPLY TODAY! Equal Opportunity: The company's commitment to being an equal opportunity employer ensures that your application will be considered based on your skills and experience, without discrimination.
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Barista (Full Time)
Crossroads Hotel · Des Moines, IA
Barista Position Baristas report to the F&B Director and F&B managers/supervisors and work in a team environment with other servers, server assistants, bartenders, barbacks, dishwashers, cooks, and chefs. It is critical the person in this position possess a strong background in the art of coffee and tea making. As a barista, you will be responsible for creating memorable guest experiences. Your interactions may be brief ones, but your guests know they can count on you to get their day started with a smile. All of our service team members are expected to be reliable and responsible. You will arrive changed, polished and mentally ready to work on time. We put an emphasis on treating all of our team members just like we treat our guests- giving a smile, a helping hand, and a willingness to jump in to assist in any situation. You will also actively develop trusting and transparent relationships with your peers on the service team and other associates of the hotel. As a team member within Aparium Hotel Group you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced and open-minded – no egos are allowed. What You Will Do: • Uphold and role model the company's principles of People, Place and Character; and ensure you are always modeling the way of our values that drive collaboration, intuition and translocal hospitality • Use recipes and accurate measures for consistent products • Ensure money is accurately accounted for • Create lasting impressions on all guests • Work in an organized and clean fashion with the utmost respect for your guests, peers, equipment, and workspace • Demonstrate a sense of urgency to provide an amazing guest experience • Use your product knowledge to enhance guest experiences with add-ons • Pass on your extensive knowledge of the coffee world to your guests who are interested • Participate in daily line ups and quarterly all staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities • Observe conditions of all physical facilities and relay any challenges to the F&B Director, F&B manager/supervisors to make corrections and improvements as needed • Communicate effectively with the chef on the line to ensure all guests get their food as ordered in timely fashion • Communicate effectively with servers to ensure all guests get their beverages as ordered in a timely fashion • Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer. What You Will Need: • Minimum of 1 (one) year experience as a barista in either a coffee shop, free standing or hotel restaurant. • Ability to work flexible shifts including, mornings, evenings and weekends • High school diploma or GED required • Ability to have TIPS or Food Safe certification from a reputable organization • Ability to calculate basic math principles to meet proper menu ingredients and perform inventory • Ability to work in a fast-paced environment for extended periods of time to meet high volume business • Ability to lift, balance and carry up to 25lbs to transport dry goods inventory, equipment, etc. • Ability to lift, balance and carry (with assistance) up to 100lbs to transport dry goods inventory, equipment, etc. • Adaptable interpersonal skills to communication and address all employee levels of the hotel • Professional proficiency of the English language in reading, writing and verbal communication As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are, and where they come from and take pride in who we serve. Aparium is an E-Verify employer.