$20–$21/hr

Customer Service Representative

TEKsystems · Urbandale, IA

Full-timeCustomer Service/Call CenterPosted Jul 19, 2026
Apply now →

Job description

DescriptionAs a Customer Service Representative, you bring value to the organization with your ability to handle virtually any customer related situation. The Customer Service Representative takes ownership of every customer inquiry - whether from a Store Manager, Distributor, Customer, or Store Owner - to deliver complete and thorough resolution or enlist the appropriate resources to that same end, ultimately delivering the best possible customer experience.+ Triage incoming inquiries to efficiently discern, resolve, and/or reassign to the appropriate resources for resolution.+ Leverage appropriate technology and resources to thoroughly research and address the root cause of customer inquiries.+ Maintain customer accounts and the details of each customer interaction within the CRM tool.+ Ensure Partner satisfaction by providing back-end office support for sales, ordering, invoicing, shipping, warranties, and other business-related needs.+ Adhere to all established service level expectations and performance standards.+ Provide critical feedback to Customer Service leadership regarding trends, exceptions, or other unusual experiences.Skills & QualificationsHigh attention to detail, ability to multitask, and stay organized.Prior experience working with a team, as well as the ability to work solo with minimal assistance after training.Experience in Salesforce, Team, and Workday a plus.Job Type & LocationThis is a Contract to Hire position based out of Urbandale, IA.Pay and BenefitsThe pay range for this position is $20.00 - $21.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Urbandale,IA.Application DeadlineThis position is anticipated to close on Jul 30, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Apply on company site →

More jobs in Urbandale, IA

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

NewWarehouse
Apply →

CSR WAREHOUSE II - SSC

Mohawk Industries · Urbandale, IA

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! As the Customer Service/Warehouse Associate will need someone responsible for providing a variety of support, such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties, such as receiving, loading/unloading material, pulling/assembling customers orders, and conducting inventory checks. This position may involve daily use of forklift equipment. Primary Objective Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center. Primary Function and Scope • Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments. • Addresses and resolves customer complaints (returns and order errors). • Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file, and creates vendor orders. • Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders. • Wait on customers and prepare sales slips. • Produces daily sales reports. • Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts. • Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims. • Operates forklift equipment. • Maintains a clean and organized facility by sweeping, removing trash, cleaning, and performing general office maintenance, etc. • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management. • Performs other related duties as required. Experience and Knowledge Required • HS diploma or equivalent experience; • 3+ years of customer service experience and warehouse experience. Competencies • Organization • Math • Time management • Computer skills • Detail oriented • Customer service • Safety conscious Other Pertinent Job Information While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, andthe ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement. Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

NewWarehousing/Logistics
Apply →

$19/hr

Receiving

Homemakers Furniture, Mattresses & Accessories · Urbandale, IA

Receiving Specialist Homemakers is looking to add a receiving specialist to our team. This person must have a work history that shows long term employment of over 1 year at their last job. They will need to have physical work experience as well. Forklift experience is preferred but not required. Pay: $19 per hour Schedule: Monday - Friday Job Summary: A receiver would be unloading, locating, and picking product, safely, accurately, and efficiently while maintaining a positive attitude. The job would require heavy lifting for an extended period, operating a lift, and proper handling of product. Key Responsibilities: Properly handle the product while moving it from one location to another Continually meet the monthly standard for product to be moved Maintain a high level of accuracy when receiving and placing product on the racks Provides feedback to management regarding efficiencies, safety, productivity, etc. Follow all operational and safety procedures The above responsibilities and additional duties may vary as assigned Education/Work Experience: Warehouse experience Qualifications: Able to operate a fork lift Basic computer skills Able to work at varying heights Physical Expectations: Stand for long periods of time Push and pull objects Repetitive bending, lifting and arm movements Able to lift consistently up to 150 lbs. Environmental Conditions: Will work indoors and outdoors Conditions may include hot/cold temperatures, dusty surroundings and noisy work environment

NewFull-timeWarehousing/Logistics
Apply →

Warehouse Worker

Aerotek · Urbandale, IA

Aerotek - - Responsibilities: Receive, inspect, and organize incoming materials and inventory; Pick, pack, and prepare customer and production orders for shipment; Load and unload trucks safely and efficiently; Move materials throughout the warehouse using appropriate material-handling equipment; Verify incoming shipments and report any shortages, damage, or discrepancies

NewFull-timeWarehousing/Logistics
Apply →