Medical Receptionist- STAR Center

UnityPoint Health · West Des Moines, IA

Healthcare - Allied HealthPosted Jul 24, 2026
Apply now →

Job description

Overview Help Patients Feel Welcome From the Moment They Arrive The Experience Specialist is responsible for basic front desk patient experience, ensuring a seamless experience for patients and visitors. The role extends a professional welcome, assists with paperwork, and guides patients to the appropriate departments. The role addresses general patient inquiries, answers the incoming calls and escalates urgent concerns to experience specialist leads. The role supports in maintaining accurate patient records in the EMR system and collects patient feedback. Schedule: 2 days a week - Thursday & Friday: 8am - 4:30pm Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.  Here are just a few:     • Expect paid time off, parental leave, 401K matching and an employee recognition program. • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities • Extends a professional welcome to all patients and visitors, providing information on services and procedures. • Serves as the first point of contact for patients and visitors, caters to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process. • Guides patients to appropriate departments, clinics, or service areas. • Keeps patients and families updated about wait times, physician availability, and procedural delays. • Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation. • Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters to experience specialist II. • Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed. • Supports in maintaining latest patient records in the EMR system, ensuring data accuracy. • Answers incoming calls, providing basic information and forwarding calls to the concerned department. • Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards. • Participates in training programs to stay updated on best practices in patient care and healthcare regulations. Qualifications Education: High School Diploma or equivalent required. Experience: Previous customer service experience in hospital or healthcare setting preferred. Other: Patient confidentiality and sensitivity to visit conditions and treatment required.

Apply on company site →

More jobs in West Des Moines, IA

Delivery Driver - Flexible Onboarding

DoorDash · West Des Moines, IA

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

NewWarehouse
Apply →

$22/hr

Assistant Store Manager

Goodwill · West Des Moines, IA

Work To Support Our Mission of Making Purposeful Employment Possible in Central Iowa Being a part of the Goodwill of Central Iowa team gives you a lot to feel good about. Whether you are working in our retail stores, providing direct support and training to our participants, or continuing your career at headquarters in operations or administrative support, you are making a difference in your community.Learn how we are all working together to make purposeful employment possible for all central Iowans.Goodwill of Central Iowa is looking for a Retail Assistant Store Manager to manage donated-goods retail employees with our values of love, kindness, and respect.Full‑Time (40 hours/week)No retail holiday season! Shifts may be scheduled Monday - Saturday between the hours of 8 a.m. and 10 p.m. and Sundays from 11 a.m. to 6 p.m.This position requires a flexible schedule to manage any shift across the department and support business needs.Starting wage of $18.00‑$22.00/hour dependent on relevant years of experience.An additional $1.00/hour on Saturday and Sunday shifts worked!Monthly bonus eligibility based on achievement of department goals!Annual merit increase eligibility based on individual job performance.Career Development Pathways Could Look Like:Store Manager‑In‑Training – Assists with directing store operations to train, lead, and manage store team members and learn how to achieve key performance metrics and manage revenue targets.Store Manager – Directs store operations to lead, train, and develop employees, champion service excellence, and achieve key performance indicators and revenue targets in support of funding GCI's mission.District Manager – Oversees multi‑unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores.Assistant Director of Retail Operations – Oversees the retail department operations and leaders, championing service excellence, and achieving organizational targets to fund Goodwill's mission.Successful candidates have:6 months of management experience – softlines and hardlines experience preferredOutstanding communication skills for daily employee and customer interactionsA dedication to coaching, leading, and developing othersExceptional problem‑solving abilitiesFlexibility to work positively on a team within Goodwill of Central Iowa's values of treating others with love, kindness, & respectPosition Summary:Our Assistant Store Managers are responsible for managing, training, and coaching store employees. This position assists in managing the store to achieve KPI's (key performance indicators) goals, which are measured and recorded monthly, quarterly and annually with a goal of meeting or exceeding revenue targets to help fund GCI's (Goodwill of Central Iowa) mission of making purposeful employment possible for all. Assistant Store Managers provide excellent customer service to external and internal customers. This position will lead processes such as donation tracking, production and pricing of donated goods, cash balancing, team member performance coaching, safety, and training using various technology and systems.What you'll do here:Assist in managing the team and store processes effectively to meet sales and production goals monthly, quarterly and annually.Train and coach employees using various platforms including in‑person, online, and written processes.Effectively use technology such as Microsoft Office suite, Point of Sales system, Human Resources Information System, cash register operations system, camera system to communicate, monitor, and track store metrics.Analyze expenses, production, and sales to achieve revenue goals to support and fund Goodwill of Central Iowa's mission. Participate in monthly financial calls. Complete regular KPI reports, oversee employee timekeeping, and complete bi‑weekly payroll actions.Regularly provide work performance feedback to employees using GCI's values of love, kindness, and respect.Provide communication within the store through team meetings, one‑on‑one conversations, electronically, and by posting or distributing relevant written materials.Support the Mission department and activities through our round‑up program, promoting Mission activities and programs, supporting Mission goals and employees.Provide excellent customer service and respond effectively and promptly to customer needs.Assist in managing store DGR (donated goods retail) processes of sorting, pricing, and rotating merchandise to achieve production and sales goals.Partner with Store Manager and Safety & Loss Control Specialist to monitor and manage safety processes, regular safety activities, and safety training.Regularly complete and submit reports, perform employee actions within the HRIS, monitor and update timekeeping and payroll data for team members, monitor employee training progress in the LMS, and assist employees in accessing their records and training within our systems.Monitor and assist in maintaining internal and external appearance standards including floor care, store cleanliness, cash register organization, fixture organization, parking lot area, shopping cart store entry, and signage.Perform other duties as assigned.What you'll need:Possess strong interpersonal skills and the ability to communicate effectively in written and verbal formats.Ability to run cash register, computer, wheeled carts and clothing racks, pallet jacks; potential for forklift operation dependent on work location.Ability to work independently and be flexible; adaptable to change.Excellent organizational skills, attention to detail, ability to prioritize and assign/monitor work.Ability to perform basic math.Basic knowledge of Microsoft office suite including Word, Excel and Outlook.Ability to work under pressure, maintain accuracy and meet deadlines.Must be able to pass a criminal background check and dependent adult and child abuse background check.High school diploma or its equivalent or currently attending high school or GED classes. A minimum of four (4) years of any combination of military service, high school or related full‑time paid employment.A minimum of twelve (12) months of related full‑time paid employment, including at least six (6) months of supervisory experience, or a minimum of one year of full‑time employment at a Goodwill of Central Iowa retail store.Access to reliable transportation for regular participation in work and possess valid Iowa Driver's License, a good driving record, insurable, and able to provide proof of personal vehicle insurance with a minimum of $100,000 per person and $300,000 per accident auto insurance liability coverage.Able to obtain First Aid/CPR certification.Ability to carry, lift, push or pull up to 40 pounds regularly.Ability to tolerate variations in work environment temperature.Ability to be stationary or mobile for long periods of time.Goodwill of Central Iowa is an Equal Opportunity Employer (EOE/M/F/Vet/Disability) and E‑Verify Participant.The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Explore the Benefits of Working at Goodwill of Central IowaGreat benefit opportunities for both part‑time and full‑time employees include health benefits, PTO, 403B, Lifestyle Spending accounts, training and recognition programs and more. Learn more about our benefit opportunities when you work for Goodwill of Central Iowa.Goodwill of Central Iowa and our affiliates are affirmative action, equal opportunity employers (EOE/M/F/Vets/Disability) and E‑Verify participants.#J-18808-Ljbffr

NewWeekly payFull-timeRetail
Apply →

Dairy Clerk

Hy Vee · West Des Moines, IA

Hy-Vee - - Responsibilities: Provide prompt, efficient and friendly customer service to customers and team members; Rotate and replenish merchandise and ensure highest quality standards; Unload trucks and place product in storage area; Face merchandise and build end caps displays; Order product and supplies as requested by department manager

NewFull-timeAdministrative/Clerical
Apply →

Shipping & Store Cleaning Associate

Dillard's · West Des Moines, IA

Dillard's, Inc. in West Des Moines, IA seeks Dock and Housekeeping Associates to support store operations with energy and reliability. You will assist with receiving and processing shipments, help keep the sales floor organized, and ensure a welcoming, clean environment for guests.This role requires physical fitness to lift up to 40 lbs and a positive, team-oriented attitude. You'll collaborate with coworkers to meet daily goals and contribute to a safe, efficient store in a fast-paced retail#J-18808-Ljbffr

NewPart-timeMiscellaneous
Apply →