Customer Service Representative

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! As the Customer Service/Warehouse Associate will need someone responsible for providing a variety of support, such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties, such as receiving, loading/unloading material, pulling/assembling customers orders, and conducting inventory checks. This position may involve daily use of forklift equipment. Primary Objective Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center. Primary Function and Scope • Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments. • Addresses and resolves customer complaints (returns and order errors). • Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file, and creates vendor orders. • Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders. • Wait on customers and prepare sales slips. • Produces daily sales reports. • Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts. • Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims. • Operates forklift equipment. • Maintains a clean and organized facility by sweeping, removing trash, cleaning, and performing general office maintenance, etc. • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management. • Performs other related duties as required. Experience and Knowledge Required • HS diploma or equivalent experience; • 3+ years of customer service experience and warehouse experience. Competencies • Organization • Math • Time management • Computer skills • Detail oriented • Customer service • Safety conscious Other Pertinent Job Information While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, andthe ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement. Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

ResponsibilitiesResponsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On‑Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in‑store inventory processes. Validates and ensures accuracy of planograms.Responsible for reviewing and coordinating the proper use of reports and system applications, which have an impact on the accuracy of front end and pharmacy on‑hand balances and pricing.Responsible for executing and maintaining front end and pharmacy asset protection techniques, and filing claims for warehouse and vendor overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods including prescription drugs.In designated stores, as required, opens and closes the store in the absence of store management, including all required systems start‑ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day.Customer ExperienceEngages customers by greeting them and offering assistance with products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).OperationsExecutes and coaches team members on warehouse and vendor inventory management processes including but not limited to creating, reviewing, and receiving orders.Scans in all deliveries while the vendor is still in the store, including common carrier deliveries. Focuses on One Box receiving. Takes the appropriate action marking delivery as received if the product was physically delivered, contacting vendor for past undelivered scheduled receipts, and opening tickets as needed to correct inaccurate orders.Under the supervision of the pharmacist‑in‑charge, verifies all pharmacy shipments are posted for products physically received at the store. Completes or verifies postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders performing any necessary tote audits, and accurately reporting any shortages or damaged product.Completes On‑Shelf Availability (OSA) end‑to‑end process including warehouse and direct store delivery (DSD) for planogrammed departments, executing disposals, call‑ins, and vendor returns before expiration, completes scan outs/ scan outs returns on all subscribed departments including vendor/DSD departments and pharmacy scan outs.Under the supervision of the pharmacist‑in‑charge, completes pharmacy inventory activities including but not limited to pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non‑controlled, and damaged salvage returns. Facilitates excess inventory returns or interstore pharmacy transfers where applicable for non‑returnable ABC overstock. Verifies posting of all pharmacy/ prescription claims.Completes execution of all pricing activities including price changes, markdowns, and markdowns deletes. Responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks.Responsible for supporting front end and pharmacy ordering by ordering expense items. Monitors pharmacy manual orders to identify excess orders. Maintains consigned inventory and orders as required.Ensures all designated pull & quarantine item on‑hands are updated and placed in the designated holding area.Maintains accurate inventory counts. Maintains the accuracy of on‑hand quantities including but not limited to basic departments, stockroom, overstock locations.Under the supervision of the pharmacist‑in‑charge, maintains accurate inventory counts and accuracy of on‑hand quantities in pharmacy and completes pharmacy smart counts.Ensures the store maintains inventory compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).Assists in the maintenance of inventory records, including receiving and posting of all products (in the front‑end) received at the store in all inventory systems. Organizes files and retains all invoices/receipts/return authorizations necessary for all inventory activities.Helps to prepare for physical inventory and supports the physical inventory day activities, including but not limited to preparing sales floor, stockroom, and pharmacy for inventory and auditing the third‑party team on the day of inventory.Supports keeping all counters and shelves clean and well merchandised.Knowledgeable of all store systems and equipment.Assists and coaches store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions and, package returns at Walgreens. Supports execution of Pickup Program.In designated stores, when serving as the leader on duty, responsible and accountable for registering all related sales on assigned point‑of‑sale system (POS), including records of scanning errors, price verifications, items not on file, price modifications, and voids. Completes product returns, order voids, customer refunds, cash drops to safe, and provides change as requested for point of sale.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Completes any additional activities and other tasks as assigned.Training & Personal DevelopmentAttends company‑based trainings for continuous development and completes all e‑learning modules including safety training requirements.Obtains and maintains a valid pharmacy license/certification as required by the state.CommunicationsServes as a liaison between management and non‑management team members by coaching and developing other capabilities with inventory systems. When serving as the leader on duty, communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management.Basic QualificationsSix months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates).Must be fluent in reading, writing, and speaking English (except in Puerto Rico).Must have a willingness to work a flexible schedule, including evening and weekend hours.“Achieving expectations” rating on last performance review and no written disciplinary actions in the previous 12 months (internal candidates only).Demonstrated attention to detail and ability to multi task and manage execution.Experience in identifying operational issues and recommending and implementing strategies to resolve problems.Preferred QualificationsPrefer previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.Prefer to have prior work experience with Walgreens, with an evaluation on file.An Equal Opportunity Employer, including disability/veterans.We will consider employment of qualified applicants with arrest and conviction records.Salary Range: $17 – $20 / Hourly#J-18808-Ljbffr

6004 - Des Moines - 10315 Hickman Rd, Urbandale, Iowa, 50322Position OverviewAs a Flow Inventory Associate, you'll play a critical role in maintaining CarMax's best‑in‑class vehicle inventory and customer experience. This position is ideal for individuals who enjoy working in a fast‑paced, hands‑on environment and take pride in accuracy and organization. You'll handle vehicle receiving and shipping, lot maintenance, merchandising, and photo uploads, ensuring every car meets CarMax's quality standards. Join a team that values integrity, innovation, and teamwork, and help us deliver the transparency and trust our customers expect.Why CarMax?At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day.ResponsibilitiesMaintain accurate inventory by following CarMax inventory processes.Receive and secure vehicles shipped to CarMax and prepare title packets for transfers.Perform lot maintenance and merchandising, ensuring display areas are clean and organized.Prep vehicles for customer returns and loaners, including washing and vacuuming.Execute photo station process for carmax.com listings.Drive vehicles on and off the lot for repairs, storage, and auction support.Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.QualificationsValid driver's license and ability to meet CarMax driving standards.High school diploma or equivalent work experience preferred.Ability to read, interpret, and accurately transcribe data for inventory records.Completion of Inventory Associate workstation certifications and assigned trainings.Ability to safely lift up to 50 lbs and work in both indoor and outdoor environments.Flexible availability, including nights, weekends, and holidays.Ability to stand or walk for extended periods in a fast‑paced, high‑energy environment.Hourly Rate$18.50 – $25.80BenefitsFull‑time hourly or commission/incentive eligible associates earn up to 48 hours of sick time per year and 80–200 hours of vacation time per year after a 90‑day waiting period, depending on years of continuous service. Associates receive pay for each of six scheduled holidays per year plus one floating holiday, and may be eligible for holiday premium pay if they work on a holiday.Full‑time salaried associates receive paid time away with no specified limit for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval.For more details about benefits, please visit the CarMax Benefits website.CarMax is an equal‑opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.#J-18808-Ljbffr