Pharmacy Customer Service Associate
Walgreens · Council Bluffs, IA
Job description
Job Description: • Models and delivers a distinctive and delightful customer experience. • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. • In accordancewith state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Customer Experience • Engagescustomers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations • Provides customers with courteous, friendly, fast, and efficient service. • Recommends items for sale to customer and recommends trade-up and/or companion items. • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products. • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. • Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. • Has working knowledge of store systems and store equipment. • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. • Complies with all company policies and procedures; maintains respectful relationships with coworkers. • Completes special assignments and other tasks as assigned. Training & Personal Development • Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. • Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. Job ID: 1789790BR Title: Pharmacy Customer Service Associate Company Indicator: Walgreens Employment Type: Flexible hours Job Function: Retail Full Store Address: 2508 W BROADWAY,COUNCIL BLUFFS,IA,51501 Full District Office Address: 2508 W BROADWAY,COUNCIL BLUFFS,IA,51501-03509-04405-S External Basic Qualifications: • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) • Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications: • Prefer six months of experience in a retail environment. • Prefer to have prior work experience with Walgreens. • Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. • Prefer good computer skills. • Prefer the knowledge of store inventory control. • Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Shift: Store: 04405-COUNCIL BLUFFS IA Pay Type: Hourly Start Rate: 16 Max Rate: 18
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Sales Associate
Five Below · Council Bluffs, IA
Five Below Sales Associate At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! Thanks for your interest in joining Five Below! Due to the high volume of applications we receive, we're not able to respond to every applicant. Our team will reach out directly if your experience is a match for the role. For all other applicants, we'll keep your information on file and may contact you for future opportunities. If you want to be at the heart of Five Below's energy, our part-time Sales Associates are right in the center of the action. We're looking for candidates with a passion for delivering outstanding customer service while driving strong sales. Key qualities include excellent people and sales skills, attention to detail in keeping merchandise organized, ensuring the floor is always well-stocked, and providing seamless checkout experiences at the register. Responsibilities • Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently. • Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability. • Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales. • Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible. • Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner. • Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment. Qualifications • At least 16 years old • Available to work a flexible schedule • Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices) • Good communicator with the ability to engage with customers • Able to handle customer interactions and potential issues/concerns courteously and professionally • Use basic information-gathering skills to solve problems • Ability to learn procedural knowledge acquired through on-the-job training Essential Job Functions • Frequently operate cash register • Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet • Frequently ascend/descend ladders in order to retrieve and put away stock • Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor • Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations • Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise • Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) • Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures • Must be able to remain in a stationary, upright position for 80% of the time Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. Position Type: Hourly Position Starting At: $11.00 Be aware of fraud! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting.
Store Support
The Home Depot · Council Bluffs, IA
Job Description Position Purpose: Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Cashier/Sales Associate - Store 552 Location : Address 503 9th Ave Location : Location US-IA-Council Bluffs Brand fas mart Min USD $12.00/Hr. Max USD $14.00/Hr. Position Type Part-Time Shift Morning, Afternoon, Evening Overview Are you ready to roll up your sleeves and be the heart of your store? Our Sales Associates do more than just run a register - they keep our stores clean, inviting, and running smoothly for every customer who walks in. We're looking for reliable, hard-working team members who take pride in doing the tough stuff - like keeping bathrooms spotless, the parking lot and pump area free of trash, and making sure every part of the store is clean and safe. If you don't mind getting your hands a little dirty and you enjoy helping people, this could be the role for you! Responsibilities What You'll Do Greet every customer with a smile and run the register with accuracy and speed • Become an expert in lottery, cigarette, and alcohol sales - ensuring compliance with all age verification and legal requirements • Offer friendly service and upsell customers when possible to increase sales • Keep the inside and outside of the store clean and safe, including: • Deep cleaning high-use restrooms • Wiping down and sanitizing gas pumps (nozzles, screens, water buckets) • Picking up litter and trash from the floor and lot area • Taking out the trash to the dumpster in all kinds of weather • Stock shelves, coolers, and displays to keep merchandise looking fresh and full • Maintain a clean and organized store - sweep, mop, clean windows, and maintain entryways • Willingly cross-train in other departments, including deli, as needed • Follow all safety procedures and company policies • Be a team player and step in to help wherever needed Perks & Benefits • Free soda or coffee while working • Weekly pay • Flexible schedules - full-time and part-time available • 401(k) • Opportunities for advancement - we promote from within! Qualifications • Age Requirement: Must be 18 years of age or older • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail. • Willingness: Be prepared to work hard and stay on your feet for most of your shift. Comfortable working indoors and outdoors in all weather conditions • Communication Skills: Ability to read, write, speak, and understand English effectively. • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication. • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs. • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check. • Personable and Positive: You have a friendly demeanor and a knack for making people feel welcome. • Detail-Oriented: You notice the little things that make a big difference in a customer's experience. • Reliable and Responsible: You're punctual, trustworthy, and take pride in your work. • Flexible: You're adaptable and ready to take on a variety of tasks in our fast-paced environment. • Experience is a Plus: Previous experience in retail or customer service is appreciated, but not required. We believe in learning on the job!Compensation & Benefits Disclosure The pay range listed on this job posting reflects the minimum and maximum rate for the position. Actual starting pay will vary based on factors such as relevant experience, skills, and the shift for which the candidate is hired. Benefits: For information on benefits offered, please click on the hyperlink below. Equal Opportunity Employer GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision. This Organization Participates in E-Verify Employment Offer Contingencies & Requirements Any offer of employment with GPM Investments, LLC is contingent upon the successful completion of a background check, which may include a review of criminal history, consistent with applicable federal, state, and local laws. GPM Investments, LLC maintains a drug-free workplace. As part of our pre-employment process, candidates may be required to undergo drug screening in accordance with company policy and applicable law. Our testing protocols are designed to comply with state-specific regulations, including those related to lawful off-duty conduct.